Gini Dietrich

How to Measure PR with a Communications Stack

By: Gini Dietrich | August 15, 2017 | 
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Ah, how to measure PR and the advertising equivalency debate.

This will age me, but I remember when PRSA unveiled media impressions and advertising equivalencies as a way for us to measure our work and prove we are as significant as our advertising brethren.

I was happy to get my ruler out and measure every, single article we placed.

I was happy to show our clients that, had they paid for the same kind of advertising, it would have cost 200 times more.

It was fun to throw out the hundreds of millions of dollars in return-on-investment number.

It made me and my team feel good.

Of course, it meant nothing, but we finally had something to attach the dollar sign to.

And, while clients knew it didn’t mean much, those gigantic numbers sure did look good in annual reports and board presentations.

That was in the late 90s.

It’s now 2017 and we have a gigantic pool of data from which to actually measure PR and prove our effectiveness.

We don’t have to use made-up numbers anymore.

Buh, Bye AVEs!

Not only do we no longer have to use those “metrics,” they’re about to be banned and professionals who use them could be fined.

Earlier this summer, AMEC announced they are going to invest “significant time and resource to finally kill off this derided metric.”

In direct response, the Chartered Institute of Public Relations took it a step further and said any member using AVEs “may be liable to disciplinary action.”

This is very good news for the PR industry.

Though, in the United States, PRSA has yet to chime into the conversation, it’s good for all of us.

This means the industry is finally taking a stance on bunk metrics—and on its way to finding a universal way to measure PR.

PR Can—and Should—Achieve Business Objectives

While the industry, overall, has not found an effective way to measure PR, it’s important to start the conversation and see if we can come to a middle ground.

For instance, I believe we can—and should—measure PR as it relates to business objectives.

  • If you work for a company that makes widgets, your PR efforts absolutely should sell more widgets.
  • In a services company, your PR efforts should generate more qualified leads, reduce the sales cycle, and convert more clients.
  • And, in a non-profit, your PR efforts should garner more donations.

The way we can each get there might be different—and the tools we use can vary—but, overall, we should have the goal of helping to achieve business objectives.

For some, that might be an increase in online conversations.

Others could be an increase in website traffic so marketing can talk to those people.

And others can have a completely integrated program that generates, nurtures, and converts leads.

What to Measure in a PESO Model Program

I’m preferential to an integrated program, which can be implemented through the PESO model.

It was introduced to the PR industry when Spin Sucks (the book) was published. 

With an integrated program, public relations “owns” the tactics that we inherently know how to do.

We are relationship builders and writers and consensus builders.

We can stay calm in the face of a crisis and we know how to work with influencers and journalists.

The PESO model absolutely should belong to us.

That’s not to say we should do advertising or media buying or product development or demand generation or technical SEO or search engine marketing.

We can leave those things to the other disciplines—to the experts.

But our expertise—and the metrics that come with it—lends well to the PESO model:

  • Paid media: We can execute social media marketing, email marketing, and brand ambassadors or influencer marketing. Metrics could include how many people click on your Facebook ad, how many convert to your offer, how many people you have in your database, how many are active, and how many respond to your calls-to-action.
  • Earned media: It makes me nuts when I see search experts sending pitch emails to generate links to their websites. They are not media relations experts, yet they’re coming into our world by the droves because it’s effective. Metrics might include media, blogger, and influencer scoring, web performance, new audiences, and most certainly the number of people who visit your website after a story runs.
  • Shared media: Let’s do away with the digital department and integrate social media across the entire organization. When PR is responsible for a part of social media, metrics might include conversions on social media ads, qualified leads from influencers and brand ambassadors, rating system, discount codes, unique URLs, or coupons.
  • Owned media: There is no better discipline to own owned media (content marketing) than communications. We are writers. We are natural storytellers. And most of us have a passion toward this tactic. Metrics might include website visitors, time spent on site, pageviews, and bounce rate, click-through rates on emails, clicks on calls-to-action, social media shares, size and engagement of community, and sales.

Questions to Ask Yourself While Building Your Model

When the PESO model is implemented, the tools you use to build the program will allow you to track effectiveness all the way to sales.

Start with how many people visit the website after you run a campaign and watch to see what those people do.

  • Do they visit multiple pages?
  • Do they contact you or download a larger piece of content?
  • Is your marketing funnel followed?
  • Do they add themselves to your email list?
  • Once you have their email address, are they engaged with you?
  • Do they click through and access more content?
  • Is it shared?
  • Do they ask for and watch a demo?
  • Do they take a free trial?
  • From there, do they become customers?

How to Measure PR with a Communications Stack

You need a communications software stack to measure PR in this way.

That stack should include:

You can certainly measure PR through free tools, but you may spend more of your time manually inputting everything than it would cost to buy software to do it automatically.

Do the cost/benefit analysis and you’ll likely find it’s far more cost-efficient to buy the software.

Start today with a benchmark and then track every 30 days.

I’m willing to bet you have something significant to show your boss or client by year’s end.

Create a goal for yourself to get them to agree that media impressions and advertising equivalencies are antiquated.

If you show some of the results discussed above, you’ll reach that goal.

And the PR industry will begin to move toward a universal way of proving our effectiveness.

A version of this first appeared on the Prowly blog

About Gini Dietrich


Gini Dietrich is the founder and CEO of Arment Dietrich, an integrated marketing communications firm. She is the author of Spin Sucks, co-author of Marketing in the Round, and co-host of Inside PR. She also is the lead blogger at Spin Sucks and is the founder of Spin Sucks Pro.

  • Dawn Buford

    ‘I believe we can—and should—measure PR as it relates to business objectives.
    – If you work for a company that makes widgets, your PR efforts absolutely should sell more widgets.
    – In a services company, your PR efforts should generate more qualified leads, reduce the sales cycle, and convert more clients.
    – And, in a non-profit, your PR efforts should garner more donations.’

    THIS makes perfect sense to me (a non-PR career person).

    Throwback to the 90s! Ha! And here I thought you were just a 29-year-old wunderkind. ; )

  • Liz Reusswig

    Whenever you talk about AVEs I think of The Wizard of Oz…don’t look behind the curtain, just look at the shiny, sparkly objects! 😉

  • If someone says, Ok, I only have budget for one of these tools (other than Google Analytics and Free Talkwalker), what questions should they ask themselves to determine how to prioritize their measurement and tracking budget?

    • What’s the most important thing to measure? If it’s attribution, you could start with AirPR. If it’s conversion, I’d get a fancy CRM.

  • Maybe in the very near future we will have a tool that includes everything or at least a way to integrate monitoring, media tracking, attributions services, media relations, etc. That or let AI take over.

    • It would be really nice to have it all-in-one, but I think that’s a pipe dream.

  • I’d be very interested to hear about monitoring service recommendations, and/or reviews. I’ve used many.. NUVI, Radian6 (now salesforce), Sysomos, mention, and others. But there are so many pros, cons and other factors that play into why I would, or wouldn’t recommend some over others. For instance: In some cases, I love account levels based on volume. It forces me to tailor my monitoring profiles, and scrutinize the activity at all times. That said, some monitoring needs to be broader, so an all-you-can-eat, or single profile-based billing (like Sysomos’ heartbeat) can be valuable as well.

    Radian6 (back in the day) could only monitor other-than-US domains by their domain suffix, i.e. to search for activity in Canada, you had to target Canadian keywords—like maple syrup, snow and hockey ;)—and/or the *.ca suffix. Maddening.

    The amount you have to pay for some of these services can also be exorbitant. It’s definitely the most frustrating part of the stack that I’ve experienced…

    • @ginidietrich:disqus mentioned Brand24 and I can definitely recommend it as well. All plans are based on mentions and keywords volumes.
      I used it for multiple clients back in my agency days, now it helps me monitor all conversations related to Prowly and “PR software” – Brand24 works well on both these levels.

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