I’ve been watching, with great interest, how Carnival Cruise Lines has handled themselves during the past few weeks surrounding a crisis of tantamount proportions.
You may recall their sister company, Costa Concordia, is the ship that wrecked off the shores of Italy, killing 32 people and injuring more than 30.
Beyond the human tragedy, the company has found itself in a social media crisis, brought on by – you guessed it – themselves. (more…)