Gini Dietrich

Managing Unruly Clients

By: Gini Dietrich | June 23, 2011 | 

What time is it? That’s right! It’s Facebook question of the week time (clap, clap, clap)!

Before I get to the question, though, I want to say that I am so glad I wrote the Mormons Make Better Leaders post yesterday. I learned so much about many of you, including how many LDS friends I have. I had no idea! For those of you who commented and shared your stories, thank you. Yesterday was a lot of fun, getting to know you a bit better.

If you haven’t commented and you have something to share about service, leadership, or your religion, don’t be shy! And don’t be intimidated by the number of comments. I read every one of them and would love to hear about your experiences.

With that, let’s get to it!

This week’s question comes from Katie Fassl, the director of marketing and social media at KBK Communications, a company that does marketing, communication, and social media for medical manufacturers and distributors. In my opinion, there is no better firm for that line of work. Period.

This week Katie asks,

How do you manage a client who seems unmanageable? That is, someone who doesn’t approve materials or get you things so you can do your job and deliver on time.

I said, “Other than fire them?”

Yes, she is looking for an answer other than “fire them.”

I provide a few ideas in the video (if you can’t see it in your Reader and you’re dying to watch me talk for two minutes, click here and it’ll magically appear) for Katie to consider as she does the account management and client service piece of her job.

After you watch the video, I leave it to you. How do you recommend Katie manage her unruly clients? What are some of the things that work really well for you with your internal or external clients?


Before you go, will you do me a HUGE favor? Go back to the top and like, tweet, +1, or add to LinkedIn. Plllllease??

About Gini Dietrich

Gini Dietrich is the founder and CEO of Arment Dietrich, an integrated marketing communications firm. She is the author of Spin Sucks, co-author of Marketing in the Round, and co-host of Inside PR. She also is the lead blogger at Spin Sucks and is the founder of Spin Sucks Pro. Join the Spin Sucks   community!