Let’s talk about a good response to a customer service, turned social media, crisis, shall we?

During the holidays, a video of a FedEx delivery man threw a computer monitor over a gate and onto the lawn of the customer’s lawn.

The scary thing is it’s actually in a computer monitor box, not a FedEx box, so he knew it was fragile. He didn’t try to open the gate or ring the bell. He just threw it over the gate. And it broke.

The person who lives in that house must have the same “neighborly” issues we have because he has a security camera on the front gate. And the “delivery” was captured on video. (more…)