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Gini Dietrich

Five Things to Watch Out for as Facebook Goes Public

By: Gini Dietrich | April 2, 2012 | 
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Because I had a lot of time to read last week (what with not sleeping and all), I got caught up on this month’s Fast Company.

The cover story is called “American Idol,” and it’s about Mark Zuckerberg and the pending IPO for Facebook.

Because of their IPO quiet period, Facebook did not comment. Rather the writers combined five years of interviews to put together 12 page story about the $28.4 billion CEO and the company he’s built.

Love him or hate him – or even love or hate Facebook – you have to admit he’s doing something right.

But what I found most interesting about the story was not how well Zuckerberg is doing in the CEO role (seemingly very well) or what he’s doing to protect his ownership as they go public, but what Fast Company thinks he will have to do to justify a $100 billion valuation.

And all of their ideas affect you.

  1. Share ads that look a lot like Facebook content. Currently called Sponsored Stories, we may see more and more paid for content hitting our news streams. But it will expand from just a quick note from the sponsors to providing social context. Which means if I like Amazon, and I buy from them right from my Facebook wall (see number three), it will appear in your stream because we’re friends. Facebook is collecting data about which stories we read, what we listen to, what we watch, and what we read to provide that data to advertisers. And, as I learned last week during Mitch Joel’s presentation at re:think, we should all be having sex with data.
  2. Turn desktop users into moving targets. I still don’t love the Facebook iPhone and iPad apps. To this point, they haven’t put a lot of money into developing them. But they also are commercial free. If we expect the apps to work as well, if not better than, the desktop version, we can also expect to begin to see ads (or pay for the app to not have them). And, because they have so much data about us – where we are, what we’re doing, who we’re with – they’ll be able to target specific ads to our needs. Scary…and cool.
  3. Sell more impulse buys with Facebook funny money. Right now you can buy more fruit for your Farmville farm with Facebook credits, but we can expect this will expand to include pretty much anything we want to buy. That said, many big brands opened Facebook stores and then quickly shuttered them because no one was buying, but the article’s writers are predicting we’ll soon be buying music, shows, books, and gifts with the click of a Facebook like. A more powerful version of iTunes, if you will.
  4. Package insights from the data stream. Facebook will never sell your personal information, but with nearly a billion users around the globe, think about the insights they have regarding what we like, how long we watch videos, what TV programs are popular, and how long we stay on certain sites. If they package those insights into something more valuable than what they provide now, marketers will feel like they hit the jackpot.
  5. Stick to what they do well. We talk about this a lot here, particularly in the comments. But one of the things we see companies do wrong is trying to be all things to all people (Apple rumored to buy Twitter, Starbucks getting into beer and wine). Once you go public and have projections to meet, you start throwing things against the wall to see what will stick. Hopefully Facebook remembers what they do really well (not phones or search, for instance) and they stick with it.

I have to admit, watching all of this is really fascinating to me, both as a marketer and a business owner. How do you think their IPO will change the way you use Facebook?

About Gini Dietrich


Gini Dietrich is the founder and CEO of Arment Dietrich, a Chicago-based integrated marketing communications firm. She is the lead blogger here at Spin Sucks and is the founder of Spin Sucks Pro. She is the co-author of Marketing in the Round and co-host of Inside PR. Her second book, Spin Sucks, is due out in November 2013

48 comments
Andrea T.H.W.
Andrea T.H.W.

I go to FB once a month, sometimes less, so take my opinion for what it counts, but I'm very interested on ads. This means that beside being bothered by requests to join useless games I'll be bothered by ads seen by "friends"? Another great reason to use FB more. :)

 

About point n°5, while FB should stick to what they do best, which is?, the idea of throwing Google out of business putting together ads and searches inside FB I think it's too catching. Unless Google buys half of the shares of FaceBook asap. Which will probably happen.

 

And I love so much the idea that FB knows everything I do on FaceBook and on every site having a like button, oh yes I love it so much. At least given it's my online life they should pay me a copyright fee. Am I wrong? ;)

pevachon
pevachon

@ginidietrich you forgot luxury products businesses in Palo Alto making a killing

Justjeffpls
Justjeffpls

@ginidietrich Hi! I'm gonna lie my ass off if they ask 4 personal info.

nateriggs
nateriggs

On bullet 4, I completely agree.  All of that data is incredibly valuable to brands as insights and I feel like that may eventually be a product that they could sell.  Probably could sell it at a premium too simply based on the sample size.

 

5 is kind of a truth in business, no argument there -- except that we've never really seen a single business with a billion customers scattered all over the world, most of which spend an insane amount of time each evening staring at the product.  

 

It seems like Facebook has a platform and attention that would allow them to do a ton of stuff very well. Unlike other brands where consumers can simply decide to switch to a competitor or forgo buying the product at all, Facebook users are incredibly invested in terms of time, personal content and their real (and fake) friends.  

 

Not sure exactly what that means, but I know that we've probably never seen anything like this IPO before...

ginidietrich
ginidietrich moderator

 @nateriggs I agree we've never seen anything like this before. But we have seen companies go public, whose leaders swore nothing would change...and then it does. I'd really hate to see them try to go after a phone customer or get into search, for instance. I hope they stick with what they do really well.

Latest blog post: Good Content vs. Bad Content

bdorman264
bdorman264

It won't change the way I use it as I'm probably not a good customer anyway. Corporately, I'm not sure if it will change anything either, but I'm not driving the bus on that one so I'm just along for the ride...........like that's a shock, huh? 

 

$100 bil............he's getting into our range now........

Howie Goldfarb
Howie Goldfarb like.author.displayName 1 Like

I just blogged today that Yahoo and Google knows way way way more about us than Facebook (fact btw). And I just don't believe the fast Company views. I know I am a hater and skeptic but when I see how people use Facebook in real life and compare to their real life this stuff aint happening. Why would I go to facebook to buy something? Click from facebook to a brand site maybe but considering we see so little of what is posted in our streams this is hit or miss.

 

Ben Kunz yesterday blogged about how Social can't reach the masses. So while I am all for facebook as part of a marketing plan it will never drive a marketing plan. And in a few years we will remember facebook like we do driving to blockbuster to pick up a movie...something we used to do. Remember Netscape, Yahoo, Blockbuster, EBay, priceline, AOL, all were too big to fail at one time and were pronounced owners of the world.

 

As for number 4.....BUZZZZZ! Sheryl Sandberg said that is on the table and in discussion at a recent marketing conference she was at. Remember if Facebook really needs revenue and get desperate they will sell everything of yours they own including your first born to an Apple Factory.

bdorman264
bdorman264 like.author.displayName like.author.displayName 2 Like

 @HowieSPM Are you that up and comer @Danny Brown said to be on the look out for? I can see why, you are one smart dude.........can I like you on Facebook? Will you like me back? 

ginidietrich
ginidietrich moderator like.author.displayName like.author.displayName 2 Like

 @HowieSPM I think we look at data as an invasion of privacy, but the truth of the matter is, no one cares what Howie or Gini do on Facebook. They do care what we do, as part of a larger group. The things we do on Facebook (or any other social network) provides companies the ability to target one-to-one vs. one-to-many. If we learn to work with data, from that perspective, perhaps CMOs will last more than nine months.

Howie Goldfarb
Howie Goldfarb

 @ginidietrich I know facebook isn't the only data crunching company. It is the source of their data that is suspect.

 

Facebook knows I liked the Mets page and the Giants.

Mastercard knows I bought tickets for a game and some gear.

Time warner knows I am watching the games and all the sites I went too to cover the two teams.

Google knows I searched for blogs.

Twitter knows I tweeted twice because of bad calls during a 3 hr game.

 

 

Lots of data but the Facebook and twitter are the weakest of them.

 

NancyCawleyJean
NancyCawleyJean

@JustInTheSouth @ginidietrich There's always a catch, isn't there? Good morning!

TonyBennett
TonyBennett

Two part comment: 1) Is it considered cheating if I have sex with data? Should I just tell my wife that Mitch Joel said it's ok? 2) Number four will be a goldmine. Couple it with the influence metrics like Klout to find out who moves the most eyeballs and target them. And I'm already seeing number one in my newsfeed... Oh wait, no, that's just people sucking up to Mark Schaefer so he'll sign a copy of their book!

ginidietrich
ginidietrich moderator

 @SociallyGenius It's not cheating if it's with inanimate objects. For instance, I married my Westone headphones. Not cheating.

 

I'm not a fan of Klout...it's too easy to game the system. But it will be interesting to see how all of this data is packaged for advertisers.

ginidietrich
ginidietrich

@bdorman264 I'm back. The jokes may resume.

bdorman264
bdorman264

@ginidietrich Welcome back world traveler; Vi savnet deg. Other than travel time, hope you enjoyed your trip. #global

JustInTheSouth
JustInTheSouth

@ginidietrich Hey! Have a great Monday!

ginidietrich
ginidietrich

@JustInTheSouth SLeeeeeepy

JustInTheSouth
JustInTheSouth

@ginidietrich I think it just shows still how little people understand about what they are doing.

ginidietrich
ginidietrich

@adriandayton I have that secret too. It didn't work. Clearly didn't for you either. :)

ginidietrich
ginidietrich

@JustInTheSouth I've always wondered about QR codes used on billboards. I have the same reaction.

adriandayton
adriandayton

@ginidietrich I thought I had it under control, but then I woke up at 4am this morning, wide awake.

adriandayton
adriandayton

@ginidietrich my secret was staying up 16 hours to go to be at the normal time after my Amsterdam flight. When to bed at 8pm, slept 12 hours

ginidietrich
ginidietrich

@JustInTheSouth It's a good policy. Once you let her up, she never stays down.

ginidietrich
ginidietrich

@adriandayton Feel like I"m going to die. You? You had further to go than me.

ginidietrich
ginidietrich

@JustInTheSouth It's because you won't let her on the bed.

JustInTheSouth
JustInTheSouth

@ginidietrich Me too! Bella woke up twice last night... for no reason.

KenMueller
KenMueller like.author.displayName like.author.displayName like.author.displayName 3 Like

I'm really curious about #3. It seems that the Facebook credits thing might disappear, because it's a middleman. It's one added step. I was in a store the other day where they had a rack of gift cards, including Facebook cards for Farmville, etc. I asked the owner if people actually bought them. She said they used to. Last year. And that now she can't give them away. Why use Facebook credits when you can just pay for things directly, even if you do it through Facebook.  If they require you to use Facebook credits on the platform, I think that will kill the idea of shopping from Facebook. 

ginidietrich
ginidietrich moderator like.author.displayName 1 Like

 @KenMueller If what they're saying is true, it'll be less paying with Facebook credits and more like having your credit card hooked up to your iTunes account. So, let's say you want to watch Game of Thrones on your iPad. You'll click on it and 25 (or $2.50) credits will be deducted from you account. 

KenMueller
KenMueller

 @ginidietrich well, that makes a little more sense. 

Howie Goldfarb
Howie Goldfarb

 @KenMueller considering the long list of failures so far and how much less we all use facebook not sure I agree they are making good decisions Ken. In 2009 if they stuck to a comm platform vs marketing they could of charged us $3 a month and instantly been a $7.2b company if only 200m or the 400m users ponied up. Now they can't do that and they still haven't gotten to $7bil. Open Graph so far a big failure. Beacon dead. Places dead. Storefronts failed. Big brand pages fail. Facebook ads half as successful as non-facebook digital. They can't even get us to share more. Per person we share less than we had. Loyalty of users? Zero. We are stuck until we find something better or hate it enough to leave.

 

Who is this company?

ginidietrich
ginidietrich moderator

 @KenMueller I'm really curious more about what happens to the social network in the next few years. Do they go the way of MySpace and AOL? Or do they keep reinventing things to keep people on there?

MichaelBowers
MichaelBowers

Point five will be the key for Facebook. Other than the fact that your stock is now liquid I haven't heard a lot of positive things about going public from the management side. I once had a friend of mine that had gone through this a few times tell me that once you go public the analysts make your life a living hell with their focus on quarterly results. This is going to be especially true given the high profile of Facebook.

ginidietrich
ginidietrich moderator

 @MichaelBowers That's exactly what the article said - you now work for Wall Street. And, if your projections are off in the tiniest bit, they'll come after you. It can't be fun, especially when he's so set on not becoming evil like Google.

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