In customer service, there are several ways you can approach a situation and come out the hero. Adam Toporek explores five tactics to improve your relations... Read More

A few months ago, Gini Dietrich told the story of Dan, the Starbucks barista who engaged in a long-distance conversation with her through coffee cups. Gini’s husband picked up the coffee, and one day he ordered her a larger size than usual. Dan the Barista noticed, and wrote a short note on Gini’s coffee cup. So began a many month exchange of notes via coffee cups. [&hellip... Read More