Lindsay Bell

Crisis Management: The Cliff’s Notes Version

By: Lindsay Bell | August 26, 2014 | 
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Crisis Management: The Cliff's Notes VersionIt is breaking my cold, black heart that summer is coming to an end, but you know what they say…time marches on.

Stooopid time.

That said, August has been another fantastic month of content here at Spin Sucks, which we themed around online crisis communications and crisis management.

We kicked things off with an excellent webinar on Crisis Management in the 21st Century, from the super smart Melissa Agnes, from Agnes + Day Inc

And on the blog, we looked at all angles of that question/theme.

How to avoid a crisis?

What to do if you’re embroiled in one?

How to keep customers happy, what to think about before you create your social strategies, and so much more.

We looked at some current (like – right now!) social media cock-ups, and explored some really creative and brave ways companies have turned a negative into a positive when it comes to customer complaints.

We also included a number of case studies—personal, and otherwise.

Because summer is such a hectic time for many of you—kids home from school, vacations to take, that sort of thing—I wanted to take another look at some of the fantastic crisis management posts we published in August.

Be sure and click on the links above because I’m sure, with all the barbecues and beach days, you missed a few!

The Top Crazies—and Their Crisis Management Picks

I also wanted to tap my team for their favorites.

We have quite a crew here at Spin Sucks/Arment Dietrich, and we all see the world quite differently.

Now, to be fair, I did request they choose only one.

That probably wasn’t fair.

And, because these are ‘personal faves,’ in no way, shape, or form do these choices take away from the other excellent articles we ran these past weeks.

I didn’t ask Gini Dietrich for her choice because, well, Spin Sucks is her baby.

And we all know, when you have kids (of any kind), you can’t love one more than another (though we ALLLLL do).

Note from Gini: And I would never choose just one. It’s that fairness gene I got from my mom.

About Lindsay Bell


Lindsay Bell is the content director at V3 Marketing, and works in Toronto. A former TV producer, she’s a strong advocate of three minutes or less of video content. She has a cool kid, a patient husband, two annoying cats, and Hank Dawge, a Vizsla/Foxhound/moose hybrid. Ok, maybe not moose.

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