Comments on: Five Things the Air Force Knows About Social Media That You Should Too (Seriously)

By: January 2012 - social media guidelines and rules

January 2012 - social media guidelines and rules — Fri, 13 Jan 2012 05:54:46 +0000

[...] *** Five Things the Air Force Knows About Social Media That You Should Too – An infographic of how to respond to blog posts based on the guidelines from the Air Force. http://spinsucks.com/social-media/five-things-the-air-force-knows-about-social-media-that-you-should… [...]

By: What should Sarah Palin learn from the Air Force? - CityMax Small Business Website Builder Blog | CityMax Small Business Website Builder Blog

Thu, 05 Aug 2010 00:09:24 +0000

[...] United States Air Force – who are surprisingly on top of their social media game. Daniel Hindin of Spin Sucks takes a closer look at their tried and tested rules of engaging with responders. The Air Force even [...]

By: LastKrauter (Wendy Krautkramer)

LastKrauter (Wendy Krautkramer) — Tue, 03 Aug 2010 01:14:05 +0000

5 things to think about when managing social media http://bit.ly/dtP2Ah (via @geekgirlsguide)

By: Jun

Jun — Tue, 03 Aug 2010 00:20:56 +0000

A very good presentation. Ahhh.. The trolls. They are the primary reason why one of my clients doesn’t want to engage in social media.

Gonna have to show them this post and maybe get into another discussion with them to be into social media.

Thanks to you Nancy and Meghan.

By: Nancy

Nancy — Mon, 02 Aug 2010 20:21:58 +0000

I only stopped by because I’ve heard this site is famous for emoticon abuse. And I was NOT disappointed!

Also – glad you love the graphic. Meg found it and it’s been huge for us – we use it almost every time we present. Audiences will love it!

By: Gini Dietrich

Gini Dietrich — Mon, 02 Aug 2010 00:27:27 +0000

Wow. That was a lot of smiley faces. Maybe I should put the wine down.

By: Gini Dietrich

Gini Dietrich — Mon, 02 Aug 2010 00:26:59 +0000

Laurent – I agree with you. The trolls usually are taken care of by your community. So if you do a great job at building relationships with your community, when a troll comments on something you’ve done, you are defended very quickly without having to do it yourself. I’ve even seen that happen when someone disagrees with you – even if it’s done professionally. People get very defensive of their friends.

Meghan and Nancy – Fabulous blog! LOVE, love, love the graphic! I’m getting a full-sized one to use when I speak.

By: laurent

laurent — Fri, 30 Jul 2010 23:06:12 +0000

Got it.
And I think the best way to take care of the troll is to let the community take care of them . I’ve seen trolls in my musing in social media and often, the ‘good’ people are taking care of them. The trolls, as you said, feeds on the brand reaction to trigger the mob effect.
One condition is that the brand has already some kind of footprint in the community. If they do and the perception is good, the community will self destruct the troll as they arise. It’s a well known behavior of communities to implicitly ‘police’ their members.
L

By: Meghan Wilker

Meghan Wilker — Fri, 30 Jul 2010 02:36:44 +0000

Laurent,

The short answer is, “you know them when you see them.” They’re the type of people that post inflammatory comments on a site, mainly to instigate arguments. They like baiting people. You can find lots of these folks on newspaper web sites.

Here’s a longer answer from Wikipedia:
http://en.wikipedia.org/wiki/Troll_%28Internet%29

There’s also an essay at Wikimedia; it focuses on talking about trolls and trolling as they relate to Wikipedia editing, but it’s good.

One of my favorite quotes: “The idea of defining trolling is in many ways comical at best. The nature of trolls is to slip from any definition intended to constrain their actions and to find new and innovative ways to annoy.”

Hope that helps!

By: Laurent

Laurent — Thu, 29 Jul 2010 22:18:24 +0000

Daniel
Your post begs the question: How do you know someone is a troll or not?

Laurent