Gini Dietrich

Media Training Tips for Small and Large Interviews

By: Gini Dietrich | June 1, 2016 | 

Media Training TipsI know some of you like to make fun of me about this, but I loved working on The Catfish Institute account.

Not only was it run by one of my dearest friends, Henry Gantz, we had the freedom to do what we wanted with it.

We did everything from hosting a celebrity chef cook-off (and I have the best stories from that) to running a regulatory campaign.

I got to work with several different FleishmanHillard offices, including New York, Washington D.C., and Sacramento, which was really big experience for my 20-something self.

Some of the campaigns we implemented are still used to this very day, which makes me very proud.

I also had the opportunity to work with some extremely experienced professionals who were top of their field, including a media training team who had helped Fortune 10 CEOs through media nightmares.

We had to bring them in from New York to help in one instance.

Not Quite Ready to Tell the Story

It was the pinnacle of my career.

60 Minutes had agreed to do a feature on catfish farming and spend a few days in Mississippi, talking to catfish farmers, feeding catfish, eating catfish, and doing all things catfish (even I was tired of catfish by the end of that trip).

To prepare for it, we brought in a team to coach anyone who we thought might be interviewed by 60 Minutes.

You see, there was a bigger issue that we didn’t want the feature to focus on.

We wanted the feature to be about all the good catfish farming was doing for the American economy and for tobacco farmers, who were really struggling at the time to make any money.

But the Japanese were dumping catfish into the U.S. and calling it U.S. Farm Raised. There wasn’t a regulatory body that would prevent that, which is what the Washington D.C. office was working on.

So, you could go to the grocery story and think, “Mmmmm…catfish sounds great tonight.”

You’d look through the options and see some packages that said U.S. Farm Raised and some that did not. Presumably, you’d think the ones that didn’t have the sticker were not farm raised, which meant they likely were caught as bottom feeders so they wouldn’t taste as good.

So you’d buy the one with the sticker on it, only to get it home, prepare it, and discover it too was a bottom feeder…and caught in Japan and flown here.

Not good.

To be U.S. Farm Raised meant the fish were fed at the top of the water so they never had to feed on the bottom…and they truly were farmed here.

Catfish take on the flavor of whatever you’re using to prepare it so you want a clean, white fish; not one that might taste like dirt or worse (this is why most catfish is prepared fried; to get rid of that taste).

But we weren’t ready to tell that story.

We still didn’t have policymakers in agreement about how to label catfish that was not farmed here and we also didn’t want to potentially screw up any good will with the Japanese by telling the story too soon.

But It Happened Anyway

So the media training team from New York came in and spent three days with everyone involved with The Catfish Institute.

They grilled them with questions—the same questions asked 16 different ways.

They recorded everything on video and then we watched every last piece of footage to provide input on how to provide an even better interview.

It was grueling, but by the end of three days, we had them so prepared, we were confident the catfish dumping issue would never even come up.

And the few days spent with the 60 Minutes crew went off without a hitch. It was pretty incredible to watch and I was so humbled to be a small part of it, watching (and learning) from the sidelines.

The last of the interviews were in The Catfish Institute offices and the crew began to pack up to leave.

The on-air talent had already left and it was just us and the producer, a camera man, and a sound guy.

As we walked them to the elevator, the following words were uttered:

I am so glad you didn’t ask me about the Japanese dumping catfish into the U.S.

It still makes me hyperventilate, to this day.

Even though everything was put away, the on-air talent was tucked away safely on a plane, and we were walking them to the elevator, the three days they spent in Mississippi were trashed in favor of doing the Japanese story.

Media Training Tips

The time and resources spent to get us to that point notwithstanding (not to mention I now could not use a 60 Minutes feature in any awards application or results report), the one thing we forgot to say during media training was:

The microphones are never off…even when the microphones are off.

Had we been ready to tell that story, we might have gotten something like 60 Minutes did in 2011, but because it was mentioned off-hand like that, they assumed we had something to hide and it did more harm than good.

And, because every, single business leader will have something like this happen to them at some point (if not already), here are a few media training tips:

  1. Have an agenda. The journalist will always have an agenda. You should have one, too. Our agenda with 60 Minutes was to show how big catfish was on the American economy and to encourage people to buy it and prepare it at home. And that almost, almost was the story. Which leads me to…
  2. The microphone is never off. I feel so strongly about this one that I won’t let our team talk about a meeting we just left until we are a minimum of five blocks away from the building. This goes for new business meetings, client meetings, and interviews. You never know where someone might be and overhear your conversation.
  3. The truth always prevails. Because we accidentally brought up the Japanese at the very end of that interview, there was an instinct to back peddle. To this day, I don’t know if we had come clean and said, “We just aren’t prepared to have this conversation and here is why” if things would have turned out differently. Maybe. Maybe not. But I do know the back peddling hurt us.
  4. Know the facts. I’m not a fan of how Elon Musk works with journalists, but I do admire his ability to pull out a fact every time he is questioned about something uncomfortable. You have something bad to say about a Tesla? He can tell you, factually-speaking, why you are wrong. And facts will always win.
  5. Practice, practice, and practice some more. I believe so strongly in this one that our poor clients probably just roll their eyes at us. No matter if it’s 60 Minutes or the local paper in small town in South Dakota, we make them practice. Based on our conversations with the journalist, we create a list of anticipated questions and then we write an agenda for the story. Then we interview our clients to prepare them. Based on the practice interview, we write answers to the anticipated questions, which then sits on the client’s desk during the interview. As my piano teacher always said, “Perfect practice makes perfect” and that is the same philosophy we employ when preparing our clients for interviews.

And, of course, you want to always mention in your media training efforts that everything said can and will be used against you so be overly prepared.

What else would you add to this list?

About Gini Dietrich

Gini Dietrich is the founder and CEO of Arment Dietrich, an integrated marketing communications firm. She is the author of Spin Sucks, co-author of Marketing in the Round, and co-host of Inside PR. She also is the lead blogger at Spin Sucks and is the founder of Spin Sucks Pro. Join the Spin Sucks   community!

  • You mean so far. The pinnacle of your career up to that point. You’ve had many higher peaks since then. I know. 😃

    • Yes, for sure to that point! And it didn’t really end up being the pinnacle I thought it would. So sad.

  • Corina Manea

    So sad to work so hard and all be thrown away by a careless word.

    I would add, finding a way to make your client REALLY understand the weight of a media interview, the implications and how fast things can go wrong, no matter the publication.

    Sometimes I feel like they don’t see the big picture.

    • Gini Dietrich

      And to add to that…help them understand that not responding or showing up when they said they would is equally detrimental.

      • Corina Manea

        Oh, yes!

  • Add to the list that the media crew are not your friends. Or, everyone with the news team is a journalist. I’ve watched journalists cozy up to the interviewee, which is 100% their job, and the conversation just flows. And, it’s easy to think of the crew as an employee and not tied to the news, but they are. This story makes me want to go back to bed.

    • Gini Dietrich

      That’s a really good point! They do always make you feel like they’re friends and not tied to the news organization. One of the things I always tell our B2B clients is, even though some of your business friends are reporters does not mean you can go have drinks with them and talk shop. That will get them in trouble every time.

  • Although I’ve heard some of the elements of this story before, it makes an impact every single time. Do you think social media extends the reach of the “the microphone is never off” idea? i.e, if 60 minutes had perused tweets of Catfish Association related staff and seen even a personal tweet referencing the issue with the Japanese imports …. I feel like the lines are SO BLURRED now.

    • Gini Dietrich

      Oh, for sure! I would kill a client if they tweeted something like that. Oy! What’s even more interesting is I did a Google search on 60 Minutes and catfish and found quite a few stories on the topic in the past five years. So it’s still an issue for them. I worked on that business in the late 90s and early 00s so it’s been a loooong time.

    • Oh my, Paula! You’ve got me singing the ‘blurred lines’ song now. Yes, it is so blurry. Social media posts can be captured and used for years. For me, I just accept that with social media, there is no separation from personal life and professional life. I actually use it as a tool to screen prospective clients. If they use it in the way you present, I know my job will be harder than it has to be and they are a risk.

  • We once were a subcontractor on a project for the Missile Defense program where work we should of done, the contractor above us wanted to expand their work with Raytheon and they screwed it up. So basically a system that had to be ultra pure and clean wasn’t and it stopped the part we make from working and the launch from a pacific atoll by Boeing…failed because of it.

    So we had to fly to Raytheon with our customer who we know messed up….and my two partners (my chief engineer) and the sales engineer from a sister company I had to coach on how to behave and what to say or not to say. It is easy to gloat and get cocky for workers in those situations but looks bad to the end customer.

    For the same company I was the project manager to get a fire relief device certified by GM and again our customer the vendor higher up messed up and we had to sit on a conference call with that company (our competitor) got their butt reamed by GM. And I put us on mute in the conference room just in case. LOL

    • A competitor was reamed in front of you?!? That’s amazing!

  • Great post! It seems these days that clients don’t seem to want to prepare for interviews, claiming they’ve done interviews before and besides, they don’t have time. It’s more important now than ever.

    • I could not agree more! It’s like anything else…without preparation, you may get blindsided and that’s never good.