Gini Dietrich

The Complete Guide to Using Instagram for Business

By: Gini Dietrich | November 15, 2017 | 
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The Complete Guide to Using Instagram for BusinessIn the past few years, Instagram has hit the waves as the next big thing.

It was first noted by teenagers and college students as a way to connect quickly with friends through photos.

In fact, Andrew Watts wrote in A Teenager’s View on Social Media:

Instagram is by far the most used social media outlet for my age group. Please note the verbiage there—it is the most used social media outlet.

And, just like other social media tools, it soon was noticed in professional circles and Instagram for business became the next big thing.

It is, hands down, one of the best ways to humanize an organization.

Instagram has 800 million users—and they aren’t all teenagers. Nor are they all big brands. On the contrary, self-employed artists, small businesses and even software as service organizations are having success with the social network.

And, here’s the good news: you don’t have to have a visual product to have success with your business on Instagram.

Some Fun Instagram for Business Ideas

Instagram is a great way to promote your brand, connect the physical world with the online world and launch a new product or service.

What you use—and how you use it—will depend on your goals and your organization.

For instance, if you have employees spread across several countries and in many different time zones, perhaps your goal is to connect them with one another and build morale and culture.

In that case, one of your Instagram for business strategies may include giving the account keys to a new employee every week and have them take photos of a “week in the life” to engage other employees—places they eat, meetings they attend, set-up of their office and more.

On the flip side, if you’re a clothing manufacturer, it could be fun to have people post photos of themselves wearing your clothes in their own environments.

Getting Started Using Instagram for Business

If you’ve been thinking about using Instagram for business, you’re in luck!

Instagram started the Instagram for Business blog to provide you with tips, brand spotlights, API examples, and news.

It’s chock full of ideas to help you excel—and it’s not just “take photos of your product.”

Au contraire!

You can find ideas such as:

  • Balance fun images of the things your organization, employees, or shareholders do outside of work
  • How to use hashtags to find new followers
  • Why you should connect your Instagram for business page with Facebook
  • Test Instagram stories.
  • Follow your followers back—unless they’re spam or robots
  • How to know your followers are spam or robots
  • Test the filters
  • Try a photo contest

The challenge, of course, is it’s a visual social media.

Which means you do have to use photos and videos.

But don’t despair! It’s not as challenging as one might think.

What Kinds of Visuals Can I Use?

Visuals are the main currency of Instagram.

When you use Instagram for business, you want to consider sharing compelling content your followers won’t be able to find anywhere.

Think about the kind of visuals you like—subject, quality, backgrounds, ideas—and try to replicate that with the photos you share on your account.

Worried you won’t have something visually compelling to share?

Think about the following business opportunities to snap photos with your phone and upload directly to your Instagram for business page:

  • Your office. Take photos of the team’s offices. Everyone has individual taste when it comes to their workspace. This is interesting to those who might buy from you. Also take photos in and around your work environment—brick-and-mortar office, manufacturing floor, virtual office, the retail floor or wherever it is you hang out during the day. Think about the behind-the-scenes photos that most people wouldn’t otherwise get to see.
  • Community events. Your employees have lives outside of work. Encourage them to take appropriate photos or video for you to use on the business’s Instagram page. Likewise, if you and your team participate in community service, get visuals from those outings.
  • Celebrations. Many organizations celebrate new babies, birthdays, work anniversaries and more. A few years ago, one of our young professionals didn’t believe human beings can’t eat more than six saltines in one minute. She took the challenge and we got it on video. Though it was completely silly, our followers loved it … and it drove a level of engagement that eventually brought in some business.

Encourage your team to get involved in submitting images, and your Instagram business page will grow in popularity.

Create Visual Consistency

visual social media report from WebDam found that 60 percent of the top brands on Instagram use the same filter for every post.

This allow you to  establish a style that becomes recognizable to your followers.

Your first goal is to get Instagram users to stop scrolling when they get to your image.

They should like or comments, which means your visuals should be compelling and recognizable.

How Do I Use Instagram Stories?

Instagram Stories let you string together multiple pictures and videos into a “story” that disappears after 24 hours, similar to Snapchat.

Though it feels a little intimidating, there is a lot of upside to using Instagram Stories.

First, it does disappear after 24 hours so, if you screw something up or don’t like the lighting, it’s not permanent.

That, alone, makes it a risk-free endeavor when using Instagram for business.

That said, just because Instagram Stories don’t stick around forever, doesn’t mean they don’t require some thought and planning.

While many people will post at random, brands should think about their Instagram Story as they would any other content channel: ahead of time.

Consider treating your Story like a TV network with scheduled programming for the week, or even recurring “episodes” that happen on certain days.

Thinking in advance about what kind of content you’ll be sharing and how your Story flows helps you craft a more addictive and consistent experience for your viewers.

BarkBox, a monthly subscription box service for dog toys, treats, and goodies, has fun with their Instagram Stories.

They often post clips from “doggie interviews” between an employee and a pug.

Think about how you can program your own Instagram Stories.

Is it with interviews between a mascot and an employee? Or by highlighting the activities your employees do outside of work? Or a behind-the-scenes look at how your product is made?

Whatever you decide, think about it as a series that flows together and ends with a season closer.

What is an Instagram Hashtag?

Like Facebook or Twitter, you can use a hashtag on Instagram that will help you attract new followers.

A hashtag provides an easy way to search similar topics for people who are interested in what you’re posting.

You should familiarize yourself with a few broad popular hashtags—#throwbackthursday or #TBT, #ootd (Outfit of the Day) or #selfie—and category-specific ones that apply to your business.

#TBT, of course, has evolved from Instagram to the other social networks, and millions of people participate every Thursday.

You can piggyback on something like that or create your own and let others use yours.

The goal is to gain new followers who might eventually buy from you.

Using a hashtag is one of the easiest ways for them to find you via your Instagram business page.

What are the Rules for an Instagram Contest?

Contests can be a fabulous way to gain more followers and engagement on Instagram, provided you follow the rules and terms of service.

It can be pretty scary to set up a contest only to have your page removed for not following the rules.

Note that it should be stated that contests are not sponsored by Instagram and that the platform does not help brands and businesses administer contests.

To execute a law-abiding Instagram contest, you should do the following:

  • Set your goal(s) for the contest.
  • Determine your key metrics.
  • Choose the hashtag you’ll be using. This is required so you can track users. The Instagram promotion guidelines state, “You must not inaccurately tag content or encourage users to inaccurately tag content (ex: don’t encourage people to tag themselves in photos if they aren’t in the photo).”
  • Choose a selection method for winners.
  • Set up the rules, terms and conditions. And make sure your users follow them to the T.
  • Launch and promote the contest. Figure out how you’ll support the contest (other social networks, a news release, and/or advertising).
  • Notify winners and follow up with everyone else.

Though that list seems a little daunting, it won’t take you long to write down your expectations.

It could be worth the time because your followers, impressions and engagement may increase.

And, if done well, so will your sales.

Host an Instagram Takeover

Perhaps there is an influencer in your industry who is willing to do an Instagram takeover with you.

This means they will run your Instagram business page for a day—or a couple of hours.

If you decide you want to do that, there are a few things you’ll want to consider:

  • Who will facilitate the takeover from your team? The person should be well-organized, have a deep knowledge of Instagram (including community management and culture) and excellent account management skills.
  • Work out a loose script. Consider charting a loose script so your influencer stays on message and helps—not hinders—your brand. It’s fun to include an Instagram Story if it makes sense for your guest Instagrammer, too.
  • Prepare your guest. Email your guest influencer to share high-level details of the event plan and include to-dos at least two weeks in advance. Then schedule a meeting to confirm processes, manage expectations and answer any questions about the day of the event one to two weeks before the event. Follow-up a day or two before takeover day to make sure your guest is prepared.
  • Decide on content in advance. The guest is typically responsible for creating the photos/graphics and copy and publishing times for posts (and story). Always be sure to have a clear beginning and a clear ending for your takeover so people aren’t wondering when it starts and ends.
  • Promote. Have your promotional plan ready to begin two weeks in advance on all your social media accounts, on the guest’s accounts, and on your blog (assuming you have one). Prepare content for you and your guest in advance, along with high-level instructions. Be sure to continue promoting the event throughout the day and cross-promote with your guest.
  • Takeover day. Now it’s time for the takeover! Make sure you have an open line of communication with your guest, that you publish content, and that someone from your team monitors and responds to post. Most of all, have fun!
  • Analyze and measure results. Your first Instagram takeover should be run as both a learning experience and test to confirm it’s the right approach. It’s also an important opportunity to set benchmarks and expectations for future events.

Measure Your Instagram Business Effectiveness

Of course, increased followers, engagement and impressions are nice, but where the real pedal meets the metal is whether your efforts drive business results.

So how do you know if Instagram is actually affecting your sales?

There are several platforms to help you track effectiveness.

  • Iconosquare is a deep (and free!) set of Instagram tools that provides data about your account and interactions—growth charts, engagement rates, best times to post and much more.
  • SumAll provides analytics for more than just Instagram. You can track social media, commerce and Web analytics all in one daily email. It’s free and as easy to set up as signing in with one of your social networks.
  • SimplyMeasured adds an extra level of help: strategy development. As you plan your Instagram campaigns, SimplyMeasured will help you determine the audiences you can reach, what kinds of visuals to use and what your competitors are doing. Then it tracks your activities, the audience engagement and your business results. It starts at $500 per month, but does have a free trial.
  • SproutSocial centralizes all of your social media efforts. Though you can use it for more than your Instagram for business results, it’s nice to have everything in one spot. While there is a fee, you can take a free trial to see if you like it.

And there you have it!

The complete guide to using Instagram for business.

Now go forth and prosper.

A version of this first appeared on OpenForum.

About Gini Dietrich


Gini Dietrich is the founder and CEO of Arment Dietrich, an integrated marketing communications firm. She is the author of Spin Sucks, co-author of Marketing in the Round, and co-host of Inside PR. She also is the lead blogger at Spin Sucks and is the founder of Spin Sucks Pro. Join the Spin Sucks   community!

  • I love Instagram! Love it! As with every social platform you need to make a plan, find your voice and start using it.

    • Howie Goldfarb

      Or just post cute baby pictures!

  • Dawn Buford

    I love Instagram! I am a visual, creative person and photographs appeal to me (photography is also a hobby of mine). While I use IG and IG stories to document interesting things in my city and my travels, I also follow a few businesses. I get new ideas for travel, food, books and the latest clothing or shoes offered by my favorite brands. There is so much out there and I love having the ability to curate what I want to see.

    • I need to follow you on Instagram. I keep forgetting to do that!

  • I also love instagram, but my video phobia often precludes insta stories. They can be done SOOO well, but I need to get over my fear. If only there was a post about getting over your fear of video… https://spinsucks.com/social-media/get-over-video-fear/

    • I’m not into the Stories, either. I tried for a little while, but it was too laborious for me.

  • Howie Goldfarb

    Instagram gets 10x more engagement than twitter and facebook meaning average number of actions per views per 1000 fans. I have studied this and wonder if the lack of sharing tools STILL! make us more likely to click the heart? I myself am way way way more liberal with Likes on Instagram than Twitter or Facebook. Its like I almost feel like I have to Like everything halfway cool. And maybe its because you have to take a photo or video vs just finding something on the net and reposting it…there is more inherent effort for instagram so we reward more, You can repost stuff with third party apps and you can save content to your phone then upload it but that is way hard…..like something would have to be so way freaking cool….so cool that like even the cool kids would say WHOA that is way cool…for me to actually save it to my phone from a web site and upload it to instagram. So its not the best sharing platform (though you can link the content and people don’t get as mad as clicking a link that goes from Twitter to Facebook.

    It is a great visual platform and you can do some cool contests and engagement tactics.

    It’s doesn’t seem to be a comfortable platform for people for much Customer service with the current UI/Tools but maybe that will change.

    I would stick with the fun story telling stuff about your brand it’s people all the great or crappy things you do….show it all off!

    • Howie Goldfarb

      Seriously I have spent hours studying why people will Like content on Instagram so much more than Facebook…….and then thought ‘Does it really mean anything at all?’ and to be honest..I don’t think so. I am not sure if its a feed like Twitter or an Algorithm like Facebook. I would have to look it up.

      I also have found crafts/arts types can really move product with the platform.

      • A couple reasons why people like things on Instagram more than Facebook or Twitter:
        1) There’s no permanent public record of all your likes. People can like things in relative privacy. (yes, there’s that stream of “following” likes, but that only goes back for a limited time period.
        2) There is no public record of how many images you’ve liked. If Instagram put “Howie has liked 5,262 images” in your profile, you might be less likely to like so many images. Having a high like counter makes a person look like a spammer. Take a look at Twitter, if you see a profile with 20,000 likes, you might think, “hmmm, this person seems like they are up to no good.”

        • Now, on the contrary, I fav things on Flickr way more than Instagram. I love having a public record of all my favs. It’s like my archive of things I’ve fav’ed. You can even subscribe via RSS to a person’s fav list on Flickr.

          • Ohhhh. I haven’t thought about Flickr in ages!

          • Yeah, poor ol’ Flickr. In terms of features, it’s still light years ahead of Instagram. Literally. Whenever I’m using Instagram, I feel like I’m playing around with rocks.

    • I also think there’s something in the visual storytelling that’s less aggressive than what people post on FB and Twitter. It’s more heart warming.

      • Howie Goldfarb

        I only joined to warm your heart Gini!

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