Gini Dietrich

Customer-Centric and Customer-Centered Organizations: Which Do You Prefer?

By: Gini Dietrich | October 4, 2010 | 
11
Perhaps it’s because we’re working night and day on the beta version of “Project Jack Bauer” (stay tuned for information on that!) or perhaps it’s because we’ve always been in a client service business and I think a lot about ways to make our process even better, but I’ve been thinking a lot lately about customer-centric and customer-centered organizations. Beth Harte and Anna Barcelos describe the [&hellip... Read More
Guest

Five Ways to Rule the World

By: Guest | September 30, 2010 | 
14
Guest post by The Young Turk. Additional editing and amplification by his mom, Sarah Robinson. A note from the author’s mother: My son, The Young Turk, is all about ruling the world. It is one of the many reasons Gini Dietrich thinks he is awesome. So when we were asked to write a guest post for Spin Sucks, I asked the YT for the top five [&hellip... Read More
Arment Dietrich

Three Truths that Made the Difference

By: Arment Dietrich | September 28, 2010 | 
28
Guest post by Frank Dickinson of Huckleberry Media Connection. Not where you want to be in life or business? Tired of that sickening feeling in the pit of your gut? Do you find yourself blaming others? The Company. The Pay Plan. The Job. The Wife. The Husband. The Childhood. The Money Problem. The Kids. Have you ventured out and been slapped back? Ready to quit? DON’T [&hellip... Read More
Gini Dietrich

The Top 10 Reasons the Packers Suck

By: Gini Dietrich | September 28, 2010 | 
21
I have Bears season tickets so Jeannie Walters, Mr. W., Mr. D, and I made our way to Soldier Field last night for the game. Fully expecting a disappointing night, I felt like I was going to throw up with anticipation. Sure we’d won against the Lions in the season home opener (a gift, really) and we stunned the Cowboys last week, but I had more [&hellip... Read More
Gini Dietrich

Innovation and Creativity As Part of Everyone’s Jobs

By: Gini Dietrich | September 21, 2010 | 
33
Last week we conducted a mini poll to see how many of you have skunkworks teams at work. Turns out, with the exception of one, none of us formally have skunkworks teams, or a team of people whose sole job is to come up with new and innovative products or services. The reason I wanted to know is because I’ve been reading a lot about skunkworks [&hellip... Read More
Gini Dietrich

The American Dream: Growing a Business

By: Gini Dietrich | September 20, 2010 | 
21
This was first published on Mark Schaefer’s blog, Businesses Grow. So if you’ve already read it there, it won’t hurt my feelings if you ignore me today. Ah…the American dream. We all want to work for ourselves, in some fashion. If we work for The Man, it’s to have autonomy to do what we think best for the company. If we work for ourselves, it’s to [&hellip... Read More
Arment Dietrich

Seven Questions to Reflect On In the New Year

By: Arment Dietrich | September 15, 2010 | 
18
Guest post by Abbie S. Fink, vice president/general manager of HMA Public Relations. As Jewish people around the world welcome the year 5771, I thought I’d take this opportunity to share with the readers of Spin Sucks seven questions to reflect on in the New Year. I know, I know, it’s September. But the Jewish New Year, Rosh Hashanah, took place last week. The High Holidays, [&hellip... Read More
Gini Dietrich

Does Your Company Have a Skunkworks Team?

By: Gini Dietrich | September 14, 2010 | 
28
I’ve been reading a lot recently about skunkworks teams and why they don’t work. If you aren’t familiar, according to Wikipedia, “skunkworks is used to describe a group within an organization given a high degree of autonomy and unhampered by bureaucracy, tasked with working on advanced or secret projects.” In other words, it’s a formal group of people who work solely on innovation – coming up [&hellip... Read More
Gini Dietrich

Seven Things I Learned from Tony Hsieh

By: Gini Dietrich | September 8, 2010 | 
37
On Friday morning, the Entrepreneurs’ Organization hosted Tony Hsieh, the CEO of Zappos and author of “Delivering Happiness”. Daniel Hindin and I went to hear him speak and to see if we could learn something we hadn’t already considered about building Arment Dietrich and Spin Sucks. I have to say, I was a tiny bit disappointed. Tony is not a great speaker. He’s not charismatic or [&hellip... Read More
Arment Dietrich

How to Motivate Employees without Money

By: Arment Dietrich | September 6, 2010 | 
11
Guest post by Dallas Kincaid, founder and operations manager of Xecunet. Following Gini Dietrich’s recent post about why paying employees for innovative ideas doesn’t work, I told her about my recent attempt to motivate my employees without money. As a business owner, one challenge I have faced over the years is that, as you grow, you become further away from working hands-on with your customers and [&hellip... Read More