Comments on: Make Sharing Easy. Your Happy Customers Will Thank You.

By: Don’t Make a Crisis Out of Opportunity by @flemingsean | Spin Sucks

Don’t Make a Crisis Out of Opportunity by @flemingsean | Spin Sucks — Tue, 13 Nov 2012 18:00:40 +0000

[...] social media has done anything it has been to break down the barriers between customers and the businesses from which they [...]

By: 15 Truths About Great Customer Service…(Not Involving Steak)

15 Truths About Great Customer Service…(Not Involving Steak) — Wed, 24 Aug 2011 11:05:51 +0000

[...] Make Sharing Easy. Your Happy Customers Will Thank You. (spinsucks.com) [...]

By: Small Business Tip Tuesday: Finding Social Content While Saving Time

Small Business Tip Tuesday: Finding Social Content While Saving Time — Tue, 14 Jun 2011 11:03:09 +0000

[...] Make Sharing Easy. Your Happy Customers Will Thank You. (spinsucks.com) [...]

By: samtaracollier

samtaracollier — Thu, 09 Jun 2011 04:07:25 +0000

@DannyBrown That’s a great perspective Danny! I never thought about it that way. I’ve raved about them enough here but honestly that is what I’d imagine them doing. Their attention to detail was second to none. It was so good that I kept telling the servers how amazing they were – I guess that means I get poor customer service a lot?

By: WarrenWhitlock

WarrenWhitlock — Thu, 09 Jun 2011 02:51:10 +0000

yes, there are still people like this. Usually helps to try Foursquare or Yelp, but Facebook good too. The bullet points here ought to be share with all of these people.

By: DannyBrown

DannyBrown — Thu, 09 Jun 2011 02:49:22 +0000

I’m a big fan of silent social media. A company might not be physically active, but they are physically monitoring, taking notes, and planning.

It may be that these guys are working out their best placement, depending on where the biggest traction is, and planning for that. That approach can bring a lot of success, because it’s strategic as opposed to, “Yeah, let’s do this!”.

Mind you, they may just be behind the times, too…

By: Sean McGinnis

Sean McGinnis — Thu, 09 Jun 2011 02:10:05 +0000

@balemar Seems to me that we are in substantial agreement here. I agree that overall social is good…very good. I just haven’t swallowed the kool aid that it is a necessity for every business. or that for those businesses that it IS a good fit for, that it is a necessity that every department or every employee adopt is as standard operating procedure.

As discussed in another thread today, my default answer is almost always “it depends” – in this case it depends on the business and the objectives of that business. In most cases SM will be a great fit, but it is decidedly NOT for everyone (IMHO).

By: balemar

balemar — Thu, 09 Jun 2011 01:49:39 +0000

@Sean McGinnis You bring up a good point. They might not need social media right now. Social media might not be a good fit for everyone. But, I do believe that marketing is a good fit for everyone. They might not need those reviews today, but maybe they’ll need it tomorrow. If social media isn’t a good fit, maybe they need to discover what is a good fit and go after it (which they might already be doing). In the end, you have to be where your potential clients are. For a lot of companies, that is social media.

By: balemar

balemar — Thu, 09 Jun 2011 01:43:59 +0000

@ginidietrich If you don’t know what they’re saying about you, how can you fix it? Rule #1 should be “Find out what they are saying.”

By: Marketing Links: June 9 | Shopping Center Weekly

Marketing Links: June 9 | Shopping Center Weekly — Wed, 08 Jun 2011 21:59:00 +0000

[...] Make Sharing Easy. Your Happy Customers Will Thank You: If you have no presence on the social web, how will your customers show their appreciation? (Spin Sucks) [...]