More than a year ago, a bunch of my worlds began to collide and Jeannie Walters was in the middle of them. Having met some of her Vox colleagues, then discovering she was the college roommate of a friend I worked with in Kansas City, then realizing we ran in the exact, same circles and knew all of the same people, it was fate. Now my soul sister, bosom buddy, and (hopefully) a soon-to-be Global Domination partner, Jeannie’s fabulous blog, 360 Connext, is today’s #FollowFriday.

360 Connext is Jeannie’s business, which just celebrated it’s one year birthday, and focuses on the user experience, from a customer perspective. Really smart and wickedly funny, Jeannie draws upon her expertise, her life, and her clients to bring you a service-oriented user experience.

If you have customers (don’t we all?), reading her blog will help you think about service to them in a different way. You’ll begin to realize what you think you’re doing right may not be so, but she gives you the tools to make the experience of working with you nearly perfect.

So follow Jeannie on Twitter, check out Connext 360, and subscribe to her blog! You are guaranteed to learn a thing or two you never considered.

Gini Dietrich

Gini Dietrich is the founder, CEO, and author of Spin Sucks, host of the Spin Sucks podcast, and author of Spin Sucks (the book). She is the creator of the PESO Model and has crafted a certification for it in partnership with Syracuse University. She has run and grown an agency for the past 15 years. She is co-author of Marketing in the Round, co-host of Inside PR, and co-host of The Agency Leadership podcast.

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