Comments on: Defining Client Service

By: janwong

janwong — Fri, 22 Jun 2012 15:59:51 +0000

These are great tips! Managing expectations should also include not over promising. I always go about the rule of under promising and over delivering. Works for me

By: MolliMegasko

MolliMegasko — Thu, 21 Jun 2012 19:34:33 +0000

@jasonkonopinski If you don’t understand the business then you can’t set realistic expectations. Its one big circle, I actually don’t think one weighs more than the other.

By: MolliMegasko

MolliMegasko — Thu, 21 Jun 2012 19:33:09 +0000

@ginidietrich Thanks boss!

By: MolliMegasko

MolliMegasko — Thu, 21 Jun 2012 19:31:59 +0000

@KenMueller Could not agree more. Client service has a lot of educating in it. It might be the client, your team, and, well, mainly yourself.

By: ginidietrich

ginidietrich — Wed, 20 Jun 2012 20:10:55 +0000

Be still my beating heart! I’m so proud of you, Molli!

By: Jessietskxqe

Jessietskxqe — Wed, 20 Jun 2012 18:48:19 +0000

@ScottDNeil http://t.co/BcySwxKE

By: jasonkonopinski

jasonkonopinski — Wed, 20 Jun 2012 18:18:18 +0000

Managing expectations is definitely the most challenging in my experience, but absolutely the most critical piece in the whole affair. I think it also comes back to understanding your business’s core competencies and delivering your best work possible.

By: KenMueller

KenMueller — Wed, 20 Jun 2012 18:09:10 +0000

I’ve found that the one about managing expectations is the toughest. Clients come in with preconceived notions, or are always used to getting things their way, in their timing. And if you don’t manage the expectations, everything will fall apart. they’ll say that what you are doing for them isn’t working, they’ll get impatient, just won’t be happy in general.

Managing expectations needs to be up front and proactive, rather than reactive.