Comments on: The Chick-fil-A PR Crisis

By: Soulati | B2B Social Media Marketing

Soulati | B2B Social Media Marketing — Fri, 28 Sep 2012 15:34:34 +0000

Coming back to this story, as the war continues. A Chicago alderman baited Chick-fil-A stating the company had agreed to stop supporting anti-gay organizations. Took Chick-fil-A 2 days to answer and said, “we make no such concessions.” The Sept. 24 Opinion page in WSJ tells the story about the ongoing saga and also the new intolerance.

By: How Brands Are Leveraging Politics in the Age of Transparency

How Brands Are Leveraging Politics in the Age of Transparency — Tue, 07 Aug 2012 14:29:30 +0000

[...] two fake Facebook accounts, using stock photography. Again, they got caught red handed, however Chick-fil-A stands by they were not behind these accounts. There’s no pulling the wool over the public’s eyes in the age of transparency. Then in a [...]

By: Brand Loyalty & Chick Fil-A User Experience | soulati.com

Brand Loyalty & Chick Fil-A User Experience | soulati.com — Tue, 07 Aug 2012 11:44:38 +0000

[...] Every blogger has been enraptured with the PR debacle of Chick fil-A. As is my wont, I am not the first mover when it comes to new apps, channels, or breaking news (well, I do sometimes break a story). I let the other guys pave my way, and oh boy, did Gini Dietrich’s blog do a yeoman’s job. [...]

By: In Social Media Chaos, Remember Traditional PR | soulati.com

In Social Media Chaos, Remember Traditional PR | soulati.com — Wed, 01 Aug 2012 14:33:49 +0000

[...] practitioners have gotten, get and will always earn a bad rap; especially if they’re behind the Chick Fil-A debacle, PR crisis. If you’ve been following any posts here, at Spin Sucks, at Waxing Unlyrical or at Danny [...]

By: ginidietrich

ginidietrich — Tue, 31 Jul 2012 16:54:48 +0000

@giniarnold Thank you!

By: giniarnold

giniarnold — Tue, 31 Jul 2012 16:16:10 +0000

@ginidietrich Hello there! Congratulations on a post that generated such a large response, I very much enjoyed reading it!

By: ginidietrich

ginidietrich — Tue, 31 Jul 2012 16:09:55 +0000

@giniarnold Hi favorite named person!

By: allenmireles

allenmireles — Tue, 31 Jul 2012 00:01:35 +0000

@neicolec Thanks for the retweet, Neicole. I have this uneasy feeling that you sent an email I never answered…sigh…sorry. All good here

By: HowieSPM

HowieSPM — Sat, 28 Jul 2012 21:16:35 +0000

@KenMueller just tweeted you

By: KenMueller

KenMueller — Sat, 28 Jul 2012 17:32:51 +0000

@HowieSPM I honestly don’t know about the requirements and how they choose, but it is not a traditional franchise. The cost of entry is low: only $5,000, but I believe the parent company retains ownership, unlike other franchise opportunities. It’s structured differently. I do know that their philosophy and culture is not a secret and they are very up front about it, which is what got them in trouble in this instance. I also know, as I mentioned elsewhere in the comments, that there is at least one operator in NC who has two stores (I think the current rules are that an operator can only have one) who is a lesbian, and has been with the company for at least 15 years.

Also, I’m a bit confused by your statement that they are declaring this a win. I’ve not seen that anywhere.