Lindsay Bell

Crisis Management: The Cliff’s Notes Version

By: Lindsay Bell | August 26, 2014 | 
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Crisis Management: The Cliff's Notes VersionIt is breaking my cold, black heart that summer is coming to an end, but you know what they say…time marches on.

Stooopid time.

That said, August has been another fantastic month of content here at Spin Sucks, which we themed around online crisis communications and crisis management.

We kicked things off with an excellent webinar on Crisis Management in the 21st Century, from the super smart Melissa Agnes, from Agnes + Day Inc

And on the blog, we looked at all angles of that question/theme.

How to avoid a crisis?

What to do if you’re embroiled in one?

How to keep customers happy, what to think about before you create your social strategies, and so much more.

We looked at some current (like – right now!) social media cock-ups, and explored some really creative and brave ways companies have turned a negative into a positive when it comes to customer complaints.

We also included a number of case studies—personal, and otherwise.

Because summer is such a hectic time for many of you—kids home from school, vacations to take, that sort of thing—I wanted to take another look at some of the fantastic crisis management posts we published in August.

Be sure and click on the links above because I’m sure, with all the barbecues and beach days, you missed a few!

The Top Crazies—and Their Crisis Management Picks

I also wanted to tap my team for their favorites.

We have quite a crew here at Spin Sucks/Arment Dietrich, and we all see the world quite differently.

Now, to be fair, I did request they choose only one.

That probably wasn’t fair.

And, because these are ‘personal faves,’ in no way, shape, or form do these choices take away from the other excellent articles we ran these past weeks.

I didn’t ask Gini Dietrich for her choice because, well, Spin Sucks is her baby.

And we all know, when you have kids (of any kind), you can’t love one more than another (though we ALLLLL do).

Note from Gini: And I would never choose just one. It’s that fairness gene I got from my mom.

About Lindsay Bell


Lindsay Bell is the content director at V3 Marketing, and works in Toronto. A former TV producer, she’s a strong advocate of three minutes or less of video content. She has a cool kid, a patient husband, two annoying cats, and Hank Dawge, a Vizsla/Foxhound/moose hybrid. Ok, maybe not moose.

  • Oh, man! Once you mentioned the Howie/Hank connection (which I totally see), I had an idea for another crisis case study: Did anyone hear about the pushback he got for what he wrote about Robin Williams? He did end up apologizing, but it was ugly. #OyVey
    http://www.rollingstone.com/music/news/henry-rollins-apologizes-for-robin-williams-criticism-20140823

  • I’m warning you, if you feed HowieGoldfarb you will never get him to leave…..

  • I personally learned so much from this month’s theme. Great insights shared all around: Blog, webinar, comments. Definitely many posts I’ll be referring back to often.

  • bdorman264 I’m here for the Kosher Bacon

  • This was one of the better theme months we’ve had. When you asked me to pick a favorite, it was a tough choice!

  • ClayMorgan It was a great month, wasn’t it! 🙂

  • LauraPetrolino PetroEndorsed!

  • bdorman264 HowieGoldfarb LOL I lerrrrrrve Howie!!

  • Eleanor Pierce I heard about it – but haven’t read anything. Thanks!

  • Agree — great month!! They were talking about the Southwest “crisis” on The View today. Sans the indepth analysis and accurate portrayal of events.

  • belllindsay LauraPetrolino The ultimate seal of excellence!

  • Have you seen my tweets about this blog post?

  • BeckyCortino

    ginidietrich you’re live on my RebelMouse http://rbl.ms/1zA6qF7

  • belllindsay

    . ginidietrich I did not! I merely created a valuable round-up for our valued community! 😉

  • ginidietrich I NEVER CHEAT!!!

  • biggreenpen HA! That’s hilarious, Paula!

  • LauraPetrolino Gold Seal…? Pfffffttttt….

  • lkpetrolino

    .belllindsay ginidietrich Cheater! Cheater! Cheater!

  • belllindsay LauraPetrolino You’re right…platinum! Who does gold anymore?

  • belllindsay

    SpinSucks That’s my boy!!! 🙂 howiegoldfarb

  • belllindsay CHEATER!!!

  • ginidietrich

    lkpetrolino belllindsay CHEATER

  • ginidietrich I CREATED VALUABLE TAKE-AWAY!!

  • Nuk3dawg

    ginidietrich belllindsay First !!

  • Nuk3dawg

    ginidietrich belllindsay First !!

  • belllindsay

    Nuk3dawg ginidietrich HAHAHAHAHA!!

  • belllindsay

    ImMarkBernhardt Thank you MARK!! hahahaha!! ginidietrich

  • belllindsay

    . ginidietrich lkpetrolino You, Miss Laura, are just sad that you didn’t think of it! BOOM! #snap

  • belllindsay

    LTPR SpinSucks Thanks so much!! 🙂

  • belllindsay

    digitaldart Thanks so much for the share!

  • ImMarkBernhardt

    You’re welcome, Lindsay. 🙂 belllindsay ginidietrich

  • belllindsay

    howiegoldfarb What? No love for the shout out…?? *cries* SpinSucks

  • belllindsay

    corinamanea Cheers, my lady from Spain! 🙂 SpinSucks

  • belllindsay

    . ginidietrich I AM MOST POPULAR!! lol

  • lkpetrolino

    .belllindsay ginidietrich let’s be real here…my version of this would have just been a recap of all MY posts this month!

  • howiegoldfarb

    belllindsay SpinSucks ginidietrich I’m #busy remember I have two little kids! And a pet mongoose and a goat farm!

  • ginidietrich

    ImMarkBernhardt belllindsay Sigh

  • ginidietrich

    belllindsay I don’t know who you are

  • ImMarkBernhardt

    ginidietrich belllindsay I know, I know… I’m fired.

  • ginidietrich

    ImMarkBernhardt You catch on quickly! belllindsay

  • belllindsay

    lkpetrolino ginidietrich There’s a lot of truth in this statement. #itsallaboutLaura

  • belllindsay

    howiegoldfarb HAHAHAHA!! <3 SpinSucks ginidietrich

  • belllindsay

    ginidietrich ImMarkBernhardt YAY! Finally, someone else is fired!

  • digitaldart

    belllindsay Glad to be of service!

  • belllindsay

    jocmbarnett SpinSucks Thanks John!!

  • belllindsay

    jocmbarnett SpinSucks Thanks John!!

  • belllindsay

    robscoms SpinSucks cheers, Rob!!

  • belllindsay

    johnjanney thanks for sharing, John!!

  • johnjanney

    My pleasure belllindsay … Have a great Labor Day weekend

  • belllindsay

    robscoms Cheers, Rob, appreciate the share! SpinSucks

  • belllindsay

    bernsteincrisis Cheers, Jonathan, thanks for the RT! 🙂 robscoms SpinSucks

  • belllindsay

    JonMikelBailey Thanks, JM!! 🙂

  • bernsteincrisis

    belllindsay Very welcome!

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