Comments on: The Art of the Apology http://spinsucks.com/entrepreneur/the-art-of-the-apology/ Professional Development for PR and Marketing Pros Fri, 24 May 2013 11:17:11 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Owning Your Mistakes and Being Human – Inkling Media | The Printer Inkling http://spinsucks.com/entrepreneur/the-art-of-the-apology/#comment-117321 Owning Your Mistakes and Being Human – Inkling Media | The Printer Inkling Sat, 06 Oct 2012 20:41:51 +0000 http://www.spinsucks.com/?p=6266#comment-117321 [...] you make a mistake, own it. Admit it. Claim it. Apologize. And do so in the same forum in which you made the mistake. If you tweeted something stupid, own it [...]

]]> By: Owning Your Mistakes and Being Human http://spinsucks.com/entrepreneur/the-art-of-the-apology/#comment-116549 Owning Your Mistakes and Being Human Mon, 01 Oct 2012 10:02:41 +0000 http://www.spinsucks.com/?p=6266#comment-116549 [...] you make a mistake, own it. Admit it. Claim it. Apologize. And do so in the same forum in which you made the mistake. If you tweeted something stupid, own it [...]

]]> By: ryancox http://spinsucks.com/entrepreneur/the-art-of-the-apology/#comment-82688 ryancox Tue, 08 Nov 2011 22:05:14 +0000 http://www.spinsucks.com/?p=6266#comment-82688 I loved this. I say I’m sorry, why I’m sorry, what I should have done and try to set something up best to fit their schedule, not mine. I’ve even had balls I’ve dropped and 3 months later, attempt to save face. For example: there was a seminary that wanted my consulting — I was 110% on the ball leading up to our first meeting and at that first meeting. But I got hit in the face with work, and let it slip. Next, I played the “I’ll right that ship tomorrow” game (one we’re all familiar with)…next thing you know it’d been 3 months. I just Monday, found the email address to my contact, let him know that I dropped the ball, explained what/why — then CC’d him into my apology email to the individual. Talk about swallowing your pride…..but it was the right thing to do.

]]> By: ryancox http://spinsucks.com/entrepreneur/the-art-of-the-apology/#comment-82687 ryancox Tue, 08 Nov 2011 22:02:26 +0000 http://www.spinsucks.com/?p=6266#comment-82687 @ginidietrich No by explaining what you should have done, you did what I deem to be the best course of action. It shows to me, that it isn’t a blanket apology — you’ve given some additional thought to it!

]]> By: petersonlindsay http://spinsucks.com/entrepreneur/the-art-of-the-apology/#comment-58515 petersonlindsay Fri, 13 May 2011 16:17:48 +0000 http://www.spinsucks.com/?p=6266#comment-58515 The beauty of email and text messaging is that it is immediate. So what’s stopping someone from holding this VERY important other meeting for one minute to send you a quick note to say, “I’m so sorry for the late notice but I’ve been pulled into a…” Then you could have gone about your business! I’m with you @Lisa Gerber – I get uppity about this too. Time is valuable. Everybody’s time. And it should be respected because at the end of the day, time is money!

]]> By: 3HatsComm http://spinsucks.com/entrepreneur/the-art-of-the-apology/#comment-58090 3HatsComm Tue, 10 May 2011 17:49:51 +0000 http://www.spinsucks.com/?p=6266#comment-58090 Late’s better than never. I’ve had this happen @Lisa Gerber and once I had a client so bad about it, I negotiated that time. If I didn’t get the heads up X time before the meeting or deadline, he got billed for that time no matter what the ‘reason.’ Didn’t always make every meeting and call, but I got a lot more warnings this way.

It’s very different in business and personal. I tend to let things go personally b/c .. there’s no upside to making an issue. And a forced apology is worthless, only makes it worse. In business, I do tend to explain and qualify, not take the blame for what’s not my fault but of course accept responsibility when it is. Depending on the client relationship, I go over the top with humor and ‘oh my TOTAL bad, I missed this email.. working on it now… blah blah, so sorry’ kind of thing. Sometimes it helps smooth things over. FWIW.

]]> By: 3HatsComm http://spinsucks.com/entrepreneur/the-art-of-the-apology/#comment-58089 3HatsComm Tue, 10 May 2011 17:44:41 +0000 http://www.spinsucks.com/?p=6266#comment-58089 @KenMueller Not just weakness, Ken.. risk, consequences. What’s said can and will be used against you in proving your fault and liability. If AT&T apologies saying they know their service is crappy in some places and they are working on it, they open themselves up to selling what they knowingly can’t deliver. So they hem and haw and roll out a fake video blogger to issue a non-denial, non-apology instead. IDK.. just in light of how Groupon and Chrysler other brands have ‘explained’ their mistakes, how they’ve passed that buck I have to be reminded of the legal issues in terms of business, big and small. FWIW.

]]> By: 3HatsComm http://spinsucks.com/entrepreneur/the-art-of-the-apology/#comment-58088 3HatsComm Tue, 10 May 2011 17:38:55 +0000 http://www.spinsucks.com/?p=6266#comment-58088 @kristinanugent @TheJackB IME it’s not a Venus-Mars thing, everyone does judge the sincerity of an apology differently. Some take it at face value depending on relationship, others.. look for Machiavellian twists and turns. FWIW.

]]> By: SuperPost Sunday - Weekly Roundup #29 | nittyGriddy http://spinsucks.com/entrepreneur/the-art-of-the-apology/#comment-57839 SuperPost Sunday - Weekly Roundup #29 | nittyGriddy Sun, 08 May 2011 17:37:30 +0000 http://www.spinsucks.com/?p=6266#comment-57839 [...] The Art of the Apology – by Lisa Gerber, spinsucks.com [...]

]]> By: ginidietrich http://spinsucks.com/entrepreneur/the-art-of-the-apology/#comment-57811 ginidietrich Sun, 08 May 2011 13:08:00 +0000 http://www.spinsucks.com/?p=6266#comment-57811 @MackCollier I suppose you’re right. Though I think she’s still mad at me, even though I fixed the situation. Not much more I can do. In hindsight, the way I treated the entire situation was wrong, but I thought I was doing the right thing while it was happening.

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