Comments on: FedEx Customer Video Turned Good PR

By: FedEx good PR example | Soul and Craft of Reporting

FedEx good PR example | Soul and Craft of Reporting — Tue, 07 May 2013 04:05:09 +0000

[...] http://spinsucks.com/communication/fedex-customer-video-turned-good-pr/ [...]

By: The Anatomy of an Apology by @dbreakenridge

The Anatomy of an Apology by @dbreakenridge — Tue, 12 Mar 2013 19:03:28 +0000

[...] if you don’t have three important elements in your apology, your words may sound [...]

By: There’s No Such Thing As “Traditional PR” Anymore – Convergence

There’s No Such Thing As “Traditional PR” Anymore – Convergence — Sat, 02 Feb 2013 07:56:12 +0000

[...] response is seen in the same place where people will search for the original issue (FedEx did an amazing job of [...]

By: Hollenbeck | PR I Like

Hollenbeck | PR I Like — Fri, 07 Dec 2012 01:05:52 +0000

[...] FedEx; Good Response to a Crisis [...]

By: FedEx handles PR crisis exceptionally well « Candace Gonzales

FedEx handles PR crisis exceptionally well « Candace Gonzales — Fri, 30 Nov 2012 18:32:29 +0000

[...] http://spinsucks.com/communication/fedex-customer-video-turned-good-pr/ [...]

By: Social Service: It Takes a Village by @bethlapierre | Spin Sucks

Social Service: It Takes a Village by @bethlapierre | Spin Sucks — Mon, 12 Mar 2012 17:01:01 +0000

[...] then retain a current one. Customers can use the Internet to bring businesses to their knees (FedEx, Susan Koman, [...]

By: Rush Limbaugh's Non-Apology Creates Bigger PR Crisis | Spin Sucks

Rush Limbaugh's Non-Apology Creates Bigger PR Crisis | Spin Sucks — Wed, 07 Mar 2012 12:02:12 +0000

[...] Komen, Claire’s, Boners BBQ, Kenneth Cole, and more) who can take lessons from places such as FedEx who know how to say “I’m [...]

By: Mixed Epiphanies: @Yogizilla @marcandangel @ginidietrich @tom_peters @marcus_baker #blogsoup « The unofficial blog of Stan Faryna

Mon, 06 Feb 2012 15:17:37 +0000

[...] FedEx Customer Video Turned Good PR [...]

By: 10 Content Ideas that Generate Comments and Shares | Spin Sucks

10 Content Ideas that Generate Comments and Shares | Spin Sucks — Wed, 01 Feb 2012 13:18:54 +0000

[...] lessons professionals can use in their daily lives, it works well. I tested this theory with how FedEx handled a customer service crisis using video and it’s our third most popular blog post this month. That said, when I wrote [...]

By: Ocean Marketing Fired and Crisis Managed | Spin Sucks

Ocean Marketing Fired and Crisis Managed | Spin Sucks — Mon, 23 Jan 2012 16:53:15 +0000

[...] to experience a customer service issue that becomes a PR crisis. Take notes from Domino’s, FedEx, and N-Control in the right things to [...]