Gini Dietrich

#FollowFriday: Adam Toporek

By: Gini Dietrich | October 12, 2012 | 
112

I was doing my due diligence on today’s #FollowFriday and was shocked to learn I’ve never recommended Adam Toporek.

What the heck is wrong with me?

Adam is an IRL (in real life) friend and social media friend and it’s rather shocking I’ve never introduced him to you.

For those of you who hang out in the comments here, you likely already know him. But, for the rest of you, you’re in for a treat!

I met Adam in Orlando at the PRSA International Conference, when Martin Waxman, Joe Thornley, and I (via Inside PR) hosted a cocktail reception on the opening night.

He and Bill Dorman made the trek over to meet me and attend the reception to meet other friends, such as Shonali Burke (she always steals the stage!), though I suspect Adam came along more to keep Bill in line than anything else. Bill was threatening to show up in Speedo, after all.

He also brought along his better half, but she’s an entire blog post on her own.

Then I got to see him again at Social Slam in Knoxville in April. I like this every six months thing, Adam. But that means we have to get together again this month!

On the business side of things, Adam runs an organization called IntenseFence Management Solutions. They work with entrepreneurs and franchisees on growth through better customer experiences.

He also is a franchise owner, a regional developer for not one, but two, national brands, and owner of Intersekt Media, a web design and development firm.

But he clearly needs more to do because he also writes Customers that Stick, a blog about – you guessed it! – customer service.

But, most importantly, he’s one of the good guys. He’s smart, he’s focused, he’s knows how to grow a business, and he’s one of the nicest people around.

It’ll be easy for you to stalk him because he’s all over the web providing really valuable and interesting information.

You can find him on YouTube, Facebook, Twitter, LinkedIn, and Google+. You also should subscribe to his blog. Because I said so.

About Gini Dietrich


Gini Dietrich is the founder and CEO of Arment Dietrich, an integrated marketing communications firm. She is the author of Spin Sucks, co-author of Marketing in the Round, and co-host of Inside PR. She also is the lead blogger at Spin Sucks and is the founder of Spin Sucks Pro.

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112 Comments on "#FollowFriday: Adam Toporek"

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KenMueller
3 years 11 months ago

What the heck IS wrong with you??? I LOVE Adam!

ginidietrich
3 years 11 months ago

@KenMueller Clearly I’ve been living in a fog.

KenMueller
3 years 11 months ago

@ginidietrich Clearly.

Adam | Customer Experience
3 years 11 months ago

@KenMueller You’ve been watching my back all week. First those troublemakers @Erin F. and @Soulati  — now this Dietrich person. You are the man Ken!

Erin F.
3 years 11 months ago

@Adam | Customer Experience  @KenMueller  @Soulati We have to give people digital hugs somehow. Jayme, Kaarina, and I do so by invading the comment section on people’s blogs.

DaveThackeray
3 years 11 months ago

Oh jeez, now I love Adam too. This is becoming some kind of adulation party and I don’t have enough love for many more people.
 
Bless you both, for all the right/wrong reasons.

ginidietrich
3 years 11 months ago

@DaveThackeray If you need to make room for only one of us in your life, you can choose me. Adam won’t mind.

DaveThackeray
3 years 11 months ago

@ginidietrich no rash decisions. Great investigation is underway, not dissimilar to the kind of deep dive you get when a moose is on the loose in a heavily conurbated area. Adam’s edged ahead a smidgeon because I like the featured area at the top of his swanky new(ish and definitely to me) site, customersthatstick.com.
 
Maybe if I ask a question that gets answered in one of your super fun videos it might go back to neck-and-neck. 😀

Adam | Customer Experience
3 years 11 months ago

@DaveThackeray  @ginidietrich Thanks Dave and don’t listen to Gini, if there is room for only one… wait, scratch that — I forgot I have to be nice to Gini today.

Soulati
Soulati
3 years 11 months ago

@ginidietrich love that boy…@adamtoporek!! Congrats, Adam!

adamtoporek
adamtoporek
3 years 11 months ago

@soulati Thanks so much Jayme! And the feeling is mutual!!! @ginidietrich

Soulati
Soulati
3 years 11 months ago

@adamtoporek I will get there to support you; just need to find a moment!

adamtoporek
adamtoporek
3 years 11 months ago

@soulati No worries… took me forever to see that you gave me a shout out on the same day!

rdopping
rdopping
3 years 11 months ago

Clearly Adam is one of those over-achievers I have heard so much about. Dude, you really are everywhere. Great to see your winning smile here for #FF. Cheers!

ginidietrich
3 years 11 months ago

@rdopping Cleary an over-acheiver. No wonder I like him so much! Does this mean he gets a joke now??

Adam | Customer Experience
3 years 11 months ago

@ginidietrich  @rdopping is there a support group or something?

rdopping
rdopping
3 years 11 months ago

@ginidietrich nope. not until we are friends on FB. Heading over there now.

Adam | Customer Experience
3 years 11 months ago

@rdopping I appreciate it Ralph, and it’s been great getting to know you these last few weeks.

rdopping
rdopping
3 years 11 months ago

@Adam | Customer Experience U2

ginidietrich
3 years 11 months ago

@rdopping  @Adam | Customer Experience Are the two of you friends on FB yet? Where is my joke??

Adam | Customer Experience
3 years 11 months ago

@ginidietrich  @rdopping We are now… Does Ralph send out jokes or something?

rdopping
rdopping
3 years 11 months ago

@ginidietrich @Adam | Customer Experience No joke for you and that’s no joke.

rdopping
rdopping
3 years 11 months ago

@Adam | Customer Experience @ginidietrich Patience Toporek patience.

lauraclick
3 years 11 months ago

Hooray for Adam! So glad I got to finally meet him at Social Slam. You’re totally right – nicest guy ever! 🙂

Adam | Customer Experience
3 years 11 months ago

@lauraclick My wife walked by earlier, saw “nicest guy ever” and spit her coffee all over me. You owe me a shirt Laura!  🙂
 
Of course, you know, the feeling is mutual.

belllindsay
belllindsay
3 years 11 months ago

@Adam | Customer Experience  @lauraclick I heart your wife.

Adam | Customer Experience
3 years 11 months ago

Aww shucks Gini, I am honored to join the Spin Suck #FF alumni association. Do I get a decoder ring? Is there a secret handshake?
 
Thanks so much for the kind words! You are a gem, and I am glad we can count ourselves as IRL friends.
 
I was just heading out when I saw this; I will be back to comment bomb this place properly!

KenMueller
3 years 11 months ago

@Adam | Customer Experience No decoder ring. But we have to take turns walking JB and raking the leaves in Gini’s yard.

Adam | Customer Experience
3 years 11 months ago

@KenMueller I am happy to walk the dog…

RebeccaTodd
3 years 11 months ago

@Adam | Customer Experience No handshake, but you will be required to dance at some point.

Adam | Customer Experience
3 years 11 months ago

@RebeccaTodd but I am not happy to dance…

RebeccaTodd
3 years 11 months ago

@Adam | Customer Experience @KenMueller …dance with the dog?

Adam | Customer Experience
3 years 11 months ago

@RebeccaTodd  @KenMueller I hear Jack Bauer does a mean fox trot.

KenMueller
3 years 11 months ago

@Adam | Customer Experience  @RebeccaTodd oh there will be dancing.

yvettepistorio
yvettepistorio
3 years 11 months ago

@Adam | Customer Experience We have a dance however we’ll need it on video… http://www.youtube.com/watch?v=g_D8T5XZ2A0

Adam | Customer Experience
3 years 11 months ago

@yvettepistorio love that video. Hmmn… me dancing on video. I would actually rather you all jumped me in street gang style. It would be less painful for everyone involved.

ginidietrich
3 years 11 months ago

@yvettepistorio  @Adam | Customer Experience LMAO!!

ginidietrich
3 years 11 months ago

@Adam | Customer Experience Don’t worry. howiegoldfarb will be here later to tell you what you win.

Erin F.
3 years 11 months ago

Congratulations on the Friday Follow, Adam!

Adam | Customer Experience
3 years 11 months ago

@Erin F. Thanks Erin! It was quite the surprise.

Erin F.
3 years 11 months ago

@Adam | Customer Experience Surprises like those are the best ones.

Hajra
3 years 11 months ago

I recently “met” Adam because we are in the same tribe (on triberr), I have been to his blog, but haven’t commented as yet, so he doesn’t know that I am secretly almost-stalking him! 
 
Ok, here goes – Hi Adam! Glad to have met you, will come by your blog soon!

ginidietrich
3 years 11 months ago

@Hajra  He knows now….bwahahahaah!

Adam | Customer Experience
3 years 11 months ago

@Hajra Glad to know you’ve been stalking. Beware, once you leave a comment Clicky owns you forever! Look forward to seeing you over at CTS!

RebeccaTodd
3 years 11 months ago

Happy Follow Friday, Adam!  I have been following your twitter for a while, thanks to the comments here at Spin Sucks.  But thank to this post I realized I have not been following your blog.  I have fixed this oversight and look forward to reading your thoughts.  Enjoy your day!

Adam | Customer Experience
3 years 11 months ago

@RebeccaTodd Thanks Rebecca! I’ve seen you around the school yard too. So glad to connect further! A great day to you as well.

belllindsay
belllindsay
3 years 11 months ago

I’ve been following Adam forever on Twitter. He’s a good head, as we Maritimers like to say. 😉 Let’s all get together for this 6 month anniversary meetup! Wouldn’t that be a blast!? Congrats Adam, and welcome to Follow Friday insanity! Keep your eyes peeled for Howie HouseMusic !! 🙂

RebeccaTodd
3 years 11 months ago

@belllindsay  Howie HouseMusic Yes to the meet up! I am already planning the Arment Dietrich xxxmas party, too.

Adam | Customer Experience
3 years 11 months ago

@belllindsay  Howie HouseMusic Thank you madame. And yes! I didn’t even realize it was six months — a reunion is due!

Lisa Gerber
3 years 11 months ago

@belllindsay   Oh good, a new expression! thanks, Lindsay, you’re a good head.

belllindsay
belllindsay
3 years 11 months ago

@Lisa Gerber HAHAHA!!

HowieG
3 years 11 months ago

@Lisa Gerber  @belllindsay @Adam | Customer Experience I love how people choose the one network I barely use to alert me to come here LOL Anyway I am still recovering from learning every country doesn’t have thanksgiving the same day the US does.

bdorman264
3 years 11 months ago
Threatened? If we wouldn’t have had inclement weather and had to move your gig inside, it was on, Speedo luv………   I don’t know who the wingman is, but Adam and I will show up for just about any social event. We also met up w/ @dino_dogan and @shonali on different occasions AND we like to shoot guns. We have been skeet shooting twice…..but that’s how we roll in the wild wild west w/ our gun racks and dogs in our pickup trucks in the F L A.   I was telling my son I was meeting Adam at this… Read more »
ginidietrich
3 years 11 months ago

@bdorman264  That’s one of my very favorite stories about how you met Adam!

Adam | Customer Experience
3 years 11 months ago

@bdorman264  @dino_dogan  @shonali Seriously Bill, you can’t even walk by my party without crashing. A little restraint please! In social, I am definitely the wingman. When the King of All Social enters the room, we all are just supporting cast.
 
Kidding aside, you are one of those examples of what social can be when the relationship deepens. A real friend, as you say, offline and on. You’re always there; I hope I return it as it deserves.

belllindsay
belllindsay
3 years 11 months ago

@bdorman264  @dino_dogan  @shonali Bill, I think you and @Adam | Customer Experience need to get a room! Sheeesh. 😉

bdorman264
3 years 11 months ago

@belllindsay  @dino_dogan  @shonali  @Adam | Customer Experience The mutual admiration society can get a little sickening at times, huh? Hey, I let him wear the social crown at times and then when we get to the big party he has to give it back…….:).

belllindsay
belllindsay
3 years 11 months ago

@bdorman264  @dino_dogan  @shonali  @Adam | Customer Experience HAHA! That made me laugh out loud (the image alone)!

Adam | Customer Experience
3 years 11 months ago

@bdorman264  @belllindsay  @dino_dogan  @shonali That dang crown never fits. He lets me wear it so he can post pictures to Facebook of me looking funny in it.

belllindsay
belllindsay
3 years 11 months ago

@Adam | Customer Experience  @bdorman264  @dino_dogan  @shonali At least it’s not a Speedo. With a crown.

Adam | Customer Experience
3 years 11 months ago

@belllindsay  @bdorman264  @dino_dogan  @shonali As long as it’s not on my credit card. You’ve obviously never seen Bill near a mini-bar.

bdorman264
3 years 11 months ago

@Adam | Customer Experience  @belllindsay  I’ve never been by one I didn’t like…………..just sayin’……….:)

HowieG
3 years 11 months ago

@bdorman264  @Adam | Customer Experience  @belllindsay I only had to pay Bill $1.00 and a happy meal for his lengthy ode. @ginidietrich told me Bill loves the little toys that come with them.

TonyBennett
3 years 11 months ago

Better late than never, I suppose… But what were you thinking featuring some oddball superhero guy before someone with so much street cred?
Alright, Adam, I’m gonna go stalk you now since I have permission. Don’t be scurred, I’m not the creepy stalker type!

ginidietrich
3 years 11 months ago

@TonyBennett Right? Clearly something is wrong with me!

Adam | Customer Experience
3 years 11 months ago

@ginidietrich  @TonyBennett Whew, tough not to swing at that pitch GIni. But since you were so nice to me today…

ginidietrich
3 years 11 months ago

@Adam | Customer Experience  You can come back tomorrow and take that swing.

Adam | Customer Experience
3 years 11 months ago

@TonyBennett Not the creepy stalker type — are you sure you’re hanging out on the right blog?
 
I’ve seen you leaping tall buildings and stuff Tony, but glad to meet you formally. Look forward to seeing you at CTS — hopefully, we can do a comic with you and my orange man.

magriebler
magriebler
3 years 11 months ago

A blog focused on the customer experience? Good news indeed. I’ll be visiting often. (A recent title spoke to my soul: “What Are Customer Complaints? They’re Gifts.”)
 
Gini’s #FF recommendations are gifts too. So nice to meet you.

Adam | Customer Experience
3 years 11 months ago

@magriebler Thank you — and pleasure to meet you as well.

HowieG
3 years 11 months ago

@Adam | Customer Experience  @magriebler I called the 800 number on the blog on Friday….still on hold!

Adam | Customer Experience
3 years 11 months ago

@HowieG  @magriebler We have caller ID Howie — like you’re ever getting through!

Shonali
3 years 11 months ago

How do I steal the stage?!! Though, what else would you expect from a former actress? ;P @Adam | Customer Experience and @bdorman264 are two very special people. That was a very special evening. And hear hear!!!

Adam | Customer Experience
3 years 11 months ago

@Shonali  @bdorman264 It was a great evening. And you’re always a star to us! Hope we can make November work when you’re in town.

Shonali
3 years 11 months ago

@Adam | Customer Experience Oh, that reminds me – I have to get back to you on that! @bdorman264

HowieG
3 years 11 months ago

@Shonali  @Adam | Customer Experience  @bdorman264  Adam I paid Shonali $8.25 to say that. She almost refused to include Bill. Obviously @jasonkonopinski was a push over.

Adam | Customer Experience
3 years 11 months ago

@HowieG  @Shonali  @bdorman264  @jasonkonopinski Shonali negotiates like that. She’s going to be Bill’s agent when he hits it big.

ginidietrich
3 years 11 months ago

@Shonali  Hello? Have you seen you?

Shonali
3 years 11 months ago

@ginidietrich Not since half of me disappeared. HAHAHAHAH!!!! 😉

ginidietrich
3 years 11 months ago

@Shonali Bwahahaahah!

belllindsay
belllindsay
3 years 11 months ago

@ginidietrich  @Shonali That’s what I was gonna say. Harumph. 😉

jasonkonopinski
3 years 11 months ago

@belllindsay  @ginidietrich Um, how does @Shonali steal the stage? With that magical voice. Duh. *swoon*

Shonali
3 years 11 months ago

@jasonkonopinski Don’t let my interns hear you say that. They’ll roll their eyes!  @belllindsay  @ginidietrich

thejoshuawilner
3 years 11 months ago

@jasonkonopinski  @belllindsay  @ginidietrich  If I had a voice like that I could go far….@Shonali

Adam | Customer Experience
3 years 11 months ago

Just for clarification, I should point out that Intersekt Media hasn’t been operational in years. Apparently, I need to go fix my LinkedIn page, which is surely full of cobwebs and tumbleweeds.

ginidietrich
3 years 11 months ago

@Adam | Customer Experience Ohhh. And your blog “about” page because I found it there and on the interwebz.

Adam | Customer Experience
3 years 11 months ago

@ginidietrich I feel like I’m about to get rapped on the knuckles with a ruler.

ginidietrich
3 years 11 months ago

@Adam | Customer Experience LOL!! It makes a better story…you have 16,000 businesses. Why not one more?

Adam | Customer Experience
3 years 11 months ago

@ginidietrich Never get in the way of a good story!
 
It feels like 16,000 some days. I’ve been divesting a bit this year, so I definitely need to update my About page.

HowieG
3 years 11 months ago

@Adam | Customer Experience  @ginidietrich Adam there will be a Spin Sucks Pro webinar by Gini on how to use the Google soon I’m pretty sure.

jasonkonopinski
3 years 11 months ago

Adam and I have been connected for a while, sharing each other’s content and doing a bit of commenting as well. Always good to see you shine the spotlight on great people, @ginidietrich .

Adam | Customer Experience
3 years 11 months ago

@jasonkonopinski  @ginidietrich Thanks Jason! Much appreciated. Glad to see some nice people actually hang out around here. 🙂

jasonkonopinski
3 years 11 months ago

@Adam | Customer Experience  @ginidietrich Nice people? Where? <ducks>

belllindsay
belllindsay
3 years 11 months ago

@jasonkonopinski  @Adam | Customer Experience  @ginidietrich Surely you’re not talking about Konopinski….!?

rdopping
rdopping
3 years 11 months ago

@belllindsay  @jasonkonopinski  @Adam | Customer Experience  @ginidietrich No. Me.

HowieG
3 years 11 months ago

@Adam | Customer Experience  @jasonkonopinski  @ginidietrich I paid Jason $2.50 and a can of Pork Slap beer to say that about you Adam.

Adam | Customer Experience
3 years 11 months ago

@HowieG  @jasonkonopinski  @ginidietrich You overpaid.

kateupdates
3 years 11 months ago

So you’re smart, busy AND nice? Perfect! I’m Kate and I’m looking forward to following you. I’m also intrigued about your “better half” too as I’m sure she’s amazing … Next Follow Friday, @ginidietrich ?
 
Have a fabulous day 🙂

Adam | Customer Experience
3 years 11 months ago

@kateupdates  @ginidietrich Kate, do you know how much Gini charged me for all three of those adjectives!
 
My better half isn’t even on Facebook; if she ended up on a Follow Friday, I’d be in the dog house for sure. Right next to Jack Bauer… er, I mean @KenMueller .
 
A great day to you as well!

KenMueller
3 years 11 months ago

@Adam | Customer Experience  @kateupdates  @ginidietrich  Believe me, I’m sure JB NEVER sees the doghouse. He is the king in that house. Poor Mr. D.

HowieG
3 years 11 months ago

@KenMueller  @Adam | Customer Experience  @kateupdates  @ginidietrich yes poor Mr D being bossed around by JB and Gini every day.

thejoshuawilner
3 years 11 months ago

Adam is one of the good guys and no I am not saying that because I saw the picture of him and Bill holding rifles. No, guns wouldn’t influence me at all. 😉

Adam | Customer Experience
3 years 11 months ago

@thejoshuawilner You’re just fearful of upsetting the King of All Social — as are we all. Appreciate it Josh!

HowieG
3 years 11 months ago

@Adam | Customer Experience  @thejoshuawilner I thought that was a Militia photo was it not?

Adam | Customer Experience
3 years 11 months ago

@HowieG  @thejoshuawilner It was an audition reel for the next Dukes of Hazzard movie.

barrettrossie
3 years 11 months ago

Nice blog, Adam! And nice to meet you. Hope you didn’t have a lot of other stuff planned for today!

Adam | Customer Experience
3 years 11 months ago

@barrettrossie Nice to connect with you as well. That was the irony — I think today was a Monday masquerading as a Friday.

Vidya Sury
3 years 11 months ago

Lovely to see you here @Adam | Customer Experience  and what a delightful post! Thanks! 😀

Adam | Customer Experience
3 years 11 months ago

@Vidya Sury Thank you Vidya! Hope you are having a great weekend!

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[…] what does that really mean? What if you are (or are not) the featured #FollowFriday? That and $3 will get you a Venti Redeye at Starbucks. Does this kind of recognition catapult you […]

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[…] year, when I was in Orlando for the big PRSA International Conference, Bill and Adam Toporek (and their better halves) came to the hotel to meet Shonali Burke, me, and I’m sure they made […]

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[…] Adam Toporek: You can find him on YouTube, Facebook, Twitter, LinkedIn, and Google+. You also should subscribe to his blog […]

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