I have a great story to tell you.
It’s one of fantastic customer service from a brand we all know and love: Starbucks.
Most of you know I had a craaaaazy summer. I was on the road for 25 weeks straight. To say I was exhausted is putting it mildly.
When I’m home, Mr. D comes into my office and announces, “I’m going to go hunt for coffee,” as if we’re living in the wilderness and he’s hunting for the family’s daily meal.
I always get a tall, nonfat latte. But one particular morning in June, after a few weeks of crazy travel, I asked him to upsize me to a grande.
When he returned, there was a note on my cup:
