Comments on: Five Ways to Deal with Negative Online Comments

By: From SpinSucks – Five Ways to Deal with Negative Online Comments | jspoke

Sun, 21 Apr 2013 20:49:04 +0000

[...] http://spinsucks.com/social-media/five-ways-to-deal-with-negative-online-comments/ [...]

By: Best of 2012: How One Small Business Turned Lemons into Marketing Lemonade

Best of 2012: How One Small Business Turned Lemons into Marketing Lemonade — Mon, 24 Dec 2012 10:00:25 +0000

[...] businesses is inviting all of us to check out their Yelp account. We’ll go there looking for the bad review. We’ll want to see what this one guy had to say, and probably chuckle under our breath. And [...]

By: Don’t Make a Crisis Out of Opportunity by @flemingsean | Spin Sucks

Don’t Make a Crisis Out of Opportunity by @flemingsean | Spin Sucks — Tue, 13 Nov 2012 19:20:18 +0000

[...] you can say “who turned the lights off” they’ve turned to Twitter or fired up Facebook and – let’s get ready to grumble – taken your company’s good name in [...]

By: Comment protéger et améliorer votre réputation en ligne ? | Réflexions publiques

Mon, 22 Oct 2012 13:52:50 +0000

[...] Ne faites pas l’erreur de les supprimer ! Il est important qu’ils fassent l’objet d’une réponse constructive. C’est aussi un moyen pour vous de cerner vos défauts ou d’appréhender sous un angle [...]

By: Customer for Life

Customer for Life — Wed, 17 Oct 2012 10:02:46 +0000

[...] perform to my expectations, it could change my mind about you. And if I tell you about it, how you respond will leave a lasting impression on [...]

By: FlashPurchase

FlashPurchase — Tue, 17 Jul 2012 17:57:24 +0000

@ReviewCap Agree – it’s basically the same as one would deal with any negative PR online or offline. It’s stuff we learned in kindergarten.

By: reviewcap1

reviewcap1 — Tue, 17 Jul 2012 17:35:14 +0000

Customers that jump on yelp, google, or one of another hundred or so review sites, to write a bad review about a company. Customers need to understand that there is a pretty good chance that the business they are complaining about, probably won’t ever see the review. If they never see the review then they can’t address the problem. The bad review will drive other customers away and financially impact the business, but the business will remain in the dark as to what is going on. We don’t feel a business should have to lose 10% or even go under because the staff had an off day. Customers and business management need to communicate to effect change. http://reviewcap.com allows this to happen and will benefit all parties involved Customers, Future Customers and the Business. Consumers need to be bit more responsible about writing bad reviews, they have a tremendous impact on businesses today.
We just released an In-house review service that lets customer rate and review a business while they are still on site.
The service lets businesses collect input directly from customers and learn where improvements may need to be made. it also lets the business publish the written reviews, so that google can find them. It’s a pretty unique service and can be very beneficial to just about any business. http://reviewcap.com

By: How One Small Business Turned Lemons into Marketing Lemonade

How One Small Business Turned Lemons into Marketing Lemonade — Mon, 21 May 2012 10:00:52 +0000

By: Handling Negative Comments on Social Media | Get "Kerry'd" Away!

Handling Negative Comments on Social Media | Get "Kerry'd" Away! — Sat, 14 Apr 2012 20:21:59 +0000

[...] remember to keep your reply simple. “According to Gini Deitrich from Spin Sucks, ‘There are four words that work really well online. They are, ‘I’m sorry’ and [...]

By: 5 Tips to Dealing with Negative Facebook Comments « Social-Media.BlogNotions - Thoughts from Industry Experts

Mon, 27 Feb 2012 05:07:47 +0000

[...] This one is from the beautiful and brilliant Gini Deitrich over on Spin Sucks: [...]