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Gini Dietrich

Responding (Or Not) to Blog Comments

By: Gini Dietrich | June 19, 2012 | 
275

Earlier this year, I traveled to Norway to share a stage with Mitch Joel, Valeria Maltoni, Chris Brogan, and Maggie Fox.

During our stay there, we ended up having a conversation about blog comments and replying to them. In fact, it’s a conversation Mitch and I have nearly every time we talk.

You see, he writes to write. It’s like a disease for him. He has to get the words out of his head and onto the computer screen. He figures he’s had his say by doing that and the comments are for everyone else to have their say.

Valeria, who is one of the smartest people I know, rarely gets any comments, but her blog is one of the go-tos for nearly everyone in marketing. It’s one of a handful of blogs I have come into my email (instead of my RSS feed) so I don’t miss it every day.

And, of course, Chris gets a gazillion comments and he replies to nearly every one of them.

Is it Scientific?

So we have three camps:

  1. The blog is widely read, but no one comments (Valeria);
  2. The blogger has his or her say and leaves the comments open for everyone to debate, argue, or agree with one another, but the blogger rarely responds (Mitch); and
  3. The blogger replies to every comment left on his or her blog post (Chris and me).

I wanted to see if any of the camps leads to a scientific analysis of how well a blog does and I did it solely based on the AdAge listing.

According to the seven scores they use to compile the listing:

  • Chris is #4
  • Mitch is #31
  • Valeria is #52
  • Spin Sucks is #69

So that doesn’t really tell us anything, at least not from a numbers and science perspective, about which way is the right way.

To Reply or Not

It really just depends. If you’re like Mitch and you write for yourself, building community and replying to blog comments isn’t as important. But, if you’re like me, building community, debating ideas, and listening to other people’s perspectives is as equally important as putting the thought onto the computer screen.

Take, for instance, the conversation we had a couple of weeks ago about Warren Buffet buying 63 local newspapers because they’re cashflow positive.

Of course, I wrote that blog post from my perspective. I live in a big city where we have two daily newspapers and the local news is really national news. But many of the comments were from readers in smaller communities and they see huge value in their local paper and their local news.

This is not something I’d considered before I wrote the blog post. We all write from our own perspectives and listening to, debating, and really opening your mind to new and different thoughts is how you grow.

I’m not, by any means, saying those bloggers who don’t respond don’t grow by reading the comments on their blogs. I’m simply saying I learn more by actually having the debate with some of you, in the written word.

So Where Does that Leave Us?

Your blog is your home. You can do with it what you like. Sure, I have some days that I’m traveling or swamped with meetings and I can’t check on the blog throughout the day. Those are the days I find one or two readers is asking as host (without my asking) and baiting people into conversation.

I love that.

But I also love the days where I can check in multiple times and do my own baiting. And, trust me, sometimes I debate people just to see if they’ll come back for more (they don’t always).

But it’s entirely up to you, your blog’s vision, and what you’re trying to achieve. Going into 2014, I’ll be blogging, and commenting for a very specific reason (cough, writing another book, cough) and you’ll discover I’m starting conversations around things I want to use later.

It will be almost more important for me to hear your perspectives, for that purpose, than for me to get my ideas in front of you. Of course, that will be the conversation starter, but it won’t stop there.

None of the three camps is right or wrong. You figure out why you are blogging (or want to blog) and you do it in a way that works for you. Find a blogger who does it that way you do, someone you respect and admire, and emulate them. Don’t do it because of their AdAge ranking or their popularity score.

Do what works for you.

About Gini Dietrich


Gini Dietrich is the founder and CEO of Arment Dietrich, a Chicago-based integrated marketing communications firm. She is the lead blogger here at Spin Sucks and is the founder of Spin Sucks Pro. She is the co-author of Marketing in the Round and co-host of Inside PR. Her second book, Spin Sucks, is due out in November 2013

265 comments
Tony Escobar
Tony Escobar

I'd add that responding to comments tells readers the author is listening. That fact alone will surely encourage more (and better) conversations. But you're right, there is no right or wrong. There's only what works for you. Good stuff :)

ginidietrich
ginidietrich moderator like.author.displayName 1 Like

 @TonyEscobar I've been thinking more about this. I wonder if some feel like they're journalists in that they don't necessarily want to comment? I know most reporters write their stories and move on. It's definitely an interesting debate.

Allison Leahy
Allison Leahy

 @ginidietrich  @TonyEscobar Definitely agree with this point. I know a few writers who resist getting sucked into debates because--unless there's a factual error--they prefer to let the original post stand on its own. I go both ways as I love to get to know and show my appreciation for reader-contributors. 

AbsoNarcissism
AbsoNarcissism

If my lil' ol' blog got 162 retweets, I'm not sure I would even know where to go with that. I'd be too busy grinning ear to ear! :)

ginidietrich
ginidietrich moderator like.author.displayName 1 Like

 @AbsoNarcissism Ha! It certainly didn't happen overnight. When I started blogging, not even my mom read it!

msrasberryinc
msrasberryinc

I respond to all comments on my blogs- positive or negative. I feel it's the least I can do to acknowledge someone who's taken the time to not only read my post but to also comment. Granted, I don't get hundreds (or even dozens) of comments per post. If that were the case I might reevaluate. At the very least I think someone who is putting their writing out for public consumption should attempt to care about feedback, even if you can't respond to every single comment. It's like the folks on Twitter who promote but never engage - what's the point?

ginidietrich
ginidietrich moderator

 @msrasberryinc You know, that's a good point about promoting on Twitter, but not engaging. I'm adding that point to my defense for responding list!

TonyBennett
TonyBennett

Cough, as a reader, I appreciate and frequent bloggers who engage with their audience, cough. I guess I didn't really need to cough there. Also, sounds like I'm missing out on Valeria's blog.. cough, I'll go visit it, cough.

3HatsComm
3HatsComm like.author.displayName 1 Like

Like everyone else, Your Mileage May Vary.

 

-- Why are you blogging? Is it business or pleasure, to grow a community, to make yourself king of the Lecture Circuit or sell a few books? YMMV.

-- What are you writing? Is it all thought leadership? Is it lead generation and inbound marketing? SEO and links and lists? Are you writing for comments, a little debate or controversy? YMMV. 

-- Who is really reading? Who is commenting? Lurkers lurk. Maybe you're going after the business owners and communications managers, but it's just 'us' SM and PR types doing all the commenting and tweeting? MMV. 

-- Is a blog a passion - or obligation? MMV. If you're selling a grapefruit and pistachio diet, you gotta be seen eating that, losing weight with it right? It's why so many agency blogs are unread, uncommented IMO - they're just going through the motions.

 

Not naming names but it doesn't escape my notice when I leave what I think is a smart comment that somewhat disagrees/debates doesn't get a reply, but ones that build on the original post get something in reply. It also doesn't escape my notice when bloggers hype, preach, rant about twee notions of engagement, listening, of participating and community (audience being different, h/t @JayBaer ) and then they don't walk that talk. YMMV.

 

Many of the people you've listed - I sometimes read what they post, I respect what they have to share. If I find what they share valuable, that's up to me if I want to take the time to comment. Clearly I'm in love with the sound of my own typing, can't help myself. ;-)

 

As for my blog I don't have the luxury of 100 comments per post, so it's very easy for me to say that I'll reply to comments. If I put something out there for the world to see, it's b/c I want it to do something (see the list above) and b/c I'm interested in seeing if anyone else either feels the same or totally hates it - and can help me learn something new. Fact is: if someone honors my blog w/ their eyeballs, a link back or gives me the time and consideration of a smart comment, least I can do is reply. FWIW.

kstaxman
kstaxman like.author.displayName 1 Like

 @3HatsComm Great take on an important part of social media... We aren't all here for the same reasons! And you rightly point out that there is no "absolute" right way to do social. Hats off for a great reply!

3HatsComm
3HatsComm

 @kstaxman There are certainly some wrong ways and ways that are right - for me, for my business and my life. And things change; we try something and over time, learn that we're actually better off doing something a little different. Thx.

ginidietrich
ginidietrich moderator like.author.displayName 1 Like

 @3HatsComm  You're in love with the sound of your own typing. LOL!

 

You and I are in the same camp. I certainly see the other camps and don't think they're doing it wrong, either. It's just that my blogging (and yours too) goal is different. 

jennwhinnem
jennwhinnem like.author.displayName like.author.displayName like.author.displayName 3 Like

I find it hard to buy the whole "I write for myself" thing when that writing is appearing on a public blog. If you just "need to get it out" why do you need to do it in a public forum? Clearly there's something more at work.

Ari Herzog
Ari Herzog

 @jennwhinnem Perhaps for the same reason you felt compelled to write a comment and not leave it in your head?

jennwhinnem
jennwhinnem

 @Ari HerzogNo, when Gini blogs, it's a conversation. So I was participating in a conversation. Not depositing a comment on her lawn.

Ari Herzog
Ari Herzog

 @jennwhinnem Understood but I reacted to your comment about Mitch. If his blog is his lawn, he is compelled to blog to the same degree you're compelled to comment to Gini, no?

RebeccaTodd
RebeccaTodd like.author.displayName 1 Like

 @jennwhinnem Love this! The things I write truly for myself are never shown to anyone. I think some people would be more accurate saying "I write to express myself" or "I write to process new thoughts", but semantically saying "I write for myself" but needing to publish it publicly doesn't quite fit for me, either. 

RebeccaTodd
RebeccaTodd

 @jennwhinnem @ginidietrich Contextual example- Struggling to formulate a polite reply to a customer, have deleted no less than 5 tweets and 7 email drafts which I truly wrote for myself to work out my frustration and cool my jets (literally- Popsicle time!).  I am fresh and ready to give them the respectful answer they deserve, now that I have regained my focus as to the true audience for this missive. 

RebeccaTodd
RebeccaTodd like.author.displayName 1 Like

 @ginidietrich  @jennwhinnem It's kind of funny- this is a customer I really like. I always try to remind myself of this old teaching quote- "If I teach and you don't learn, what can I do differently?" Sometimes I believe I have explained myself thoroughly and clearly, but if my audience does not understand my message, I need to look at how I can re-approach my content, rather than just repeating it LOUDER. 

ginidietrich
ginidietrich moderator like.author.displayName 1 Like

 @RebeccaTodd  @jennwhinnem I have to do that. Sometimes I have to shut the computer down and walk away. It's always easier after you cool your jets. But remind me never to get on your bad side!

ginidietrich
ginidietrich moderator like.author.displayName 1 Like

 @jennwhinnem I don't think that's necessarily true. @Maggie Leifer McGary has a FT job so she isn't blogging for work, for leads, or to build a personal brand in order to find a new job. She's not speaking or writing books. She writes because she enjoys it. So I'd guess it's a little less important for her to build community than for someone like me who uses blogging for all of those reasons.

Marcus_Sheridan
Marcus_Sheridan like.author.displayName like.author.displayName like.author.displayName 3 Like

Wonderful and thoughtful post G', as always, and you know this is something I've thought about like 1,435,677 time to this point.

 

Here's the bottom line for me: Comments are great, conversation is healthy, and words from others can certainly inspire....Not withstanding, you (or me, or anyone else) should never feel guilty if business and life simply don't allow for responses.

 

And readers should respect that.

Ari Herzog
Ari Herzog

 @Marcus_Sheridan As a business person, how do you react to other businesses with their own blogs who choose to not respond to comments on other blogs about them? For instance, if an external blog wrote about swimming pools and mentioned your business, why would you not respond?

ginidietrich
ginidietrich moderator like.author.displayName 1 Like

 @Marcus_Sheridan Just like the conversation we had about getting beat up because I can't comment like I used to. Everyone is busy. Everyone has different priorities. What works for me doesn't work for you doesn't work for someone else.

rdopping
rdopping like.author.displayName like.author.displayName 2 Like

 @ginidietrich   Juicy content for sure. There is no way I have time to read 202 comments. Guess that's your job. I dunno, it seems like if I put something out there then if someone actually takes time out of their busy life to leave a comment that I should respect that and acknowledge it.

 

Also, I blog to learn and comments are where you gain some perspective on what you wrote and the repartee is where the cool stuff happens. That's where I would love to be and is what I am aiming for in my blogging.

ginidietrich
ginidietrich moderator like.author.displayName like.author.displayName 2 Like

 @rdopping That's my feeling on it, too. I learn a ton from the comments here...different perspectives, different walks of life. And I also get to know the readers better, which I love. Except you. You're kinda weird.

dillon_smart
dillon_smart

Just Thought I Would Comment, Head to www.wereadyourmind.com for the latest in blogging and tech news, no just that there is my some what personal blog too.

Andrea T.H.W.
Andrea T.H.W.

First thing to consider, for those having an offline life, is time and answering to comments if there are many is really time consuming especially if someone is also logged in on FB. But many times I think it's a matter of respect for readers who take the time to leave a comment and not just to enflate the blogger Ego.

 

Probably stating the comments policy is the best way to go so readers don't get upset by writing a comment and waiting ages for a reply, imho. :)

 

As you rightly say also it depends from circumstances and personal tastes or styles.

ginidietrich
ginidietrich moderator

 @Andrea T.H.W. I think a policy about comments is a really good idea! That way people know what to expect (assuming they read the policy). 

wabbitoid
wabbitoid

Comments are what make us better.  My humble li'l blog is absolutely nothing more than the things I simply have to get out of my head if I'm going to have a chance at doing something considered "productive" in a world that has no use for what's on my mind.  And I get a fair number of comments on it, too, which is great.  But through the discussion these diversions of mine become more clear, crystalline thoughts that sometimes add up to something far more than they were when I had to clear them out.  

It's always best to talk these things through and be social about it.  So why not respond and be a part of a discussion?  I've been blessed with a community that rarely gives me "great post!" or other BS comments and they rarely stray far off the topic at hand, so why shouldn't I be a part of the discussion?  

Good comments make us better - as writers, as philosophers, as humans.

ginidietrich
ginidietrich moderator

 @wabbitoid That's my feeling on it, too. But bloggers like Mitch and Valeria fully bake their ideas before they write them. I don't. It sounds like you don't. I guess my point is there isn't a right or wrong way to do it. Just different ways. I lean on the side that you do.

ginidietrich
ginidietrich

@CraigMcBreen The crazies are out in full force today!

CraigMcBreen
CraigMcBreen

@ginidietrich Indeed. They have taken over ;)

ikepigott
ikepigott

@ginidietrich What is this "blog" of which you speak?

ginidietrich
ginidietrich

@ikepigott It's this kind of trendy thing that is going to fade away into the sunset soon

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