Gini Dietrich

Five Owned Media Metrics Every Communicator Should Track

By: Gini Dietrich | March 22, 2017 | 
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Owned Media MetricsYesterday, we had a nice conversation about what content marketing is and what it is not.

I really loved what Lukas Treu had to say in the comments:

I like to think that content marketing has been a “thing” long enough that we wouldn’t still be seeing misconceptions like this being perpetuated, but clearly that’s not the case.

Unfortunately, it is not the case.

As Joe Pulizzi said on last week’s This Old Marketing:

I just can’t comment on any of these (articles) any more because I think it’s silly.

Meaning it’s been long enough that we should be able to all agree content marketing is not a buzzword and there should no longer be misconceptions.

I would even argue owned media should be the starting point for any integrated marketing communications program.

So now that we agree content marketing is a thing and it should be the starting point, let’s talk about the benchmarks you should use to set your goals.

We do all agree, yes?

Five Owned Media Metrics You Should Track

Bill Clifford, in the comments of yesterday’s article, said:

If you are not setting goals based on projected metrics and analyzing that data from your tactics, I don’t care what you call yourself or your tactics, the battle will be lost.

No matter what you call it—content marketing, owned media, chicken (as Robert Rose called it in the aforementioned podcast), we have to have a foundation for metrics to prove effectiveness.

The beauty of owned media—or content that lives on something you own, such as your website or blog—is it completely integrates with the other three media types, in the PESO model.

You cannot have owned media without paid media (increased reach), earned media (increased awareness), and shared media (increased distribution).

Alright, that may be a bit bold.

You certainly can have owned media without those three things, but it won’t be as successful if you don’t use those assets.

Here are the five benchmarks you should use to define your metrics.

The Vanities

I’m not so naive to think these don’t matter.

You should pay attention to unique visitors, time spent on the site, and bounce rate.

Those things, like an increase (or decrease) in social media followers, indicate success or failure.

But these are the tip of the iceberg.

The very, very, very tip of the iceberg.

While I can’t tell you what the number of visitors or average time spent on site or bounce rate should be for your benchmark, I can give you a place to start.

If you are going to benchmark, starting in April:

  • Look at the first quarter’s data for those three things.
  • Then look at the first quarter’s data for 2016 for those three things.
  • Then look a the second quarter’s data for 2016 for those three things.

Have you increased or decreased from 2016?

This will help you determine where you should start.

For instance, if your unique visitors in Q1 of 2016 was 1,000, Q2 of 2016 was 1,250, and in Q1 of 2017 was 2,000, you can feasibly say your Q2 2017 benchmark is 2,500.

If you don’t have data before now, take the next quarter to figure out your benchmark, but base it on growth from month-to-month in April, May, and June.

Email Marketing

If you have an organized owned media program, you likely are distributing through email marketing.

When you integrate your content with this paid media tactic, you can track things such as click through rates, downloads, and shares.

  • Do people download the content?
  • Do they read or watch or listen to it once it’s been downloaded?
  • Is it so good they can’t help but share it with their communities?
  • Are they bringing you new website visitors—which correlate to top-of-the-funnel leads—because you’ve provided so much value?

Your benchmarks should compare to the same timeframes as the vanities above:

  • What was your clickthrough percentage in Q1 of 2016? And Q2? And what was it for Q1 of 2017?
  • Now compare that to the industry standard. Are you above or below?
  • Do the same thing for downloads and shares.

Let’s say you’re in business or finance.

The industry standard for clickthrough rates is 2.73 percent.

If you are below that, 2.73 percent is a good goal.

If you are above it, bravo! Set your goal higher and keep going.

Referral Traffic

I had a meeting yesterday where we were trying to figure out how much traffic we thought a certain media outlet would bring us.

It was easy to set a benchmark by going into Google analytics, setting the date range for all of 2016, and looking at the referral traffic.

We discovered it was about 1,800 unique visitors every month last year.

So we set our benchmark at 900 because we have a two-week campaign upcoming with this outlet.

That’s not the goal—that’s the benchmark, which means it’s where we are starting.

The goal is 20 percent higher, or 1,080 unique visitors.

What I love about referral traffic is you can do this with all of your contributed content, assuming you link to owned media on your site.

The Modern Blogging Masterclass teaches you how to do this, and how to combine earned and owned media for serious business results.

Community

There is lots and lots and lots of debate about what a community can do, both for your vanity metrics and your social shares.

Having built a community of Crazies (I love you all!) and replicating that same success for clients, I can tell you an engaged community drives sales.

We track the effectiveness of your involvement through book sales (yay, ambassadors!), speaking engagement recommendations, client referrals, and ultimately through Spin Sucks students.

An engaged community indirectly drives a significant amount of our revenue.

Build your community!

In some cases, it will integrate with your influencer relations and brand ambassadors.

Sales

Admittedly, it’s fairly easy for us to track sales from our owned media because we’re a small organization.

It’s easy to ask people to tell us how they found us and follow their journey backwards to see which buying process they used.

That said, we know eighty percent (that’s 8-0 percent) of our new revenue starts with this blog and the buying process goes one of three or four ways.

We can help people make a decision by providing them the information they need in one of those processes.

To set your benchmarks, figure out how much your owned media efforts drove in revenue in 2016.

Maybe the answer is $0, either because you didn’t track or to work backwards and figure it out is too much work.

That’s OK!

Write down $0 as your benchmark and then set your goal.

Depending on the type of business you’re in, the goal will vary.

If you have an engaged email list, you can feasibly say your owned media efforts will convert one to three percent of them.

So, let’s say you have 1,000 people on your list.

Your owned media efforts will convert 10 to 30 of them.

Now let’s say you are a SaaS business that sells a product for $49/month.

Your goal, then, becomes somewhere between $5,880 and $17,640.

While that likely isn’t anything to write home about, based on how much you’re spending internally on owned media, it gives you a place to start.

And then you integrate owned media into a PESO model and build from there.

Now it’s Your Turn

This type of stuff usually makes the heads of communicators explode.

Don’t worry!

I am here for you.

What questions do you have…and how can I help?

About Gini Dietrich


Gini Dietrich is the founder and CEO of Arment Dietrich, an integrated marketing communications firm. She is the author of Spin Sucks, co-author of Marketing in the Round, and co-host of Inside PR. She also is the lead blogger at Spin Sucks and is the founder of Spin Sucks Pro.

  • Betsy A Decillis

    Gini, I don’t believe you want to know what questions I have. I just don’t.

    • Yes, you’re right. I should have said, “Everyone but Betsy.”

  • Super post @ginidietrich:disqus

    I wanted top add something (don’t I always). When I run social media in the crude way I do I judge success by how well I can generate engagement vs industry peers. For example while not a static number (it changes every day) you can compare your Facebook community engagement with your peers using a simple formula I created that tells me how often the average fan takes action on the page. For the General Business world it is 1x every two years. For National and International Brands it averages 1x every 3 years. For small business 1x every year. So my goal is to be 25% better than the peer group.

    The formula is simple. Go to LIKES. Take the Talking About Number (this is number of fans who took action in the last 7 weeks) divide by 7 to get a daily number. Then divide into total fans.

    So for Whole Foods they have

    23,530
    People Talking About This

    4,157,340
    Total Page Likes

    and the average fan on this 7 day window is engaging 1x every 1,237 days.

    • I’m not sure I agree. I don’t care how many likes or people or views my competitors get. I do care about how engaged MY audience is and what they do about it. For instance, we have one very large competitor who has about 400x all the likes and people talking about them than we do, but our revenue is five times higher than theirs.

      • I use that measure to gauge the effectiveness of the content being posted combined with post views. I think I told you often my posts with the most views don’t have the most engagement for some bizarre reason. Because Facebook IMO has become more an advertising platform than discussion/conversion platform with so few people who see stuff participating. I’m ok for that conversion to happen in a pure marketing way off line than on. But B2C is different than B2B. B2C doesn’t require thought leadership or strategy with the focus more being on the product/and or experience for the $. Doesn’t THIS look delicious?! Don’t you want to be on this warm sandy beach? vs Hey can I take over your whole corporate communications.

  • T60 Productions

    Where’s the best place to record and track this stuff?
    –Tony Gnau

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