Last week Jeannie Walters and I were discussing Brian Solis’s new book The End of Business As Usual.
Because she is a customer experience expert, she was especially interested in what Brian had to say about the connected customer and where business is going because of it.
When I mentioned I was writing a review of the book, she asked if she could join in.
And, because the Pinterest debate between Paul Sutton and I worked so well, we thought we’d do a combined book review.
Jeannie reviews it from the customer experience angle and I review it from the leadership angle. (more…)