Gini Dietrich

A Review of Livefyre

By: Gini Dietrich | March 15, 2011 | 
236

If you visit Spin Sucks often, you already know about Livefyre, the commenting system we’ve been using since September. It’s been in beta until last week and yesterday I received an email from CEO and founder, Jordan Kretchmer, that the rollout of the full launch is finished.

I was waiting until now to extol all the great things about Livefyre  so that, if you’re convinced, you can install the plugin.

A few of the features they want you to know:

  • Blazing fast performance upgrades
  • New comment stream design and features (you also can post your comment to Twitter or Facebook, if you want)
  • New sign-in options (Google, Twitter, Facebook, LinkedIn, Livefyre, or your own account)
  • Mobile commenting (it works on your phone and tablet; I know because I’ve tried)
  • Advanced moderation where you can ban users or delete comments right on the blog instead of going into your admin
  • Enterprise-level scaling and stability

I love all of the features listed above, but what I love more is the ability to create an engaged community.

Since we began using the system six months ago, we’ve found:

  • Traffic is up 99 percent
  • Pageviews are up 86 percent
  • Comments are up 27 percent (on average)
  • Tweets are up 121 percent (through the TweetMeme button)
  • Visits from Facebook are up 139 percent
  • Organic search is up 98 percent
  • Engagement points are up 68 percent (as tracked by PostRank)

We also were added to the AdAge Power 150 and have climbed from 95 (where we entered) to 53 (today). And, on Technorati, we’ve moved from 105 to 29 among business blogs.

Of course, not all of this is due to Livefyre (I’d like to think the content has something to do with it), but it gives you a measurable look at how it works.

But what I really, really love? Tagging people in the comments and the ability to receive only ONE email for all of the comments. For instance, if you comment on this blog post and want to talk about one of your friends, you can tag them via one of your social networks by using the @ sign. And, if people leave a bunch of comments within one hour, Livefyre aggregates all of them into one email. I love that!

We’ve had to be patient during the beta testing: Some of you haven’t been able to comment, some have been told you can’t like a comment, and some of you haven’t been able to tag. Internet Explorer doesn’t seem to work, but Firefox works brilliantly. All of that seems to be minor because Jordan, Jenna Langer, Jeremy Hicks, and the rest of their team really listen and respond. I’ve never seen them get defensive to criticism, but I have seen them listen and make changes, based on our feedback.

So what are you waiting for? Install the plugin already!

P.S. If you’ve had experience with Livefyre (here, on your blog, or on another’s blog), I’d love to hear your feedback.

About Gini Dietrich


Gini Dietrich is the founder and CEO of Arment Dietrich, an integrated marketing communications firm. She is the author of Spin Sucks, co-author of Marketing in the Round, and co-host of Inside PR. She also is the lead blogger at Spin Sucks and is the founder of Spin Sucks Pro.

  • Ike

    Gini, I logged in and tried posting a comment from the new IE9, which is a VERY standards-compliant browser. (Not to mention fast, and full of the same features you got used to with Opera and Firefox.)

    That it is not working in IE9 concerns me.

  • ginidietrich

    @Ike Dear curmudgeon: Please read “Internet Explorer doesn’t seem to work, but Firefox works brilliantly.” I know they’re working on it. Love, Gini

  • Ike

    @ginidietrich Dear Curmudgeon-Slayer:

    IE9 was just officially released this morning — I was under the assumption that most people hitting Livefyre with IE were doing so with IE6, IE7 or IE8.

    Love you more, Ike.

  • alanbr82

    I do like it from a commenting point of view. The easier it is to sign up the more you will get. I hate filling out forms. How simple was it to install with Word Press? When linked to an account is it digging deeper on the back end?

  • alanbr82

    @ginidietrich @Ike Chrome and Safari work perfectly as well.

  • ginidietrich

    @Ike Oh hell. I don’t know anything about IE. I thought only old people used it.

  • I have recently downloaded and solved a small issue on the new upgrade thanks to Danny Brown. Thanks mate.

    Only small point is that CommentLuv doesnt work with it now.

    Jenna and Carlos at Livefyre rock, they helped me through the issue and gave me feedback regarding the compatibility with commentluv.

    A great product now I need to decide, commentluv or livefyre?

  • ginidietrich

    @alanbr82 It’s super, super easy to install (just activate the plugin) and it brings in all of your comments automatically. I think it took about 10 minutes to transfer all of our comments. What do you mean digging deeper?

  • ginidietrich

    @johnfalchetto Great point about the CommentLuv. I know that was dannybrown first reaction to it last summer. I wonder if they’ll add it?

  • bdorman264

    Yep, I’m one of those IE9 guys; I didn’t know any better and thought I had been blocked…….but oh no, you can’t keep me out………….like a bad penny I keep turning up.

    Livefyre has been very helpful and responded to every request and told me how they were trying to fix the problem. In the meantime on a recommendation from @lifeforinstance I downloaded Google Chrome and now sign in thru there and life is good again.

    I’m glad they are the greatest thing since sliced bread for you Gini and they do seem like people who really care and try to be on top of their game.

  • alanbr82

    @ginidietrich Some apps when linking with your id they grab other info about you. Facebook linking in particular, data mining of sorts.

  • I’m building a new blog Gini and I’m between livefyre and disqus because of the beta version, now you let me doubt again hehehe. Seems like it has very good options also I can see your results which look pretty good though. I was one who had trouble do you remember right, so I have to see what works better with my public. The thing is you always want to see comments about your post and when you finally got it ( that anyone wants to write) BOOM it doesn’t work, so people get frustrated.

    Now something is clear it works and works good!

    thanks to share your experience with us!

    Beamena

  • ginidietrich

    @Beamena It’s out of beta now so all of the bugs you experienced before are fixed. I recommend it!

  • ginidietrich

    @bdorman264 I’m just happy you’re back!

  • ginidietrich

    @alanbr82 Ah. No, I don’t think they do that, but I’ll ask jennalanger to comment on it.

  • SeanMcGinnis

    I’m not even going to read this. I prefer to wait for my in-person, live review that was promised to me last week. 😉

  • ginidietrich

    @SeanMcGinnis LOL! Fair…you’ll get that on Thursday.

  • Ike

    @ginidietrich You should respect your crusty elders.

  • @ginidietrich undefined THey will bring it up in their next meeting, as I said they are super reactive 🙂

  • ginidietrich

    @johnfalchetto I think you’re right!

  • ginidietrich

    @Ike I LOVE YOU!!

  • I just got called “undefined” on twitter from a @johnfalchetto notification so not *all* bugs are ironed out 😉 @ginidietrich @Beamena

  • @johnfalchetto It’s the reason I’m holding off re-activating it on my blog. I love the option to let commenters leave a link to their blog – it’s a nice way of saying thank you for reading, now let my community read your stuff. If that can be added, I’ll re-activate. 🙂

  • Who the f*ck is Ike? @Ike @ginidietrich

  • Livefyre is a great system, probably my favourite of the third-party options. Couple of additions I’d like to see:

    1. CommentLuv (or a similar option, based around CL) to reward your readers.

    2. The ability to hit the comment count number on a post and be taken straight to the comments section.

    Keeping an eye on any changes to see if it’ll be re-activated over at my blog, but definitely on the right track 🙂

  • Ike

    @ginidietrich Ahhh… nothing like a Crusty Elder Crush.

  • ginidietrich

    @DannyBrown I agree with those two additions. I didn’t realize how much it bothers me that I can’t go directly to a comment…but it bothers me.

  • ginidietrich

    @DannyBrown @Ike He’s a crusty old guy.

  • @Ike IE 9 compatibility will be here in the next day. It was released publicly a little ahead of schedule.

  • rustyspeidel

    @ginidietrich @DannyBrown @Ike Watch it, sister. We can still kick your ass in a variety of meaningful ways!

  • @DannyBrown hello there sir! The ability to go directly to comments from clicking the comment count number isn’t on us. That link will go wherever it’s told to by the site, and it can be set universally in your template.

  • @Ike @ginidietrich Hey Ike, we’re working on IE9 support, and now that it’s out of beta there should be less unknowns than before. We’ll keep you posted!

  • ginidietrich

    @rustyspeidel @DannyBrown @Ike Oh please. I’m not scared!

  • @Ike @ginidietrich And there goes @jkretchbeating me to the punch! 🙂

  • @alanbr82 @ginidietrich Jordan from Livefyre here, we don’t take any other data from your social logins. We have the options there to make it easier for you to comment an that’s all. No devious intentions I promise 🙂

  • @jkretch @alanbr82 @ginidietrich …and we might send you a happy birthday email if you’re lucky 😉

  • @DannyBrown @johnfalchetto @ginidietrich @Beamena Jordan from Livefyre here. There are still a few kinks to be worked out from the upgrade. We’re aware of them and are working hard to take care of the dew that remain fast.

  • Would it be something that can be added by Livefyre, mate? A lot of bloggers aren’t technically inclined to mess with their template – would be cool to have as part of the system (especially since you draw directly from the WordPress comment loop to integrate Livefyre with)?

    Cheers! :)@jkretch

  • @DannyBrown we’ll see what we can do. I’m guessing it’s a pretty easy one to add, but will run it by the geniuses today to get a timeframe.

  • @DannyBrown being called “undefined” is a compliment! No one, not even livefyre, can put you in a box 😉

  • 3HatsComm

    @DannyBrown I’ve mentioned the CommentLuv type option before, but forgot about going directly to comments as I’ve linked to comments for blog posts. Good one.

  • KenMueller

    @ginidietrich does it transfer well from disqus?

  • Most of what I would say has already been said, but I started using it pretty much right after you and Danny signed up and I’ve loved it. I’ve seen an increase in comment traffic and site traffic as well and I love how well it integrates into not only my blog, but my blogging community.

    Every system has bugs, but the Livefyre system has support that I haven’t found anywhere else.

  • @KenMueller @ginidietrich It did for me. I had zero issues transitioning from Disqus to Livefyre.

  • ginidietrich

    @KenMueller It transferred really well for me. It took about 10 minutes to transfer everything, but it was painless.

  • ginidietrich

    @joey_strawn Yes! What <—- he said!

  • 3HatsComm

    @rustyspeidel @ginidietrich @DannyBrown @Ike Ya’ll are cracking me up.. and reminded me I need to get my dad a new ‘Old Guys Rule’ shirt.. love those.

  • 3HatsComm

    How do you get the ONE EMAIL notification thing, Oh Lifefyre swami? I know I can unfollow a conversation, just curious about how to limit the emails. Mentioned it over on @Shonali blog about that and the CommentLuv feature. It’s looking good, have to admit that. Wondering about the sign in options, if there are still some hold-outs who would just rather name, email, URL vs. something social or registration required (a peeve of mine – to be blogged at later date)? I get the fight spam aspect, just curious.

  • ginidietrich

    @3HatsComm I think it happens when people comment within one hour. Or maybe it’s a moderator thing? Now I’ll have to pay attention to the number of emails I get from the other blogs with Livefyre on them.

  • KenMueller

    @joey_strawn @ginidietrich awesome. the transition shall be made either tonight, or tomorrow

  • @ginidietrich @3HatsComm Isn’t there a setting where you can select how often you want to get notifications… or is that only for moderators?

  • @Shonali @ginidietrich @3HatsComm If you go to http://livefyre.com/profile/edit/notifications you can set your email notification to “never” so you don’t get emails.

  • @DannyBrown It’s all about the Love mate!

  • Great discussion Gini (Livefyre certainly enhances that) but I’ve got a couple of major concerns:

    1. On my blog, I get a decent amount of comments from non-techie types, you know, the ones that don’t even know what an avatar is. Because Livefyre has an extra step involved with signing up, these less-familiar people can easily get confused, thus eliminating a potential comment. (Which, btw, the people without an avatar are often times our actual ‘customers’….at least mine)

    2. Unless it has commentluv, I wouldn’t do it. Cluv is that awesome and important to me.

    Keep in mind I say this though seeing there are a boat-load of livefyre benefits, so I’m very open to it in the future.

    Marcus

  • @johnfalchetto Yessir!

  • Hey Gini, I registered for Livefyre so I could comment here 🙂

    I love its features although I have no idea how to tag people or anything else. However, I keep sticking with the old default WordPress commenting system, cause it seems most of my readers like the simplicity and the fact that they don’t have to register or log in.

    However it is something to think about for some of my niche blogs.

  • @Marcus_Sheridan Great point about the sign-in option, mate. Hard to believe, I know, but not everyone has a Facebook, Twitter, Google or LinkedIn account. Having the option to include a normal commenting option (name, email, URL) and leave that decision to the blog owner would be perfect. Along with CommentLuv. 🙂

  • @Brankica use the little (at) option like on Twitter. So, for example, if I say liveurlove that should alert you on Twitter 🙂 So the same icon you use to reply to someone on Twitter, but no choose your Twitter or Facebook connection to bring them here. 🙂

  • @DannyBrown let’s see if I can do it 🙂

    How come I don’t see dino_dogan commenting yet?

    Hey this is awesome 🙂

  • ginidietrich

    @Brankica And just like that…you’ve got it down!

    Oh. And. I don’t like Hollywood white teeth.

  • ginidietrich

    @Marcus_Sheridan I know a few people here agree with you. I’m a big fan, but would love to see the added benefits of commentluv to Livefyre.

  • Yes! I’ve been using Livefyre on my site since November, and I can definitely see similarly awesome results. I was ranked #1 by PostRank for engagement out of the ProBlogger 40 Bloggers to Watch in 2011 list… and I know part of that is due to Livefyre! 🙂

  • sydcon_mktg

    I have been toying with the idea of trying it out! I love it here and on some other blogs I frequent. We are trying to figure out if it would be beneficial to us, if it would help with blog traffic & possible increase of comments, I am all for it!

  • ryahalbatros

    I’ve registered too! I see a mention that’s it’s possible to import my existing Disqus comments, is that right? And would you recommend the shift? I’m all for making things better/easier/more enjoyable. 🙂

  • @ginidietrich I am totally gonna hire a translator these days 🙂

    I had to double check my photo, thought it was something about that, lol

  • demlasjr

    I refuse to review Livefyre until Opera issue will be fixed 😀 I don’t want to give a bad note to Livefyre, because I really love it !

    Every site, including this one, is broken in Opera. The tag cloud and the right column is under the livefyre box and I can’t post comment from it, neither see the comments. I need to change the browser all the time in order to comment something…Because Opera is my main browser is really hurting me to see this….

  • demlasjr

    @ryahalbatros as all the comments from disqus are also saved in the database, the answer is Yes, you can import the existing comments.

    I recommend the shift too. Livefyre is more enjoyable, its javascript is faster (but a little bigger) than disqus, nice to get the comments live. I enjoy this service a lot 🙂

  • ginidietrich

    @ryahalbatros Yep! What @demlasjr said! I transferred five years worth of comments in September and it was super painless.

  • ginidietrich

    @demlasjr Have you told @livefyre about this?

  • ginidietrich

    @sydcon_mktg If you look at my stats, I’d say it increases traffic and comments!

  • @3HatsComm Having your emails set to “often” means you’ll get an email with the first comment, and then we wait 20 minutes and send all of the latest comments in one email. We’re working on adding a daily digest email as well. What would you like to see?

  • ginidietrich

    @NathLussier THAT is an awesome testimonial!

  • 3HatsComm

    @Brankica One of my things too, keeping commenting as simple as possible.

  • ryahalbatros

    @demlasjr thank you! I’m trying it now, but I can’t configure properly, I keep getting a 404 error on my own blog, it doesn’t take the step to import **sniff**

  • demlasjr

    @ginidietrich they told me that is still working at it….Have you seen how bad is looking ?

    Check here: http://i.imgur.com/0PrP4.jpg

  • ryahalbatros

    @ginidietrich @demlasjr Oops could have replied to both of you with same answer if only I’d looked! Thanks Gini, I’m trying it but getting a 404 error when I try to configure 🙁

  • 3HatsComm

    @itsjustcarlos @Shonali @ginidietrich I see the choices but don’t want it to be NEVER or immediately, just less often than OFTEN if that makes sense. Maybe a summary email when a post has X number of new comments or at least another level or two of commenting notifications, like if I get a direct reply, or just a daily summary. IDK.. just thinking as a comment junkie with an email inbox on overload some days. 😉

  • demlasjr

    @ryahalbatros if you need some help just tell me….I will try to help how much I can.

  • 3HatsComm

    @jennalanger Replied above, less often than often, more often than never. The daily digest would be a good option as well. I get the function as the updates are what get and KEEP the conversation going, just think some users would like the option to only get maybe one or two summaries a day. FWIW.

  • @3HatsComm @itsjustcarlos @Shonali @ginidietrich Ah yes we’ll be adding the option to have different options for comments directly related to you and conversations you’re following. We’ll look into other options too, thanks for your feedback!

  • ginidietrich

    @Brankica I don’t have any idea what it means…so it’s not just you!

  • ryahalbatros

    @demlasjr I’m fixed! I tweeted and Livefyre answered and I’m all done and dusted! Thanks so much for the offer of help though – although I guess with your Opera view problem, you won’t want to visit my site now I’ve got Livefyre 🙁

  • ginidietrich

    @ryahalbatros @demlasjr Woo hoo!!

  • ginidietrich

    @demlasjr Ewwwww! That’s REALLY ugly!

  • 3HatsComm

    @DannyBrown @Marcus_Sheridan Said the same to @Brankica that I favor simplicity for commenting vs. registration. And yes to the CommentLuv.. not just to give back to the community with some link love, but really connect people. It’s how I’ve met many bloggers, reading clever headlines, thinking I gotta check out that post.

  • demlasjr

    @ryahalbatros I’m unable to read you here from Opera..because is show me 0 comments here haha. So I’m writing from Firefox (installed it because IE didn’t worked until few days ago). I guess I can visit your website 🙂

  • @ginidietrich @ryahalbatros @demlasjr Great I was just going to say I tweeted you with more info! 🙂

    We are working on supporting the Opera browser, but we’re working on other issues, considering Opera is less than 0.5% of traffic. But don’t worry, we won’t forget about you Laszlo!

  • ryahalbatros

    @jennalanger Was that you? Thanks so much for the prompt help. I never thought to check the url for the missing folder name until you mentioned it.

  • four_sides

    If I install livefyre, will it import the current comments I have on my blog? I have WordPress installed with Disqus.

  • demlasjr

    @jennalanger @ginidietrich @ryahalbatros There are over 6 millions people using Opera…and you’re right…less than 0,5 % is visiting us because livefyre is broken under it 🙂 What we should do…switch from the best browser ever ? 4 years ago I used Firefox, 2 years ago I used Chrome and I became tired of so many problem. Then I switched to Opera and I don’t plan to change it. I think the others users are thinking the same. Try it. You will see that is a wonderful browser, which is better than Firefox and Chrome (in test, not personal, for example…in Acid3 Firefox got 93 points, Opera 100 points).

    Is annoying to change the browser all the time. I have seen this blog post from twitter…when I click on it….opening in Opera….then I need to copy the link and open firefox, just to read the comments and to be able to comment. Also…the website design is broken badly. This problem is new, because 5 days ago no theme was broken under Opera. Opera is not accepting duplicate css arguments, just ovewrite them. That’s why broke the theme.

  • ginidietrich

    @four_sides Yep! I had Disqus and it imported everything in about 10 minutes.

  • ryahalbatros

    @four_sides I just did it too! Did have a glitch because my WordPress is installed in a separate folder, but help was quick and it’s all installed and working now.

  • demlasjr

    @four_sides as @ginidietrich said, all your comments will be imported fast and easy.

    P.S Welcome in our livefyre club ! 😀 Disqus go away !

  • sydcon_mktg

    @ginidietrich I did and sent this post to Dave! I talked to him about a week ago about trying it out!

  • @ginidietrich @demlasjr Don’t be so hard on yourself, Gini… ;-p

  • HowieSPM

    What is @livefyre and can I use it as part reading lamp and part campfire for my indoor s’mores? Also it is carbon neutral? Or at least clean burning?

  • HowieSPM

    @ginidietrich @sydcon_mktg I was really shocked you had real data numbers. Most people in Marketing and PR would just give some ethereal spin to wow us. You still have time! 8)

  • HowieSPM

    @KenMueller @joey_strawn @ginidietrich Plus Ken have you seen the prize catalog for spending @livefyre points yet?

  • HowieSPM

    @ryahalbatros @jennalanger the @livefyre customer service is stellar! cc @JMattHicks

  • lauraclick

    Gini – I’ve already told you this, but the only downside I’ve seen to Livefyre so far is the inability to comment in places where Facebook is blocked behind a firewall. I don’t know if others have experienced this, but this might be a problem for people who in big corporations that often block social media sites like Facebook and Twitter.

  • JayDolan

    I love reading testimonials like this one because I hate proprietary comment systems. In my experience, they don’t play well with my site. I once had Disqus eat a whole post’s worth of comments, and no one at Disqus was able to help retrieve them from the depths of Disqus.

    I don’t think I’ll plan on using lifefyre anytime soon, but it’s always good to know more about these systems.

  • ginidietrich

    @JayDolan Wow! I’ve never heard of that happening at Disqus. One thing I will say about Livefyre that really sets them apart…their customer service is superb. It’s so good that, as they grow, I think it will be impossible for them to keep it up.

  • ginidietrich

    @lauraclick I wonder if that’s changed now that you don’t have to login with either FB or Twitter? I spoke last night and we talked about companies that still have firewalls to the social networks. It seems so…archaic.

  • ginidietrich

    @HowieSPM Oh boy.

  • ginidietrich

    @HowieSPM OF COURSE I have real data numbers. I’m not a normal marketing/PR pro.

  • ginidietrich

    @DannyBrown Oh Danny. You’re a funny one!

  • Awesome review Gin! Great of you to write this up.

    I don’t have Livefyre installed on my blog – but between you, shonali and joey_strawn , I tend to use it quite often. As you well know – I’ve had my minor hiccups with the system but one thing I will say for sure is that their support is exceptional! Heck, Jenna and Jeremy are always ready and willing to help out and they do so in a prompt and efficient manner. I seriously take my hat off to them both!

    Although I currently use Disqus – I will be switching it very soon. Now all I gotta do is figure out what to do – Livefyre or commentLuv…shucks – I hate having to choose! if only we could merge the two!

    Cheers

  • bcromlish

    Nice Post – I’ve actually been helping Lori build her blog @lifeforinstance and happen to find @livefyre in the process. I think it is a pretty awesome system. It has helped create incredibly engaged conversations, which is rare. Still couple bugs, but Im understanding to that.

    @Griddy (I have a feeling that isn’t going to work). I think you should get Livefyre instead of commentLuv. Besides recent posts feature, whats better with commentLuv?

    I personally am not really a fan of comment, blogger response, new comment, blogger response. “You are great!”, “So are you!”

  • bcromlish

    @lifeforinstance @livefyre @Griddy thats weird, I clicked reply to myself and they all popped up fine. I dont see the livefyre tags above

  • @ginidietrich we will support opera soon, but we’ve scheduled it for later since only a small fraction of a percent of people that see Livefyre use Opera. We’re prioritizing bugs by how many people are affected by them. That’s our strategy and we’re stickin to it 🙂

  • bcromlish

    @jkretch @ginidietrich Excluding IE6? Its balls. (developer joke)

  • @bcromlish all I have to say about IE 6 is “join the fight!!” heh heh: http://ie6countdown.com/

  • ginidietrich

    @bcromlish I’ve just been chatting with lifeforinstance !

  • ginidietrich

    @Griddy Do I know you?

  • @jkretch @bcromlish What’s IE6? Is that like DOS?

  • LindsayMAllen

    I have to give livefyre credit. I could NOT get it to work on either of my browsers (Safari and Firefox on a Mac), tweeted about the problem, received prompt follow-up from the person who maintains the Twitter account, sent off an e-mail explaining the problems I was having (and illustrating them with screen captures) … and a few hours into the next business day, I received an e-mail saying a fix had been pushed out based on my feedback and screenshots. That was earlier today … and here I am commenting on your blog now! Amazing tech support/customer service, especially for a FREE service.

  • lauraclick

    @ginidietrich It appears you can see the comments now, but the formatting is wacky and you still can’t comment.

    And yes, places that block social networks are in the stone ages…for sure!

  • @ginidietrich No why? Do I know you?

  • @DannyBrown @jkretch @bcromlish It’s what they use to use on the Commodore 64 Danny. Oh, and I wasn’t born yet, I read it about in an old Life Magazine haha

  • Gini,

    Impressive results!!

    I’ve tried the plugin a couple of times in recent months – and love it except for one feature: the comment box remains on pages/posts where I’ve closed comments. Jenna, from Livefyre, has been extremely helpful in letting me voice my concerns.

    For the moment, I have the plugin turned off. As soon as this issue is resolved, I’m back to using it – I love it otherwise!!

  • @Lance Hi Lance! I know you’d probably prefer to see ginidietrich ‘s shining face, but I hope you don’t mind settling for her understudy. 😉

    As Jenna may have already told you, we’re definitely aware of that issue and we’ll have the fix for it released in the very near future and we’ll make sure you know when it is! We appreciate your interest and contributions to ginidietrich ‘s community and the Livefyre community as a whole. Just do me a favor, be prudent in handing @ginidietrich “likes” for her comments. She’s on my tail and I need to put some space between her and I! 😉

  • @JMattHicks ginidietrich @ginidietrich Great to connect with you, Jeremy!!

    Jenna has been extremely responsive in any questions I’ve had – which just adds to my belief behind Livefyre and what you guys are creating!

    Ha!!! “Likes” will be prudently distributed!!!

    Have a GREAT one!

  • JennaTest

    @Lance Glad you’re connecting with my community counterpart, @JMattHicks 🙂 Looking forward to having you back in the network soon!

  • @Lance @JMattHicks. Glad you’re connecting with my community counterpart, Jeremy 🙂 Looking forward to having you back in the network soon!

  • @Lance ginidietrich @ginidietrich Thanks a lot, Lance! Gotta keep Gini off the throne 😉

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  • ginidietrich

    @JMattHicks @Lance Jeremy, may I remind you you’re on MY blog?! Lance, I’m glad to see you’ve had the great customer experience from “Lovefyre” as @Shonali calls them.

  • richescorner

    I’m checking out livefyre running on other blogs and signed up for an account. I like the social media aspects of it. So far I’ve found one bug in not being able to update my profile with my website url. I haven’t seen that particular bug documented anywhere, but of course it is a problem for me.

    Otherwise, it seems very intuitive and has good sharing options.

  • ginidietrich

    @richescorner I don’t think it’s a bug – I think it’s a coming feature. @JMattHicks is that true?

  • ginidietrich

    @LindsayMAllen Yep – @Shonali is right. They’re lovefyre.

  • richescorner

    @ginidietrich @JMattHicks I was just told by the livefyre support that it’s a bug that is preventing profiles from updating. They said it should be fixed by monday.

  • richescorner

    Is it just me, or is there no way to go into the comment admin/moderation page from the wordpress dashboard? Is it only accessible from the blog post itself?

  • ginidietrich

    @richescorner Oh good! If they told you it’ll be fixed, you can believe it will be. They’re really good!

  • ginidietrich

    @richescorner I’ve only been able to access it from the blog. Which I actually like better because I can moderate right from here instead of going into the admin.

  • richescorner

    @ginidietrich I wish I could do both. I actually do a lot of my replying and moderation on my blog from the dashboard.

  • ginidietrich

    @richescorner Really? I’d never considered doing that. Interesting. I might try it – just to see what I like better. Thanks for the idea! Hey @livefyre ! Can you answer this?

  • @ginidietrich @richescorner We will be adding a link from the WordPress admin right to your Livefyre Admin dashboard very soon. Gini have you not seen our new admin panel??? It’s pretty nice, and more features coming very soon 🙂 As a moderator you can mouse over the Livefyre logo and click on “Site Admin” to get to your settings and moderation panel. Rich feel free to send any other questions my way!

  • richescorner

    @jennalanger @ginidietrich Thanks Jenna, I really like the commenting system for sure. It’s really encouraged me to respond quickly as you can see. I’m glad the admin dashboard will be arriving soon.

    I’m looking forward to seeing possible commentluv integration and allowing comments without requiring an account.

    Also, any plans to implement social networking to the livefyre community so we can actively follow other users?

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  • @richescorner @ginidietrich We’ve got some really cool community stuff coming in the pipeline…stay tuned 🙂

  • ginidietrich

    @jennalanger Whoa! I didn’t know this. Trying it out now!

  • Yennings

    Ive just started to use the Livefyre comments system and although it seems to work nice oin this site, im having trouble on mine. its not working

  • Yennings

    Found problem, plugin clash (Autoptimize) on WP. i deactivated it and it works like a treat. I used to have Disqus but i was having major roblems with that.

    Livefyre seems a very good solution

  • @Yennings Hey there, can you email support at livefyre dot com with more info? Then we can help you out with that conflict. Thanks!

  • Bucstop.com-Niko

    @Lance nice comment

  • @jennalanger @ginidietrich I’m totally looking forward to complete integration. I also noticed that I am getting spambot comments in my wordpress admin that don’t show up in the livefyre comments. That’s good so the users don’t see any spam, but I have to admin the spam in my dashboard to clean it out. Will this get fixed when both admin dashboards get integrated together?

  • @ginidietrich It’s totally fixed already, so kudos to the livefyre team. I have a working link in my profile now. 🙂

  • @richescorner @ginidietrich Do you have Akismet active on your site? We can’t prevent the bots injecting directly into your database, but I believe Akismet will help stop that from happening.

  • ginidietrich

    @richescorner Yes!!

  • ellywong

    no~~~

  • CrassPip

    I’m wondering if there is Squarespace support.

  • mjg

    Testing it on my blog and so far I’m impressed.

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  • GabrielSilva709

    How would you install this on Blogger using the Custom Platform code? Please help!

  • ginidietrich

    @GabrielSilva709 Hey livefyre ! Can you help?

  • @ginidietrich @GabrielSilva709 special Blogger plugin coming soon!

    • Gini Dietrich

      Thank you!

  • GabrielSilva709

    @ginidietrich Yeah Livefyre’s customer service is excellent! They replied within a few hours to my question I had about LIvefyre for Blogger!

    • Gini Dietrich

      Their customer service is AMAZING!

  • GabrielSilva709

    @ginidietrich good to know! I’m thinking about moving from Disqus to Livefyre after they come out with it for Blogger.

  • BicycleLab

    Great article Gini. So far it has worked great. No problems. Thanks for the rec.

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  • Like Livefyre because it took mere seconds to sign up, comment, connect – that is for someone who will leave a site if any step is befuddling in any way.

  • ginidietrich

    @gvnb Pretty nice, huh?!

  • I like Livefyre a lot. My one problem is that it REQUIRES your visitors to either register or use a login to some social media service they’re part of elsewhere. I know some bloggers who have no interest in connecting their Facebook accounts to blog comments; they keep Facebook private and reserved for people they actually know. That may be old-fashioned these days, but that’s my readership and I have to respect that.

    If there were an option to sign in as a “guest,” the way Disqus allows, I’d have Livefyre up and running on my site right now.

  • ginidietrich

    @patricksplace I keep my Facebook private and reserved for people I actually know so I don’t use Livefyre in that way. Instead, I created a Livefyre account and keep it separate from my social networks. As a blogger, I like that people have to register because it prevents most trolls from visiting.

  • @ginidietrich I’m trying it on my site for a month, just to see what happens. The people who have responded to my post about whether you’d be willing to join such a service to comment tell me that the extra step would probably be a turn-off. Of the responses I received, all of them came from people either with a Twitter or Gmail account, so it hasn’t been a big issue, yet.

    I like the registration process from the troll-blocking perspective. But I still don’t want to do anything that could potentially run off even one reader.

  • @ginidietrich I’ve used Disqus for such a long time (I use them on my two primary sites at present). They do just about everything I need in a comment system and so I’ve been hesitant to change to much of anything else.

    Today however, that’s changed. I’m sitting here on a Sunday afternoon fixing a few things on my site and decided to take the leap and install livefyre. I’m going to give it a test-drive for 30 days and see how it goes 🙂

  • ginidietrich

    @RicardoBueno I think you’ll love it! You’ll have to let me know.

  • @ginidietrich There’s one or two things I wish they’d change, but otherwise, so far so good. Hope you’re having an epic Sunday and enjoy the basketball game if you’re into that sorta thing 🙂

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  • Darren Sproat

    I am considering LiveFyre for my blog and am impressed by all the positive reviews from bloggers like you. Furthermore, my experiences with @livefyre support so far have been second to none… very responsive and courteous. I have to admit, I am a little attached to CommentLuv at the moment, which is making the decision a difficult one. I have used Disqus and Intense Debate as well and, while they are worthy systems, they just seem a little too ‘busy’ for me. Great read, Gini, thank you.

  • ginidietrich

    @Darren Sproat Rumor has it Livefyre will soon have a CommentLuv feature so the decision won’t be so difficult very soon.

  • @RicardoBueno How did the 30-day trial go? I installed it yesterday as well…

  • @jennalanger In my first 24 hours of test-driving Livefyre over at http://ariherzog.com I agree with @richescorner that replying/editing/deleting/spamming comments from the dashboard is a godsend. I did it all the time from the vanilla commenting interface, but it’s too convoluted to click to the livefyre.com interface. I mean, aren’t comments still stored on my blog but merely “shown” via the plugin? Why do I need to go to your site to administer them? @ginidietrich

  • @Ari Herzog Hi Ari, I’m abut to send you an email with more information on how our system works. Comments come in through Livefyre and are written back to the WordPress database, but the comments on the page are served by Livefyre and all actions are taken using our tool. This is the case because of our real-time technology and other metadata that we are attaching to comments to make it a richer experience.

  • @Ari Herzog @RicardoBueno Mine went surprisingly well. Here’s my review, with some incredible numbers, considering the login requirement: http://t.co/LtkUtrR

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  • zemixerus

    Interesting …a bit like commentluv.

  • j_breez

    I’m hoping they add a comment as guest feature soon, that’s maybe the one thing I’ve noticed so far that they really need.

  • ginidietrich

    @Luke Zemiden I like that they’ve added the latest blog post feature!

  • ginidietrich

    @j_breez It doesn’t bother me not to have a guest feature. I like knowing who I’m talking to! 🙂

  • j_breez

    @ginidietrich lol well you do have a point, but on the other hand as new guy on the scene I need to provide every incentive to comment as I can, plus I don’t mind going troll hunting…. Then again I just started using Disqus and I notice a lot of people have disdain towards it even with the guest comment feature.

  • Gini, thanks for doing all the hard work and reviewing the commenting options so I don’t have to. I’m getting a new blog set up now and decided to incorporate Livefyre because I used it on your blog and you spent considerable time making your informed choice. My job is made just a little easier every time I can steal a bit of your personal brilliance.

  • ginidietrich

    @j_breez I probably shouldn’t tell you this, but I have a friend who has created a different identity so he can troll. No one said you had to sign in as yourself.

  • You will have to explain “blazing fast.” I made LiveFyre account and still can never, ever get in to commen on a blog uing LiveFyre with their auth pop-up. I have to open a seperatewindow, go to livefyre.com, and still cannot log-in with the username and password I used; must do so via Twitter or Facebook!

    Tried DISQUS yet? Now that’s fast – and it works.

  • j_breez

    @osakasaul Did you forget your login info, it’s pretty fast to me (no I’m not trying to be funny, that happens to me with Intense Debate).

  • @osakasaul I tried Disqus. TWICE. Really liked it, but it would never sync correctly with WordPress. I was constantly having to resync it to get comments to display properly, and I kept receiving database errors. Their tech support was very responsive, but essentially gave me the “deactivate all your other plugins and reactivate them one by one until you find the cause,” which is tech-support-speak for, “It’s not our problem…good luck with that.”

  • ginidietrich

    @johnheaney LOL! Now I know how dannybrown feels every time I steal something from him!

  • ginidietrich

    @osakasaul I actually never use the login on Livefyre. I always just login with my Twitter account.

  • @ginidietrich@johnheaney Not really – John’s just done it the once. You’ve made a career out of it… 😉

  • worthyofchoice

    @ginidietrich

    How do you login with twitter or FB account? It still requires me to make a Livefyre account?

  • worthyofchoice

    @ginidietrich

    How do you login with twitter or FB account? It still requires me to make a Livefyre account?

  • worthyofchoice

    @ginidietrich

    How do you login with twitter or FB account? It still requires me to make a Livefyre account?

  • ginidietrich

    @worthyofchoice Log out. And when you click “post comment,” it’ll bring up a Livefyre box and a box with a bunch of social network icons.

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  • Puesto Loco

    Just checking to see if my comments work on here. Livefyre is dead as a doornail on http://2012.talkingpointsmemo.com AND everyone I contact support – Jenna Langer – Ignores me! I emptied out my Chrome Cache and it STILL does not work! @JennaLanger @Livefyre @TPM Very frustrating… mostly to be IGNORED What is up with that? @JMattHicks

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  • JakeMoore

    @Brandon J. Guest commenting is coming soon! 🙂

  • vballerin

    In your opinion how does livefyre compare to the commentluv premium?

  • vincentniu

    Great tool

  • LauraZFu

    etay geller Hey check this out!

  • JimVanWyck

    @harlankilstein I think Livefyre might be the way to go, esp. since they pull twitter and Facebook comments back into the blog.

  • YogaHub

    Just checked out LiveFyre at the BlogWorld Explo LA and I’m stoked to get this up and running on our site yogahub

    • @YogaHubyogahub If you need any help with Livefyre, let us know, we’re always happy to help! As a side note: our Project Manager is a certified Yoga Instructor and leads “Yogafyre” every Tuesday and Thursday in the office. So we’ve already got a ton in common 😉

  • JasonReynolds

    Really interested in LiveFyre and this post really helped me to trust that it’s worth testing out. Thanks for that!

    • @JasonReynolds

      Me too! I will convert my WP site this week. It may be the first and only time that I get ahead of my techno mentor kirsten winkler

      She will be sooooo jealous if I can get a good social engagement on my blog. Truthfully I have been ignoring the social engagement thingy. I am about to launch a major new direction for our Edupunk-Edupurenuer-Edutainment site with podcasting.

      The nly thing missing from this “Livefyre” plugin is a spell checker!

      • KirstenWinkler

        @gmachlan@JasonReynoldskirsten winkler Disqus for life 🙂

  • EtayGeller

    @EtayGeller Cool

  • Thanks for the article. Just installed it on Gizmohound.com

  • I’m definitely installing livefyre on my updated blog. Used disqus on the old one, but I’ll be switching over – livefyre has some fantastic features.

  • I wonder whether livefyre keeps all posted comments.

    I lost 150 comments with Disqus about 7 months ago

    • @griffin631 Hey there, we post all comments back to your WordPress comment database so, even if you decided to remove Livefyre, you’ll still have all of your comment data!

      Let me know if you have any questions, I’d be more than happy to help in any way that I can.

  • I just installed at my site for it’s 3rd anniversary. I think it blows Disqus and Intense Debate out of the water.

    Your article motivates me to keep it on my site. I can’t wait to see how it is going to improve my site. 🙂

    • I’d also like to add that Livefyre has a really great support system. I wish that the tagging feature worked on dummyiq like it does on most blogs but I think that has more to do with my theme than the plugin.

  • JosephBryan

    Test out the system, liking the SEO potential a lot. Going to give it a go and see how she flys.

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  • @swaziX It’s an older version. I haven’t been able to upgrade to the newer version yet.

  • @Scholar Mel This is true. Disqus never load easily these days it seems that they already gave up.

    • @For Him  @Scholar Mel I Agree with you.

    • @For Him Disqus have stop updating their plugin i guess.

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  • theanswerguy I think you’ll really like it!

    • theanswerguy

      ginidietrich theanswerguy  Gini, I’m hoping to, but we’re running into some kinda of disturbing issues already. Of course <grin> I AM the answer guy, so what would you expect? 😉

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