Gini Dietrich

Managing Negative Online Comments

By: Gini Dietrich | October 13, 2011 | 
126

It’s Facebook question of the week time (clap, clap, clap!).

A few housekeeping things first.

If you’re going to PRSA this weekend/next week, leave me a comment so I can say hi!

And, Inside PR (Martin Waxman, Joe Thornley, and I) are hosting a TweetUp on Monday night. If you RSVP online, the first drink is on us!

We’re also going to be doing lots of interviews for the podcast. Achieve your 15 minutes of fame AND a free drink. On us. Well, the free drink is on us for sure.

And now…the question.

Barry Silver asks:

I’ve been tracking the Triberr hashtag and find a number of people that repeatedly express their dissatisfaction there. So, in more general terms, what’s with the idea of running down various social media sites in arenas for the devotees of said site? Do people go on #prchat and bash PR or on #blogchat and bash bloggers? Any insights?

My answer to Barry’s question is in the video below (if you can’t view it in your Reader, click here and it’ll magically appear).

What do you think?

About Gini Dietrich


Gini Dietrich is the founder and CEO of Arment Dietrich, an integrated marketing communications firm. She is the author of Spin Sucks, co-author of Marketing in the Round, and co-host of Inside PR. She also is the lead blogger at Spin Sucks and is the founder of Spin Sucks Pro.

  • I like the bangs! On a more pertinent note, I’m on your interview list, right? Ahem… :p

    I think, that oftentimes people will use a hashtag to get more attention. They know that people focusing on that topic are looking at that hashtag regularly, so it’s a way to share a question with a larger community than might otherwise see it, bring more people into the fold, as it were, and so on. That’s why I often tag posts that I share (like I did this one of yours, through our Tribe) with pertinent hashtags. It helps extend the reach. In terms of bashing, I’d say the best thing to do is to respond to the tweet, even if it’s negative… just like we would with any other negative comment. How far you take that response is up to you, but at least it shows that you’re listening and care about what your community is saying and/or thinking.

  • ginidietrich

    @Shonali What? You’re going to PRSA? Who knew?? 🙂

    Great point about people using hashtags to widen the reach. I hadn’t even considered that when Barry asked the question.

  • I agree with you that, sadly, it’s (some) human(s) nature to be antagonists. That being said, whether it’s bashing via a hashtag, or just plain ‘ole brand bashing, I think this is just another example of why it’s sooo important to have a strong online presence. You can evaluate if (a) it’s worth responding (or is it just a troll), (b) what they’re bashing (do you need to take a look at your product or service and make some changes?), (c) populate the interweb 🙂 with great things about what your hashtag or brand is doing.

    p.s. What type of wine are you drinking? Yummmmm. (Is 9:20a too early to be thinking about wine? Mayhaps.)

  • glenn_ferrell

    Have fun in Orlando ! Thought about you on the plane-ride back from Virginia last night. I was reading “Relic” and, as a rampaging brain-eating beast was munching it’s way through a panicked cocktail party crowd, the PR Director was upstairs reassuring the Museum directors that anything could be fixed with the right PR 🙂

  • I blame Howie Goldfarb…

    Human nature is definitely a part of it, and you will always have people that want to moan for moaning’s sake (moaners gonna moan).

    But I think it can also come down to how some communities or events, etc, are run. There’s a certain person on #blogchat, for example, that does nothing but share links to their own posts, whether they’re relevant or not. For me, while I can see it may not be easy due to numbers and popularity of various chats, the moderator should check the users that are dropping a lot of links and see if they offer value, or if they’re devaluing the chat by being too self-promotional.

    A site’s popularity is only as good as the owners or managers of the site makes it – make it unfriendly, and you’ll get people moaning about it.

  • I have no idea what a negative comment is. As Mashable knows I am always very constructive in my written communication correspondences.

    The bigger the media site the more negative comments will be prevalent. and the haters are going to hate. I think it really comes down to tactfulness. You can be blunt, aggressive if you have the facts on your side. But you shouldn’t curse or threaten or step beyond what is adult discussion level. I am just as guilty of my passion flaring over the sense of justice like I did to poor thesaleslion ‘s story about Penelope Trunk in a post. So I get it when my tact or sarcasm go a bit above and beyond the call of duty…but I never instigate! 8)

    Also I think there needs to be a point where if someone is only negative why do they keep coming back? I do not go to Mashable almost ever unless someone links on the Twitter and I click on it. I don’t read the blogs of the people I feel are more fluff than substance regarding marketing, advertising and social media. I would rather not waste my energy doing this.

    @Shonali showed me the Mashable commenting guidelines and basically it said (please comment your glowing agreements to our articles. If you disagree please send a private email to the editor and do not leave a comment)

  • @DannyBrown I know *exactly* who you’re talking about. 😉

  • @DannyBrown I know *exactly* who you’re talking about. 😉

  • @DannyBrown I know *exactly* who you’re talking about. 😉

  • AbbieF

    Leaving a comment so you will say hi! I won’t be staying for the tweetup, can I still get that drink?

    Travel safe, see you soon.

  • ginidietrich

    @AbbieF Happy Birthday my dear friend!

  • ginidietrich

    @Katie Gutwein It’s never too early! It’s a yummy zin – Klinker Brick. One of my favorite with dinner wines.

    You know, that’s a really good point about knowing how to respond if you already have a strong online presence. I think those of us who spend time online don’t take it as hard as those who don’t.

  • ginidietrich

    @Katie Gutwein It’s never too early! It’s a yummy zin – Klinker Brick. One of my favorite with dinner wines.

    You know, that’s a really good point about knowing how to respond if you already have a strong online presence. I think those of us who spend time online don’t take it as hard as those who don’t.

  • @jasonkonopinski You know it’s bad when it’s immediately clear. 😉

  • @HowieSPMthesaleslion@Shonali Mashable sucks balls. Some decent writers that keep it semi-interesting (read – rarely). But, fair play to them for making mundane successful. 😉

  • @DannyBrown I blame Howie too; what are we blaming him for this time? @HowieSPM

  • Yes, I will be there and you will be able to recognize me as the one slipping through the hedges as an intruder and of course with the bright blue speedo I will be wearing.

    Because I’m crashing the party I don’t think it would be appropriate to interview me for anything. It’s almost like sitting in Wrigley for an afternoon game and the boss sees you catching a foul ball on TV when you called in sick…………just sayin’…………..

    Oh wait, what was the question? I had to make sure I talked about me first. I don’t have to handle negative comments; mine is a nice blog. And what else is cool, since it’s my blog I can edit the comments so I always go back and add lines like ‘oh Bill, you are so great’ or ‘Bill, I can’t believe how incredible this post is’…………….now that’s money in the bank…………

  • Yes, I will be there and you will be able to recognize me as the one slipping through the hedges as an intruder and of course with the bright blue speedo I will be wearing.

    Because I’m crashing the party I don’t think it would be appropriate to interview me for anything. It’s almost like sitting in Wrigley for an afternoon game and the boss sees you catching a foul ball on TV when you called in sick…………just sayin’…………..

    Oh wait, what was the question? I had to make sure I talked about me first. I don’t have to handle negative comments; mine is a nice blog. And what else is cool, since it’s my blog I can edit the comments so I always go back and add lines like ‘oh Bill, you are so great’ or ‘Bill, I can’t believe how incredible this post is’…………….now that’s money in the bank…………

  • CharPennyAnn

    Love the bangs! Like Abbie, I too stopped in just to say hi.

  • CharPennyAnn

    Love the bangs! Like Abbie, I too stopped in just to say hi.

  • CharPennyAnn

    Love the bangs! Like Abbie, I too stopped in just to say hi.

  • @ginidietrich@Shonali I agree with Shonali…the best thing to do is respond even if it’s negative. And like Shonali said, it shows you care and are listening. And I also think it makes them feel good/important. I know when I tweet a negative experience I have to a brand and they respond to me, it makes me feel really good that they “heard” me.On a side note, I like your bangs too…they take a little getting used to but they look good on ya girl!! Have fun at PRSA…wish I could be there to meet you in person 🙂

  • marashorr

    Hi Gini! I’ll be at the TweetUp…but sadly, not the rest of the conference. One of the benefits of being Orlando-based, I suppose!

  • @bdorman264@HowieSPM For starters, the trade deficit in District 9.

  • @HowieSPMthesaleslion@Shonali Howie, As the person that posed the question, I can tell you that passionately disagreeing with a bloggers opinion (especially when using facts and pointing to the argument, not the person) isn’t a negative comment. On the @Triberr tag, there has been an ongoing conversation that Triberr is essentially a spam agent. Some people repeatedly went back to the tag to decry the spamminess of Triberr. All I could think is Why do you return to a place to complain that you don’t like said place? (Actually, that’s a much more family friendly and much nicer version of what I thought). In terms of a negative blog comment, I would think calling the blogger a lightweight is negative. Pointing out that a minute factoid was wrong when the factoid really wasn’t the point of the post is negative. I’ve seen your comments. You throw it pretty good and you make your case. Sarcastic, yes. Pointlessly negative, no.

  • @HowieSPMthesaleslion@Shonali Howie, As the person that posed the question, I can tell you that passionately disagreeing with a bloggers opinion (especially when using facts and pointing to the argument, not the person) isn’t a negative comment. On the @Triberr tag, there has been an ongoing conversation that Triberr is essentially a spam agent. Some people repeatedly went back to the tag to decry the spamminess of Triberr. All I could think is Why do you return to a place to complain that you don’t like said place? (Actually, that’s a much more family friendly and much nicer version of what I thought). In terms of a negative blog comment, I would think calling the blogger a lightweight is negative. Pointing out that a minute factoid was wrong when the factoid really wasn’t the point of the post is negative. I’ve seen your comments. You throw it pretty good and you make your case. Sarcastic, yes. Pointlessly negative, no.

  • ginidietrich

    @Cision Is anyone from Cision going to be at PRSA?

  • ginidietrich

    @glenn_ferrell HAHAHAHAAH! What a great story that is so representative of our industry. Jeez Louise.

  • G,

    Thanks for using the q. Loving the comments. Yes it’s human nature but…I don’t have a but. I just don’t get the point of going back to a site just to bash a site. If you don’t like the food at a restaurant why would anyone go there just to let everyone know how much they don’t like the food at that place. Topic is at least consistent with the local weather today. Enjoy Orlando. BTW, I would absolutely kill to have to figure out bangs. 🙂

  • ginidietrich

    @DannyBrown@jasonkonopinski Well now I want to go to the next chat so I can figure out who it is.

  • ginidietrich

    @DannyBrown@bdorman264@HowieSPM And the lack of sunlight in District 9.

  • ginidietrich

    @DannyBrown@bdorman264@HowieSPM And the lack of sunlight in District 9.

  • ginidietrich

    @barryrsilver I don’t get it, either. But some people just love to be antagonistic to do so. You and I just wouldn’t go back to the restaurant.

    Do you want some of my hair? I have plenty of it.

  • ginidietrich

    @barryrsilver I don’t get it, either. But some people just love to be antagonistic to do so. You and I just wouldn’t go back to the restaurant.

    Do you want some of my hair? I have plenty of it.

  • ginidietrich

    @marashorr As long as you’re at the TweetUp, I don’t really care about the rest of the conference. 🙂 Looking forward to seeing you!

  • ginidietrich

    @marashorr As long as you’re at the TweetUp, I don’t really care about the rest of the conference. 🙂 Looking forward to seeing you!

  • ginidietrich

    @CharPennyAnn Ah thanks, Char!

  • ginidietrich

    @CharPennyAnn Ah thanks, Char!

  • ginidietrich

    @bdorman264 I already knew you were going to be there in your speedo. It was my idea, remember?

    “It’s almost like sitting in Wrigley for an afternoon game and the boss sees you catching a foul ball on TV when you called in sick.” LOL!!

  • @ginidietrich@DannyBrown You’ll have no problem picking out the offender. Trust me.

    I still adore Twitter for both personal and professional communication – but the cracks are beginning to show.

  • @ginidietrich@DannyBrown@bdorman264@HowieSPM Bloody Prawns.

  • Indeed, it’s human nature to want to bash and run down people in order to gain a sense of superiority over them. Everyone wants to feel secure and comfortable in themselves, but some people believe that the best way to do this is to knock some people down instead.

    I personally believe that you get what you give, so my advice to those that bash others is this:

    Beware

    🙂

  • Some people like to complain and some people like to stir it up. I admit to sometimes being guilty of stirring it up, like my mentioning that you can’t get a decent pizza in Chicago. That is not entirely true, you can find a decent one there. Hard to find good, but decent is doable.

    On a more serious note when people want to get attention via social media channels one of the most effective ways to do it is to complain and or criticize. It is not hard to create a negative analysis of a tool, blog or platform.

    And most of the time that criticism will start a conversation. The question I ask is whether they really want to have a conversation or are they trolling for traffic.

  • @barryrsilver Hair is overrated.

  • @ginidietrich Thanks for the offer on the hair. The challenge is finding the proper adhesive.

  • @ginidietrich Thanks for the offer on the hair. The challenge is finding the proper adhesive.

  • ginidietrich

    @barryrsilver I have a hot glue gun.

  • @barryrsilver@ginidietrich I use Hubba Bubba.

  • @DannyBrown@ginidietrich Hot glue has it’s drawbacks and my beagle likes to lick my head so I have to reject the Hubba Bubba. Do you know anyone that has tried double faced flypaper?

  • Your hair looks sassy Gini. Very nice 🙂

    As far as negative comments go — I personally think that it’s simply a matter of maturity. There’s a HUGE difference between getting involved in the conversation and finding out more about something that you may or may not agree with. The line is when you stop trying to listen and just start trying to rule the conversation. This is called being a “troll” and no one likes a troll. (unless they have brightly colored hair and grant wishes when you rub their bedazzled belly buttons)

    If a person doesn’t understand or see the relevance of a chat, then they should find a way to work in the hash tag with a little respect. “Would a #(insertchatmember) mind taking a few minutes to talk to me about why you love the chat” is so much different than “#randomchat is STUPID and you’re all STUPID and STUPID.” Clearly, I’m very opinionated on the subject – my years in debate showed me the best and the worst kinds of people. I can understand and respect why someone chooses not to take part in something, why can’t the same feelings being returned if I decide to take part.

    I don’t run up to them at the “I think I’m better than you” convention and tell them all the ways they fail, do I? No. I don’t. Because I am not a troll.

  • @ginidietrich@Katie Gutwein so what your saying is you both want to fight me? I didn’t come here looking for a fight but I eat spinach every day. And if I win I get the Klinker Brick?

  • @ginidietrich@Cision I think ignoring criticism until it builds to epic proportions then blame some low level employee on the problem and fire em. PR 101!

  • @ginidietrich Yuppers! There will be quite a few Cision peeps there 🙂

  • @ginidietrich Yuppers! There will be quite a few Cision peeps there 🙂

  • First of all, let’s get the hair issue out of the way. LOVE it. Very cute. Super chic. Keep it.

    Second, there will always be negative comments online and it’s like with anything, you absolutely must consider the source, their motivations and do a cost-benefit analysis of putting a lot of energy into responding or ignoring said comments. I manage a social account for a chef with 3 restaurants….holy moly everyone is a critic! I always consider the source (we do get random, negative comments from time to time), check in with the staff and owner before responding, and then try to take it offline if it’s a legitimate concern or complaint. If it’s someone posting at 1:30am and they were the last one on the bar stool that night…I put it down to drunk posting and move on.

    I also think, like @TheJackB said below, some people genuinely want to have a conversation and/or seek resolutions, and then again, some people just want to get attention (traffic). It’s a tough call, especially in a #chat situation as things can go fairly quickly and get lost along the way. I still fall back on considering the source!

    And finally, I will not be at PRSA, but would so love to be there, have a drink and talk about your hair! 🙂

  • First of all, let’s get the hair issue out of the way. LOVE it. Very cute. Super chic. Keep it.

    Second, there will always be negative comments online and it’s like with anything, you absolutely must consider the source, their motivations and do a cost-benefit analysis of putting a lot of energy into responding or ignoring said comments. I manage a social account for a chef with 3 restaurants….holy moly everyone is a critic! I always consider the source (we do get random, negative comments from time to time), check in with the staff and owner before responding, and then try to take it offline if it’s a legitimate concern or complaint. If it’s someone posting at 1:30am and they were the last one on the bar stool that night…I put it down to drunk posting and move on.

    I also think, like @TheJackB said below, some people genuinely want to have a conversation and/or seek resolutions, and then again, some people just want to get attention (traffic). It’s a tough call, especially in a #chat situation as things can go fairly quickly and get lost along the way. I still fall back on considering the source!

    And finally, I will not be at PRSA, but would so love to be there, have a drink and talk about your hair! 🙂

  • ginidietrich

    @Cision Send me an email with who is going so I can find them!

  • ginidietrich

    @HowieSPM@Cision LOL! Oh Howie.

  • ginidietrich

    @HowieSPM@Katie Gutwein I’m sorry, Howie. I’m not sharing my Klinker Brick. Buy your own.

  • ginidietrich

    @HowieSPM@Katie Gutwein I’m sorry, Howie. I’m not sharing my Klinker Brick. Buy your own.

  • ginidietrich

    @jasonkonopinski@DannyBrown I’m trying to decide how I feel about Twitter lately. It seems like it’s waning.

  • ginidietrich

    @jasonkonopinski@DannyBrown I’m trying to decide how I feel about Twitter lately. It seems like it’s waning.

  • ginidietrich

    @HowieSPM For someone who doesn’t like Mashable, you sure talk about them a lot.

  • ginidietrich

    @barryrsilver@DannyBrown How about super glue?

  • ginidietrich

    @barryrsilver@DannyBrown How about super glue?

  • ginidietrich

    @Stuart Mills Isn’t it strange that it’s human nature to build people up only to tear them down? I think that’s odd, but it’s what we do.

  • @ginidietrich working on the list for you…

  • ginidietrich

    @TheJackB SHUT. UP. The city that is known for pizza? You are off your rocker. Unless you don’t like deep dish (I don’t). Then I’m OK with hearing NY has better pizza.

  • ginidietrich

    @TheJackB SHUT. UP. The city that is known for pizza? You are off your rocker. Unless you don’t like deep dish (I don’t). Then I’m OK with hearing NY has better pizza.

  • ginidietrich

    @Maranda I’m still in shock that you told the entire world I’m a loon. See if I ever tell you anything again!

    There are so many funny things rolling around in my head from this one comment. I want to tweet you SO BADLY right now and say, “@accuconference is stupid and so are you!”

  • ginidietrich

    @Maranda I’m still in shock that you told the entire world I’m a loon. See if I ever tell you anything again!

    There are so many funny things rolling around in my head from this one comment. I want to tweet you SO BADLY right now and say, “@accuconference is stupid and so are you!”

  • ginidietrich

    @EricaAllison LOL! Thank you! I guess the Hair Nazi wins again! Last time I saw him he cut seven inches off without my knowledge. I’m sitting in his chair yesterday and he says, “Wow. I cut a lot of hair off last time.” You think?!

    I think the thing with restaurants, specifically, is we all know how to eat. And most of us can at least boil water, which makes us experts. I cannot imagine running a restaurant. My ego would be hurt every second of every day.

    We’ll get you to a conference. Someday.

  • @ginidietrich Maybe I’ll change my Twitter profile to a Troll doll just for you tomorrow. LOL. I’ll just end all of my tweets with an (and STUPID) too.

  • @ginidietrich I personally don’t understand the reasoning behind it, but I’ve seen it done.

  • Hair? Divine. Re: the question – it’s tied up in the way we’ve been taught to behave when in conflict with another idea. Remember the debate club? Present your side of the argument to be judged. When in reality, when a person has an opinion that is entrenched at the level of belief, it takes a major life event to change it. Logic, reason, emotion, volume, these all fail.

    And yet, that’s what our educational system has to offer us – and not just in the States. Those few people who have somehow managed to learn or be taught HOW to think rather than WHAT to think are going to be the exception to this rule until this knowledge is passed along to the most malleable minds at the most critical time. The flip side of that is just as damaging though – we’re often so rooted in groups of people we like, talking about things we like, in the way we prefer that new ideas are seen as a threat. This is also part of the sheep mentality that some of us naturally veer away from or are taught is equally bad.

    Left my question on your FB page, Gini. 🙂

  • ginidietrich

    @Maranda It’s Friday! It’d be hilarious!! I don’t know how your company would feel about it, but I’d think it was super funny.

  • ginidietrich

    @Maranda It’s Friday! It’d be hilarious!! I don’t know how your company would feel about it, but I’d think it was super funny.

  • ginidietrich

    @Stuart Mills You just made me choke on my water when I saw your comment about Jessica Alba being in the middle.

  • ginidietrich

    @Stuart Mills You just made me choke on my water when I saw your comment about Jessica Alba being in the middle.

  • @ginidietrich Middle, or media? Or both? 😉

  • @ginidietrich Spent plenty of time in Chicago and NY. Got family in both places but we all know that they operate off of yesterdays reputation and not the modern reality.

    Back in the day my grandfathers used to argue about the best spots in Chicago to get a hot dog, pizza what have you. But they always framed the conversation from when they were younger so it was somewhere between 1914 and 1940 something.

    Yep, yesterdays reputation.

  • ginidietrich

    @accuconference You are stupid. Teleconferences are stupid. Trolls are stupid. Yellow hair is stupid.

  • ginidietrich

    @kbkcomm LOL!!

  • ginidietrich

    @TheJackB I’m not a fan of all the sauce on top of the pizza. I much prefer a thin slice I can fold in half.

  • ginidietrich

    @Stuart Mills Both! LOL!

  • ginidietrich

    @Tinu You’ve made me think really hard way too late in the evening. I’ve always been a big believer in reading things you don’t agree with because it opens your mind. But maybe you’re right in that there aren’t many people who are willing to even open their minds to consider they just might be wrong. Hmmm…this could be a good blog post.

  • accuconference

    @ginidietrich I actually agree about the yellow hair but the rest of it *shake fist!*

  • ginidietrich

    @accuconference LOL!

  • @ginidietrich@DannyBrown Clogs my pores. Imagine, bald, fat and bad complexion.

  • Hey, you copied me! 🙂 Your hair looks great!

    Ok – YES we complain all the time. We are WAY more likely to complain than we are to give praise which sucks but that’s human nature. As long as your complaining serves a purpose I think it’s ok but if you whinge and moan for the sake of, well, whinging and moaning, it get’s old fast. Most people like a well informed, carefully put together complained. Negative comments are usually quite insightful. I do think that if you are being complained about your need to listen. If you are complaining then perhaps, where possible, you need to offer a solution at the same time.

  • Hey, you copied me! 🙂 Your hair looks great!

    Ok – YES we complain all the time. We are WAY more likely to complain than we are to give praise which sucks but that’s human nature. As long as your complaining serves a purpose I think it’s ok but if you whinge and moan for the sake of, well, whinging and moaning, it get’s old fast. Most people like a well informed, carefully put together complained. Negative comments are usually quite insightful. I do think that if you are being complained about your need to listen. If you are complaining then perhaps, where possible, you need to offer a solution at the same time.

  • ginidietrich

    @Ameena Falchetto Actually, the hair nazi copied you. I have no say in the matter. At all.

  • I had hair like that before. I love it. It looks awesome on you!!!

    Love the video.And about the topic – I actually think it is the best place to express your dissatisfaction. Because where else will they notice it fast and give you a solution or reply (not just triberr, any service and hashtag and chat)

  • @ginidietrich@EricaAllison Me too to next conference please? Sooooo bummed that @bdorman264 ‘s gonna’ be scooping your company…and my share of drinks, right @EricaAllison ? Have fun. Love the hair. Cheers! Kaarina

  • @ginidietrich@bdorman264 Please be wearing your thongs with that speedo Bill. And I thought you said you’d be streaking?

  • @ginidietrich@bdorman264 Please be wearing your thongs with that speedo Bill. And I thought you said you’d be streaking?

  • At least I got to meet adamtoporek in person already (and his lovely wife!) With a pic to prove it! Now, how can I include that here? @KDillabough @ginidietrich @bdorman264

  • @EricaAllison@KDillabough@ginidietrich@bdorman264 Yeah Erica, it was awesome meeting you in NC! We’ll be thinking about you and Kaarina on Mon. 🙂

  • @EricaAllison@KDillabough@ginidietrich@bdorman264 Yeah Erica, it was awesome meeting you in NC! We’ll be thinking about you and Kaarina on Mon. 🙂

  • @ginidietrich@TheJackB Deep dish “pizza” was invented by Pizzeria Uno’s… So, yeah… it’s not really pizza.

    It’s GOOD. But it ain’t pizza.

  • @ginidietrich@TheJackB Deep dish “pizza” was invented by Pizzeria Uno’s… So, yeah… it’s not really pizza.

    It’s GOOD. But it ain’t pizza.

  • @ginidietrich@TheJackB Deep dish “pizza” was invented by Pizzeria Uno’s… So, yeah… it’s not really pizza.

    It’s GOOD. But it ain’t pizza.

  • I think you’re right about human nature – some people just want to bash. But I think in many instances that actually helps further a discussion. Sometimes it even creates a discussion where before there was only agreement.

    I always tell small businesses and non-profits that there will always be a certain amount of negativity in any new social or web endeavor, but they shouldn’t censor it. Negative comments can lead to new discoveries about how to do things better and it also shows a proactive approach in dealing with negative issues. Either way, I think fair-minded people can see baseless negativity for what it is and will react accordingly – by ignoring it.

    And if you don’t censore negative comments, you give your supporters a great opportunity to defend your brand.

  • I think you’re right about human nature – some people just want to bash. But I think in many instances that actually helps further a discussion. Sometimes it even creates a discussion where before there was only agreement.

    I always tell small businesses and non-profits that there will always be a certain amount of negativity in any new social or web endeavor, but they shouldn’t censor it. Negative comments can lead to new discoveries about how to do things better and it also shows a proactive approach in dealing with negative issues. Either way, I think fair-minded people can see baseless negativity for what it is and will react accordingly – by ignoring it.

    And if you don’t censore negative comments, you give your supporters a great opportunity to defend your brand.

  • AnneWeiskopf

    I am renaming this chat. Question of the week: “Do you love Gini’s new haircut?” Survey says, Yes! (Also proving that this forum is great for positive online comments 🙂

  • @ginidietrich@Ameena Falchetto I believe her Ameena – the last time I was speaking to Gin while she was at the hair Nazi – she got yelled at for breathing! 😉

  • SpinSucks

    @C_Pappas hahah! Seriously.

  • ginidietrich

    @Griddy Yeah…he’s not very flexible when it comes to anything I want…even if it means I want to chat with my friends while getting my hair cut. @Ameena Falchetto

  • ginidietrich

    @Griddy Yeah…he’s not very flexible when it comes to anything I want…even if it means I want to chat with my friends while getting my hair cut. @Ameena Falchetto

  • ginidietrich

    @Brankica IF they’re paying attention they may give you a solution or reply. But not everyone pays attention…which makes me nuts.

  • ginidietrich

    @Brankica IF they’re paying attention they may give you a solution or reply. But not everyone pays attention…which makes me nuts.

  • ginidietrich

    @AnneWeiskopf LOL! I keep pushing the bangs aside. I’m still not sold.

  • ginidietrich

    @AnneWeiskopf LOL! I keep pushing the bangs aside. I’m still not sold.

  • ginidietrich

    @fitzternet It makes me nuts when companies don’t, at the very least, monitor to what’s happening online. It may be nothing or it may be something really big that can cause them lost business.

  • @ginidietrich ditto

  • @ginidietrich ditto

  • I recently had an issue with negative online comments on a video on my YouTube channel, I have writers who do video reviews and the comments were starting to be blatantly rude and disrespectful. I don’t mind negative comments if the commenter can present in a respectful manner, disrespect has no place in any communication online or offline. You can dislike something and talk about what you don’t like about it, but be prepared to elaborate and provide details so that either changes can be made if they are determined to be defects/feature improvements that are valid or prove that you at least used or tried the service to know you can actually provide an opinion that isn’t based on actually using it.

    My policy has always been to approve/accept all feedback even if negative as long as negativity is presented without blatant disrespect. If something negative is trending enough with a hashtag and being picked up then obviously a company has to get involved and start monitoring to do damage control or customer education at some point.

  • KevinVandever

    Your hair looks great…as does the wine. I have no other input.

  • ginidietrich

    @KevinVandever Ha! Thanks Kev! When do I get my new batch of 504?!

  • ginidietrich

    @Dragon Blogger I like that policy…and agree it’s one thing to disagree respectfully and another to be, well, a troll.

  • KevinVandever

    @ginidietrich the 09 we just bottled won’t be released until May-ish, but I may still have some 08 around somewhere.

  • ginidietrich

    @KevinVandever YOU ARE HOLDING OUT ON ME?!?!

  • ginidietrich

    @KevinVandever YOU ARE HOLDING OUT ON ME?!?!

  • Gini

    Hair looks great! Love the bangs and color!

    By human nature, I think you will always get those that bash… I had a woman repeatedly on my site bash doctors in general how we were all out to promote tests etc. Literally wrote pages and pages on my breast cancer screening post. I countered with, gently telling her to find a doctor she trusted and that I had discussions with my patients and respected their choice. It kept the conversation at bay rather than escalating it.

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