Oops! This should be the 36th edition, but I screwed up last week.

With a flight delayed six hours and no WiFi in the airport (it was not fun) last Saturday, I got home and went straight to bed…and forgot all about you!

So this is the 35th edition of The Three Things, the weekly update of three links, podcasts, videos, or books you can’t miss from Michael Schechter (Honora, A Better Mess), Howie Goldfarb (Blue Star Strategic Marketing), and me!

For those of you new to this series, The Three Things arrives in your inbox on Sunday mornings (unless you don’t suscribe, but that can easily be fixed if you hurry over and enter your email address or add to your RSS feed) so you have some extra time to spend perusing the obscure content we’ve curated for you (and one another) before your week begins and deadlines, meetings, and work takes over.

This week we have thoughts on empowerment, the NSA (renamed No Such Agency), and great customer service. (more…)