Comments on: Chipping away consumers’ expectations

By: murano place

murano place — Tue, 19 Jun 2012 03:07:27 +0000

Most stores will let you bring back an item without a receipt if you have the original packaging. The packaging has a bar code on it specifically for that particular store.

By: Brigitte

Brigitte — Tue, 11 Dec 2007 04:45:33 +0000

Linda – Thanks for your comment! I read your post on this issue, and you hit on one of my greatest pet peeves: When you enter every last conceivable piece of data about your life into the automated service only to have the customer service representative ask you to repeat it all. What’s happening to all that info?

By: Linda

Linda — Tue, 11 Dec 2007 01:17:41 +0000

Great post, Brigitte. We've written about this topic on our blog as well: http://inmedialog.com/index.php/archives/how-may-my-technology-help-you/ That the provision of good customer service can be a competitive differentiator in the marketplace is a sad commentary on the state of customer service in general.