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Customer Service.

By Lindsay Bell-Wheeler

I’m not a good traveler. Trust me, Gini Dietrich will back me on that statement.

I get nervous weeks before a trip, and fret about things like “what if my glasses break” or “will I say something stupid at customs and get thrown in the clink?”

One thing I never fret about however, is my mode of travel.

Living in downtown Toronto, I always fly Porter Airlines.

Catering to the business traveler, Porter is a boutique airline that flies out of city center Toronto, literally a 15 minute walk from the financial district and tourist areas.

The airline prides itself on its white glove service and amenities, harkening back to the good old days of air travel when the customer was treated like gold.

Flying Porter is truly exceptional. Until it isn’t. (more…)