Gini Dietrich

#FollowFriday: Adam Toporek

By: Gini Dietrich | October 12, 2012 | 
112

I was doing my due diligence on today’s #FollowFriday and was shocked to learn I’ve never recommended Adam Toporek.

What the heck is wrong with me?

Adam is an IRL (in real life) friend and social media friend and it’s rather shocking I’ve never introduced him to you.

For those of you who hang out in the comments here, you likely already know him. But, for the rest of you, you’re in for a treat!

I met Adam in Orlando at the PRSA International Conference, when Martin Waxman, Joe Thornley, and I (via Inside PR) hosted a cocktail reception on the opening night.

He and Bill Dorman made the trek over to meet me and attend the reception to meet other friends, such as Shonali Burke (she always steals the stage!), though I suspect Adam came along more to keep Bill in line than anything else. Bill was threatening to show up in Speedo, after all.

He also brought along his better half, but she’s an entire blog post on her own.

Then I got to see him again at Social Slam in Knoxville in April. I like this every six months thing, Adam. But that means we have to get together again this month!

On the business side of things, Adam runs an organization called IntenseFence Management Solutions. They work with entrepreneurs and franchisees on growth through better customer experiences.

He also is a franchise owner, a regional developer for not one, but two, national brands, and owner of Intersekt Media, a web design and development firm.

But he clearly needs more to do because he also writes Customers that Stick, a blog about – you guessed it! – customer service.

But, most importantly, he’s one of the good guys. He’s smart, he’s focused, he’s knows how to grow a business, and he’s one of the nicest people around.

It’ll be easy for you to stalk him because he’s all over the web providing really valuable and interesting information.

You can find him on YouTube, Facebook, Twitter, LinkedIn, and Google+. You also should subscribe to his blog. Because I said so.

About Gini Dietrich


Gini Dietrich is the founder and CEO of Arment Dietrich, an integrated marketing communications firm. She is the author of Spin Sucks, co-author of Marketing in the Round, and co-host of Inside PR. She also is the lead blogger at Spin Sucks and is the founder of Spin Sucks Pro.

  • What the heck IS wrong with you??? I LOVE Adam!

    • @KenMueller Clearly I’ve been living in a fog.

    • @KenMueller You’ve been watching my back all week. First those troublemakers @Erin F. and @Soulati  — now this Dietrich person. You are the man Ken!

      • @Adam | Customer Experience  @KenMueller  @Soulati We have to give people digital hugs somehow. Jayme, Kaarina, and I do so by invading the comment section on people’s blogs.

  • Oh jeez, now I love Adam too. This is becoming some kind of adulation party and I don’t have enough love for many more people.
     
    Bless you both, for all the right/wrong reasons.

    • @DaveThackeray If you need to make room for only one of us in your life, you can choose me. Adam won’t mind.

      • @ginidietrich no rash decisions. Great investigation is underway, not dissimilar to the kind of deep dive you get when a moose is on the loose in a heavily conurbated area. Adam’s edged ahead a smidgeon because I like the featured area at the top of his swanky new(ish and definitely to me) site, customersthatstick.com.
         
        Maybe if I ask a question that gets answered in one of your super fun videos it might go back to neck-and-neck. 😀

        • @DaveThackeray  @ginidietrich Thanks Dave and don’t listen to Gini, if there is room for only one… wait, scratch that — I forgot I have to be nice to Gini today.

  • Soulati

    @ginidietrich love that boy…@adamtoporek!! Congrats, Adam!

    • adamtoporek

      @soulati Thanks so much Jayme! And the feeling is mutual!!! @ginidietrich

      • Soulati

        @adamtoporek I will get there to support you; just need to find a moment!

        • adamtoporek

          @soulati No worries… took me forever to see that you gave me a shout out on the same day!

  • rdopping

    Clearly Adam is one of those over-achievers I have heard so much about. Dude, you really are everywhere. Great to see your winning smile here for #FF. Cheers!

    • @rdopping Cleary an over-acheiver. No wonder I like him so much! Does this mean he gets a joke now??

      • @ginidietrich  @rdopping is there a support group or something?

      • rdopping

        @ginidietrich nope. not until we are friends on FB. Heading over there now.

    • @rdopping I appreciate it Ralph, and it’s been great getting to know you these last few weeks.

      • rdopping

        @Adam | Customer Experience U2

        • @rdopping  @Adam | Customer Experience Are the two of you friends on FB yet? Where is my joke??

        • @ginidietrich  @rdopping We are now… Does Ralph send out jokes or something?

        • rdopping

          @ginidietrich @Adam | Customer Experience No joke for you and that’s no joke.

        • rdopping

          @Adam | Customer Experience @ginidietrich Patience Toporek patience.

  • Hooray for Adam! So glad I got to finally meet him at Social Slam. You’re totally right – nicest guy ever! 🙂

    • @lauraclick My wife walked by earlier, saw “nicest guy ever” and spit her coffee all over me. You owe me a shirt Laura!  🙂
       
      Of course, you know, the feeling is mutual.

      • belllindsay

        @Adam | Customer Experience  @lauraclick I heart your wife.

  • Aww shucks Gini, I am honored to join the Spin Suck #FF alumni association. Do I get a decoder ring? Is there a secret handshake?
     
    Thanks so much for the kind words! You are a gem, and I am glad we can count ourselves as IRL friends.
     
    I was just heading out when I saw this; I will be back to comment bomb this place properly!

    • @Adam | Customer Experience No decoder ring. But we have to take turns walking JB and raking the leaves in Gini’s yard.

    • @Adam | Customer Experience No handshake, but you will be required to dance at some point.

    • yvettepistorio

      @Adam | Customer Experience We have a dance however we’ll need it on video… http://www.youtube.com/watch?v=g_D8T5XZ2A0

      • @yvettepistorio love that video. Hmmn… me dancing on video. I would actually rather you all jumped me in street gang style. It would be less painful for everyone involved.

      • @yvettepistorio  @Adam | Customer Experience LMAO!!

    • @Adam | Customer Experience Don’t worry. howiegoldfarb will be here later to tell you what you win.

  • Congratulations on the Friday Follow, Adam!

  • I recently “met” Adam because we are in the same tribe (on triberr), I have been to his blog, but haven’t commented as yet, so he doesn’t know that I am secretly almost-stalking him! 
     
    Ok, here goes – Hi Adam! Glad to have met you, will come by your blog soon!

    • @Hajra  He knows now….bwahahahaah!

    • @Hajra Glad to know you’ve been stalking. Beware, once you leave a comment Clicky owns you forever! Look forward to seeing you over at CTS!

  • Happy Follow Friday, Adam!  I have been following your twitter for a while, thanks to the comments here at Spin Sucks.  But thank to this post I realized I have not been following your blog.  I have fixed this oversight and look forward to reading your thoughts.  Enjoy your day!

    • @RebeccaTodd Thanks Rebecca! I’ve seen you around the school yard too. So glad to connect further! A great day to you as well.

  • belllindsay

    I’ve been following Adam forever on Twitter. He’s a good head, as we Maritimers like to say. 😉 Let’s all get together for this 6 month anniversary meetup! Wouldn’t that be a blast!? Congrats Adam, and welcome to Follow Friday insanity! Keep your eyes peeled for Howie HouseMusic !! 🙂

    • @belllindsay  Howie HouseMusic Yes to the meet up! I am already planning the Arment Dietrich xxxmas party, too.

    • @belllindsay  Howie HouseMusic Thank you madame. And yes! I didn’t even realize it was six months — a reunion is due!

    • @belllindsay   Oh good, a new expression! thanks, Lindsay, you’re a good head.

      • belllindsay

        @Lisa Gerber HAHAHA!!

      • @Lisa Gerber  @belllindsay @Adam | Customer Experience I love how people choose the one network I barely use to alert me to come here LOL Anyway I am still recovering from learning every country doesn’t have thanksgiving the same day the US does.

  • Threatened? If we wouldn’t have had inclement weather and had to move your gig inside, it was on, Speedo luv………
     
    I don’t know who the wingman is, but Adam and I will show up for just about any social event. We also met up w/ @dino_dogan and @shonali on different occasions AND we like to shoot guns. We have been skeet shooting twice…..but that’s how we roll in the wild wild west w/ our gun racks and dogs in our pickup trucks in the F L A.
     
    I was telling my son I was meeting Adam at this skeet shoot and he wanted to know where I met him; I replied ‘the internet’…………….doh…………………but it was true……….:).
     
    Adam has become a very good friend online and off; you made a great choice because he deserves all the social love he can get. 
     
    Thanks for sharing.

    • @bdorman264  That’s one of my very favorite stories about how you met Adam!

    • @bdorman264  @dino_dogan  @shonali Seriously Bill, you can’t even walk by my party without crashing. A little restraint please! In social, I am definitely the wingman. When the King of All Social enters the room, we all are just supporting cast.
       
      Kidding aside, you are one of those examples of what social can be when the relationship deepens. A real friend, as you say, offline and on. You’re always there; I hope I return it as it deserves.

    • belllindsay

      @bdorman264  @dino_dogan  @shonali Bill, I think you and @Adam | Customer Experience need to get a room! Sheeesh. 😉

      • @belllindsay  @dino_dogan  @shonali  @Adam | Customer Experience The mutual admiration society can get a little sickening at times, huh? Hey, I let him wear the social crown at times and then when we get to the big party he has to give it back…….:).

        • belllindsay

          @bdorman264  @dino_dogan  @shonali  @Adam | Customer Experience HAHA! That made me laugh out loud (the image alone)!

        • @bdorman264  @belllindsay  @dino_dogan  @shonali That dang crown never fits. He lets me wear it so he can post pictures to Facebook of me looking funny in it.

        • belllindsay

          @Adam | Customer Experience  @bdorman264  @dino_dogan  @shonali At least it’s not a Speedo. With a crown.

      • @belllindsay  @bdorman264  @dino_dogan  @shonali As long as it’s not on my credit card. You’ve obviously never seen Bill near a mini-bar.

        • @Adam | Customer Experience  @belllindsay  I’ve never been by one I didn’t like…………..just sayin’……….:)

        • @bdorman264  @Adam | Customer Experience  @belllindsay I only had to pay Bill $1.00 and a happy meal for his lengthy ode. @ginidietrich told me Bill loves the little toys that come with them.

  • Better late than never, I suppose… But what were you thinking featuring some oddball superhero guy before someone with so much street cred?
    Alright, Adam, I’m gonna go stalk you now since I have permission. Don’t be scurred, I’m not the creepy stalker type!

    • @TonyBennett Right? Clearly something is wrong with me!

      • @ginidietrich  @TonyBennett Whew, tough not to swing at that pitch GIni. But since you were so nice to me today…

        • @Adam | Customer Experience  You can come back tomorrow and take that swing.

    • @TonyBennett Not the creepy stalker type — are you sure you’re hanging out on the right blog?
       
      I’ve seen you leaping tall buildings and stuff Tony, but glad to meet you formally. Look forward to seeing you at CTS — hopefully, we can do a comic with you and my orange man.

  • magriebler

    A blog focused on the customer experience? Good news indeed. I’ll be visiting often. (A recent title spoke to my soul: “What Are Customer Complaints? They’re Gifts.”)
     
    Gini’s #FF recommendations are gifts too. So nice to meet you.

    • @magriebler Thank you — and pleasure to meet you as well.

      • @Adam | Customer Experience  @magriebler I called the 800 number on the blog on Friday….still on hold!

  • How do I steal the stage?!! Though, what else would you expect from a former actress? ;P @Adam | Customer Experience and @bdorman264 are two very special people. That was a very special evening. And hear hear!!!

    • @Shonali  @bdorman264 It was a great evening. And you’re always a star to us! Hope we can make November work when you’re in town.

      • @Adam | Customer Experience Oh, that reminds me – I have to get back to you on that! @bdorman264

        • @Shonali  @Adam | Customer Experience  @bdorman264  Adam I paid Shonali $8.25 to say that. She almost refused to include Bill. Obviously @jasonkonopinski was a push over.

        • @HowieG  @Shonali  @bdorman264  @jasonkonopinski Shonali negotiates like that. She’s going to be Bill’s agent when he hits it big.

    • @Shonali  Hello? Have you seen you?

      • @ginidietrich Not since half of me disappeared. HAHAHAHAH!!!! 😉

      • belllindsay

        @ginidietrich  @Shonali That’s what I was gonna say. Harumph. 😉

        • @belllindsay  @ginidietrich Um, how does @Shonali steal the stage? With that magical voice. Duh. *swoon*

        • @jasonkonopinski Don’t let my interns hear you say that. They’ll roll their eyes!  @belllindsay  @ginidietrich

        • @jasonkonopinski  @belllindsay  @ginidietrich  If I had a voice like that I could go far….@Shonali

  • Just for clarification, I should point out that Intersekt Media hasn’t been operational in years. Apparently, I need to go fix my LinkedIn page, which is surely full of cobwebs and tumbleweeds.

    • @Adam | Customer Experience Ohhh. And your blog “about” page because I found it there and on the interwebz.

      • @ginidietrich I feel like I’m about to get rapped on the knuckles with a ruler.

        • @Adam | Customer Experience LOL!! It makes a better story…you have 16,000 businesses. Why not one more?

        • @ginidietrich Never get in the way of a good story!
           
          It feels like 16,000 some days. I’ve been divesting a bit this year, so I definitely need to update my About page.

        • @Adam | Customer Experience  @ginidietrich Adam there will be a Spin Sucks Pro webinar by Gini on how to use the Google soon I’m pretty sure.

  • Adam and I have been connected for a while, sharing each other’s content and doing a bit of commenting as well. Always good to see you shine the spotlight on great people, @ginidietrich .

    • @jasonkonopinski  @ginidietrich Thanks Jason! Much appreciated. Glad to see some nice people actually hang out around here. 🙂

      • @Adam | Customer Experience  @ginidietrich Nice people? Where? <ducks>

        • belllindsay

          @jasonkonopinski  @Adam | Customer Experience  @ginidietrich Surely you’re not talking about Konopinski….!?

        • rdopping

          @belllindsay  @jasonkonopinski  @Adam | Customer Experience  @ginidietrich No. Me.

      • @Adam | Customer Experience  @jasonkonopinski  @ginidietrich I paid Jason $2.50 and a can of Pork Slap beer to say that about you Adam.

  • So you’re smart, busy AND nice? Perfect! I’m Kate and I’m looking forward to following you. I’m also intrigued about your “better half” too as I’m sure she’s amazing … Next Follow Friday, @ginidietrich ?
     
    Have a fabulous day 🙂

    • @kateupdates  @ginidietrich Kate, do you know how much Gini charged me for all three of those adjectives!
       
      My better half isn’t even on Facebook; if she ended up on a Follow Friday, I’d be in the dog house for sure. Right next to Jack Bauer… er, I mean @KenMueller .
       
      A great day to you as well!

      • @Adam | Customer Experience  @kateupdates  @ginidietrich  Believe me, I’m sure JB NEVER sees the doghouse. He is the king in that house. Poor Mr. D.

        • @KenMueller  @Adam | Customer Experience  @kateupdates  @ginidietrich yes poor Mr D being bossed around by JB and Gini every day.

  • Adam is one of the good guys and no I am not saying that because I saw the picture of him and Bill holding rifles. No, guns wouldn’t influence me at all. 😉

    • @thejoshuawilner You’re just fearful of upsetting the King of All Social — as are we all. Appreciate it Josh!

      • @Adam | Customer Experience  @thejoshuawilner I thought that was a Militia photo was it not?

  • Nice blog, Adam! And nice to meet you. Hope you didn’t have a lot of other stuff planned for today!

    • @barrettrossie Nice to connect with you as well. That was the irony — I think today was a Monday masquerading as a Friday.

  • Lovely to see you here @Adam | Customer Experience  and what a delightful post! Thanks! 😀

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