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Sep 21
2011
Lisa Gerber

Social Capital and Turning Tables

Today’s post is written by Lisa Gerber.

Roles are reversing and tables are turning so fast my head is spinning. Just watch your LinkedIn updates and you’ll understand what I mean. Someone to whom you paid little attention all of a sudden has a job with a company that is a prospective client. That kid you bullied in high school now works where you just interviewed for a job.

Journalists have been migrating to public relations, and PR pros have become editors and publishers. So what does that mean for a former journalist turned PR pro, who is pitching a PR pro turned editor who used to pitch that very journalist? Are you dizzy yet?

I had a recent interaction similar to the scenario above. A former journalist turned PR pro was pitching us on behalf of their client. They wanted to do a big promotion on Spin Sucks, but there were a number of problems. And they all violated Pitching 101, which made me scratch my head a little. Wasn’t this PR pro sitting on the other side of the table not too long ago?

  • Understand the blog and the audience: The idea just didn’t fit with our readership so we scaled it back considerably.
  • Flexibility went out the door: The deadline changed, and that didn’t work for the client. We have deadlines, and we expect you to stick to them. On the other hand, we might bump your deadline earlier or later if PR news happens; it’s a double standard, I know. But I deal with the same issue when the tables were turned. It’s the nature of the publishing business. It’s your option to be flexible or not, if you want the coverage.
  • We are also understaffed: Just like you were in your newsroom, we are inundated with email both relevant and irrelevant, and requests to partner on major promotions, and creative ideas to give their clients exposure. It might be a good idea, but it turns out this blog is not our only job. We are also running a business and servicing clients. Our time is very limited to execute your elaborate plans to benefit your client; no matter how brilliant your idea.

It was a minor incident, that required simple communication and it was done. But I write about it because it made me stop and think. The issue isn’t about bad pitching; it’s about a poor understanding of the concept of social capital; giving vs taking. We all want something from everyone, but the takers are looking at the wrong metrics. They are looking within and seeking personal gain. It botches up the approach.

We don’t just answer to our employer and our clients now. We answer to each and every person in our networks who might become a potential employer or client tomorrow.

The givers understand this. They build social capital because they love making connections and sharing their knowledge. As an example, we make a big deal at Spin Sucks to have guest bloggers that not only contribute and add value to the conversation, but who want to be here, and are passionate to share their knowledge; not simply to get their spotlight and their backlink.

There is a noticeable difference between the givers and the takers.

I’m suggesting we stop thinking in terms of who can advance our greater good today, and know that the tables will turn; everyone brings value.

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rachaelseda 295 pts

It brings me back to a point I think @Dannybrown made perfectly in a recent post. Think before you speak. Which goes for writing as well. What would you say to someone in person to try and get them to work with you? Would you read that "pitch" or not? Sure conversational tone and written pieces definitely have their differences but what I'm referring to is more the points your making and your approach.

I wouldn't walk up to someone I didn't know anything about and give them a sales pitch on why they should help me with my business..that makes no sense. So while we're all busy I think it's worth taking the time to think before you speak or in this case press send on that email.

Great points Lisa!

Lisa Gerber 908 pts

rachaelsedaDannyBrown right. would you say, "we are thrilled to have so and so join our team. she brings true synergy to our skill sets as we seek to build our integrated capabilities." would you say that? LOL, I crack myself up.

aptharsiabenin 6 pts

Nice share. Its worth reading. Also with the opinions of those people commented here.

Thanks a lot.

Anthony_Rodriguez 100 pts

I'm one of those journalist turned PR pros. I think it's entirely possible that the reasons converted journalists sometimes make the same pitching mistakes that they so very much were annoyed by is the pressure of internal deadlines. Clients and upper management want what they want when they want it and that can lead to PR pros making mistakes.

I had an instance just yesterday where my boss wanted me to pitch a news conference that had a big impact on the consumers we serve but all I could do was be vague and non-committal about the actual substance of the news conference. Because of this, I know I definitely missed out on reaching some consumers since I really couldn't properly prepare the pitch to give reporters the incentive to hear the news reported at the conference.

But at the same time, I've got to use the resources I have to get the job done. I guess what I am really trying to say is when you're in that other role you begin to understand the difficulties/annoyances each other have to get our respective jobs done.

Lisa Gerber 908 pts

Anthony_Rodriguez That's exactly it, Anthony. We all get placed in the position you were yesterday. Sometimes we can overcome it by managing upwards, and sometimes we can't. The point is, it's pretty interesting when the tables turn, and they often do. no matter what role we're in.

3HatsComm 805 pts

Walk a mile.. or if you're ginidietrich maybe ride a bike for 10. It's about being on the other side of the table, the role of the client when you're usually a vendor; it's being the pitchee blogger when usually, you're the one writing the pitches. If we let ourselves pigeon hole others (and I'm just as guilty as anyone) by their value, Klout and so-called influence, all WIIFM.. we only limit ourselves. Agree the tables can and WILL turn and I do what I can to be flexible, adapt when they do, share what value I can. FWIW.

Lisa Gerber 908 pts

3HatsCommginidietrich WIFM????

3HatsComm 805 pts

Lisa Gerberginidietrich "What's in it for me?" My bad.. gotta watch the acronym abuse.

WordsDoneWrite 127 pts

Great point about everyone in our networks being a potential client or employer. The world gets smaller as the opportunities can become larger!

As for guest bloggers, I hear you. You can tell when someone does something self-serving online versus openly and candidly sharing. It's quite evident.

And in this world of everyday Joe's being content producers, you're so right. Everyone, and anyone, can bring value.

Lisa Gerber 908 pts

WordsDoneWrite one story I left out of the blog post, because it just didn't flow was about a woman I knew, who had become, how shall I say, too big for her britches in her position, and was, let's see, unbelievably disrespectful and rude to me. We didn't work for the same company, but we had to interact professionally. Well, one day she lost her job, and she walked into my office asking if I was hiring. I wasn't, and I was kind to her, but I was internally, astonished at her huevos!! :) This happened to be before social networking, but now that's even further amplified. Every single person in our network has untold value.

kamkansas 24 pts

Lisa, this is such a good post! As a former journalist turned PR/marketing person, I know that we all need to be sensitive to the deadlines, time and needs of others or we won't get very far in relationships, networking or partnerships. Everyone really does provide value, and everyone should be treated as valuable. What's fascinating about social media is how much it can teach you about giving to others and providing value. It's taught me a lot about that, and I hope I never stop learning about it!

Lisa Gerber 908 pts

kamkansas It really makes a difference when we approach things from a "how can I help" attitude, rather than a "what's in it for me." Thanks, Kathy, for the comment!

ginidietrich 5382 pts moderator

You know how much this drives me crazy, especially when it comes to blogger relations. I really believe you can't pitch a blogger effectively until you've sat in their shoes. But it's really bothersome when someone has sat in the shoes of a journalist and is now pitching in a way that would have annoyed the crap out of him/her. Grrrrr!

KenMueller 1773 pts

ginidietrich People of earth: You know Gini means business when she starts using shoe references. When it comes to shoes, she knows what she's talking about. Listen to her!

ginidietrich 5382 pts moderator

KenMueller I totally know what I'm talking about when I talk about shoes!

Lisa Gerber 908 pts

ginidietrich how quickly they forget. and I'm worried about the cat in the fishbowl. I should have picked a different image.

ginidietrich 5382 pts moderator

Lisa Gerber I'm really worried about the cat, too. I mean, I don't like cats, but I don't think they can swim.

KenMueller 1773 pts

Gini and I were just having a conversation on Skype that, well...People are stupid. A lot of them anyway. I like your thinking here, Lisa. Thanks

Lisa Gerber 908 pts

KenMueller Gini and I have an expression, "people."

done.

KenMueller 1773 pts

Lisa Gerber just remember. Fukodome is people too.

Lisa Gerber 908 pts

KenMueller we might have to change our expression to that one. That's even better.

ginidietrich 5382 pts moderator

Lisa GerberKenMueller Fukudome.

Frank_Strong 77 pts

There's a lot to think about here Lisa, but if I picked one thought it would be that a good guest post ought to be beneficial for all parties - the writer, the publisher and most importantly, the audience.

Lisa Gerber 908 pts

Frank_Strong Absolutely, Frank. Everyone should get something out of it, but everyone also should be focused on helping everyone out, rather than, "what's in it for me?" and have the confidence that they'll get their return. And it's not just about guest blogging. It's about EVERYTHING. :)

Conversation from Twitter

lisagerber
lisagerber

John_Trader1 thanks for the RT. :)

lisagerber
lisagerber

vivalaney Thanks for the share, and RFP whisperer? LOL!! that is. awesome.

vivalaney
vivalaney

lisagerber You're welcome! It takes a special kind of person (read: crazy) to do what I do. Screaming not acceptable so whispering it is ;)

ginidietrich
ginidietrich

skypulsemedia Coffee tables. For sure.

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