Lee Carter

Three Communication Strategy Lessons to Learn from Donald Trump

By: Lee Carter | May 25, 2017 | 
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Three Communication Strategy Lessons to Learn from Donald TrumpIf I had a dollar for every time someone asked me this question, I would be rich.

Very few people in the PR industry saw Donald Trump coming.

Nevertheless, there he is in the Oval Office with the @POTUS Twitter handle at his command.

And frankly, I’m not surprised.

After testing every major speech, advertisement, and debate from every candidate, we could see something that many folks had missed: Trump communicated better than his opponents.

Period.

I know this is uncomfortable for some.

But bear with me just a little longer, because whether you like him or hate him, there’s a lot to be learned here about how powerful the right communication strategy can be.

A Master Narrative is Essential

What was Ted Cruz’s main message? Jeb Bush’s? What about Bernie Sanders’? And Donald Trump’s?

Get my point?

Trump had the power of a master narrative.

From the very beginning, Trump’s story has been about “making America great again.”

We’ve heard that slogan time and time again.

It’s simple and repeatable.

And it made it easy for his supporters to explain what he was going to do for them.

To win in the marketplace, your communication strategy must do the same thing—have a simple, clear, and concise master narrative.

If you’re not nauseated from repeating a message, you probably haven’t even started to get traction.

When companies repeat a resonant and direct message often enough, they become memorable.

It works.

Just ask Nike.

Symbols are Powerful Communication Strategy Elements

Who was going to be tougher on immigration—Donald Trump or Ted Cruz?

When Trump said he was going to create stricter immigration rules, he didn’t simply say he was going to be tough on immigration.

He said he’d build a wall—and not just any wall, but the “greatest wall you’ve ever seen.”

In other words, he told a story, and stories rely on powerful symbols and imagery.

For instance, imagine you’re trying to convey to your audience that your company will be conserving water.

Rather than simply say you’re saving millions of gallons, say you’re saving 15 Olympic-sized swimming pools’ worth of water.

Your audience now has a visual symbol to go along with your claim, which makes it far more memorable.

Storytelling Connects

Humans love stories.

When they’re good, stories stick in our minds and can even overshadow the facts.

What were Donald Trump’s best campaign ads?

Those that featured his children.

Why?

Because Ivanka and Donald Jr. talking about what a great family man he is made folks feel better about his character than anything Donald Trump could have ever said about himself.

There is one major caveat to using stories as part of your communications strategy, though: They must be scalable and representative of something that is truly important to your audience.

So, for example, if you share an anecdote about a great experience a customer had at a bank, cynics will claim that maybe you found the one and only customer who had a positive experience.

If you can talk about how that story is an example of why you have the best-rated customer service, then you have something.

Hate him or love him, Trump’s communication tactics got him to the Oval Office.

Politics aside, there are a few lessons we can all take from his communication playbook.

image credit: Gage Skidmore

About Lee Carter


Lee Carter, president and partner of maslansky + partners , helps the world’s leading companies find the right language to address strategic challenges like crisis management and rebuilding brand trust. Lee is also a polling expert for media outlets and a frequent commentator on Fox News.

  • paulakiger

    First things first: I hate him, his message, his administration and its effect on our country. BUT —– you have a point. In addition to your points, he (or one of his strategists) “got” in a way no other candidate did, the deep deep deep deep void some Americans feel about their perception that they are not considered “important” despite all their hard work and values they feel are “All-American.” There is a local story in our region about a family where the husband/father came to the US illegally as a child and eventually married his wife, with the family settling in our area. 20 years ago he committed a felonious crime after which he completely turned everything around (according to the story and people I trust who know them). Not long after Trump took office, after decades of relatively quiet life and supporting himself/family, he went to a “regular” ICE checkin and was immediately detained (related to the 20 year old felony), where he remains, miles away from his family in a nasty cell with an uncertain future. The wife/mom voted for Trump and CONTINUES to support him. He (or he, following strategist instructions or instinct) tapped into something extremely deeply felt/believed and it defies me what that is or how to address it.

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