Have you ever had to fix a bad press situation? Did the search engines get a hold of some inaccurate or bad news about your firm and your CEO wants it fixed as soon as humanly possible? Similar to the old adage, “focus on the positive,” properly timed online press releases can save the day! There is so much positive to focus on – you just have to find it and write those amazing stories!
Using online PR in this way can overcome negative press in a powerful way. Regain control of your brand’s narrative, build credibility, and showcase a positive image. Leveraging SEO and strategic article placements, businesses can push down negative content in search results, highlight their strengths, and restore consumer trust.
This guide will walk you through a step-by-step approach to using online PR effectively, focusing on content placement, SEO, and proactive reputation management.
1. Assess the Situation and Identify Core Issues
Before launching into action, it’s crucial to understand the specific nature and scope of the negative press. Ask these key questions:
- What’s the source of the bad press? (A single article, a blog post, customer reviews, etc.)
- Is it a temporary setback, a complaint that can be resolved, or a larger issue?
- What impact is this negative coverage having on your brand in terms of sales, customer perception, or trust?
Once you’ve identified the source and scale of the problem, you can tailor your strategy to address it directly and regain control over your online narrative.
2. Develop a Targeted Content Strategy
Content creation is at the heart of online PR. To shift focus away from negative content, craft high-quality, valuable content that addresses customer interests, industry trends, and company updates. Here are a few content types to consider:
- Thought Leadership Articles: These position your company as an expert in the industry, focusing on topics that highlight your knowledge and values.
- Positive Customer Stories and Testimonials: Showcase satisfied customers or case studies that demonstrate your product or service’s positive impact.
- Educational Blog Posts: Share articles that inform your audience, creating a sense of value and trust.
- Company News and Achievements: If your company has won awards, hired a new CEO, participated in community events, or launched new products, publish press releases that highlight these achievements.
Key Tip: Aim for a blend of content that resonates with a broad audience and content that targets keywords related to the negative press. This will help reduce the visibility of unfavorable content by increasing your new content’s ranking potential.
3. SEO-Optimized Content Placement
Strategic placement of your content on authoritative sites and blogs can effectively drown out bad press on search engine results. Use SEO techniques to boost the ranking of your new, positive content. Of course, target the major search engines first. Especially because new press releases posted to your site can take 30-90 days to show up on the major search engines.
How do you optimize your content for the search engines? Glad you asked.
Conduct Keyword Research – it’s free! Use Google’s keyword tool or see Wordstream’s tool. There are many ways to do keyword research, just make sure you do it! Identify keywords associated with the negative content, as well as high-impact industry keywords. Use these strategically within your content to increase relevance.
Now get writing! Write a web page, a blog post, and some short-form articles for LinkedIn. Post your article on Reddit and other similar outlets. These pieces can be around the same general topic, just written for different delivery platforms.
Be sure to optimize your content with effective headings, meta descriptions, alt text, and internal/external linking.
Some additional placement ideas are below:
- Guest Posting: Collaborate with reputable industry blogs or news websites to publish guest posts. By associating with credible sources, you can enhance your brand’s authority while increasing the reach of your content.
- Target High-DA (Domain Authority) Sites: Higher domain authority sites rank better and will help push down negative content more effectively. Prioritize publishing on websites with DA above 50 for maximum impact. Think Yelp, The Onion, SlideShare, Dailymotion, and sites relevant to the topic and your industry.
4. Use Social Media to Amplify Positive Messages
Social media can also help broaden the reach of your new content and shape the public’s perception of your brand in real time. Implement these strategies to amplify positive messages:
Break your article into four posts and include a call to action to visit your website to learn more. Place these posts on social media outlets where your demographic frequents. LinkedIn, (professional audience) Facebook (Boomers), Instagram (Millennials), Threads, and Reddit should all be considered.
If you feel you have leveraged organic posting all you can, boost your new content through social media ads to reach a wider audience. These platforms supply free documentation on how to place ads, so be sure to reference that for the best experience.
Once your content is out there, remember to engage with your audience! Respond to customer comments, questions, and feedback openly and professionally. Showing that you’re active and communicative enhances trust and mitigates negative perceptions. Supply links for further investigation and fun quotes, videos, and images.
Influencers
If you really want to get the word out organically, think influencers! Influencers are writers and online content creators who love to share content out for cash, a link, or a free product. You must post that you rewarded them in some way if you do. Be sure to collaborate with influencers who align with your brand values. They can help share your content and foster positive associations, which can be particularly effective in reaching niche audiences.
5. Use PR Distribution Services for Broader Reach
Consider using a PR distribution service like PRWeb, Business Wire, or GlobeNewswire. These services distribute press releases to various reputable sites, improving your chances of appearing in Google News and other news aggregators. Follow these best practices when creating PR releases:
- Focus on a Newsworthy Angle: Make your story engaging, focusing on updates, events, or milestones.
- Include SEO Keywords: Use relevant keywords but avoid keyword stuffing. Naturally incorporate SEO keywords in the headline and throughout the release.
- Include Links to Key Pages: Link to your website, blog, and social media pages to drive traffic and boost your online presence.
6. Address Bad Press Proactively
Don’t ignore negative comments on forums or social media when dealing with bad press. Addressing them calmly and professionally shows that you value feedback and are willing to address any issues.
- Set Up Alerts: Use Google Alerts or social media monitoring tools to receive notifications whenever your brand is mentioned. This allows you to respond quickly to any new developments.
- Acknowledge and Apologize (If Applicable): If the issue raised is valid, acknowledge the problem and offer a brief, genuine apology. This can de-escalate the situation and show that you take concerns seriously.
- Redirect the Conversation: When possible, offer to continue the conversation privately to resolve the issue. This shows you’re dedicated to finding solutions while keeping the discussion away from public scrutiny.
7. Implement Reputation Management Tools
Reputation management tools like Brand24, Mention, and Reputation.com provide insights into online conversations about your brand, allowing you to respond in real-time. These tools can help track the performance of your PR efforts and identify emerging issues.
Monitor Progress and Adjust Your Strategy
Online PR is a dynamic process. Monitor your progress regularly to see how effectively your content is pushing down negative press and adjusting public perception. Use tools like Google Analytics, SEMrush, or Moz to track:
- Keyword Rankings: Observe where your positive articles rank compared to the negative content. Adjust content or SEO tactics if needed.
- Engagement Metrics: Track the performance of your blog posts, social media posts, and press releases. Higher engagement indicates that your audience is resonating with your message.
- Sentiment Analysis: Look at the general tone of mentions and reviews to see if sentiment is shifting in a positive direction. Sentiment analysis tools like Sprout Social can help.
Overcoming Bad Press
Overcoming bad press through online PR requires a combination of strategic content creation, SEO, and proactive engagement. By placing high-quality, positive articles on reputable sites, optimizing your content for search engines, and leveraging social media and reputation management tools, you can effectively shift the focus away from negative content and rebuild trust with your audience.
Remember, the key to a successful PR strategy is consistency—keep creating valuable, engaging content, and in time, your positive message will outweigh any negative perceptions.
