One of my favorite strength instructors on the Peloton is Rebecca Kennedy. Not only is she pretty to look at while sheâs crushing you, but Iâve seen the fastest results from her workouts. My arms are ripped!Â
She has two sayings that I love. The first is âhot people drink water,â which I love so much that I made tank tops for my bestie and me with that phrase on them. And she says, âMotivation is a bitch. Sheâs always late.âÂ
This coincides with my cycling coach, who always says, âConsistency is better than motivation.â This means, âIâd better see your butt on that bike even when you donât feel like itââor perhaps, especially when you donât feel like it.
This applies to every aspect of life, too.Â
As we watch the Olympics right now, one of my favorite messages is about how you donât see the long days and years and years of perfecting a craft. You arenât there at 4:30 in the morning when the athletes get up to practice before school or 9 p.m. when they do their homework because they had practice after school. We donât see the sacrifices they make or that their families make, the friendships they donât get to explore, the parties they donât attend. We just see them on our screens as they demonstrate their physical prowess.Â
We logically understand this, yetâŚwe expect overnight success. Our culture believes we can get rich fast, get skinny without work, and retire at age 25.Â
Itâs not how things work and certainly doesnât work long-term. And yet, weâre always looking for the easy button.Â
Communications Is About Consistency
We often joke at home and work that if Iâm in a special mood, someone will say, âHey, have you been on your bike yet today?â The answer is almost always no, which is why Iâm in that mood. But it is also a nice way to tell me I need to get on my bike to straighten my mind and mood.
Thatâs because exercise affects my mood, job, team, clients, and family. And, just like with anything else, itâs a lot of hard work that, some days, I would be happy to skip. But if I do, everyone around me knows itâgrumpy pants. Consistency trumps motivation.Â
Even on the days I have no motivation, I exercise. I often tell myself, âJust get on the bike. Or just do some bodyweight strength.â And, by the time Iâve warmed up, Iâm ready to do a real workout.
And this, my friends, is the name of the game: consistency. Itâs not about a magic pill to make you skinny, getting rich quickly, or retiring at age 25. Itâs about doing something consistently that will improve your life.
Communications Is a Marathon
This leads me to communications. How often have you heard (or even said) that communications is a marathon, not a sprint?
I started working with a coaching client in January. She runs marketing for a start-up and has a team of three people. She and I work together on strategy, set goals, and ensure theyâre focused on the right things.Â
The other day, we reviewed month-end goals, and she said, âWhy arenât we having any results? This is so frustrating!âÂ
I made her pull up her December numbers because I wanted her to see that they are having results and to see how far theyâve come in just one month. Their growth has actually been incredible, but she was focused on the trees instead of the forest. When we pulled out and looked at the bigger picture, she realized theyâve come a long way.
Then I had her pull up the data from a year ago in the same timeframe, and she discovered they are crushing results. Not only are they doing really well from a marketing perspective, but they also have a really nice inbound marketing program set up. Itâs far exceeding our expectations with the executive team and ourselves.
You Must Set Realistic Expectations
This is a nice reminder that you canât get rich quickly, you canât get skinny from a pill, and you canât retire at age 25. There is no such thing as overnight success.
This is a marathon, not a sprint. You will outpace some miles and underpace others. And thatâs OK! If you are consistent, you will have results. Pull back and look at the bigger picture to see what kinds of results youâre having versus focusing on the one tiny area that isnât performing as well as you had thought.
This metaphorical journey that your communications program is a marathon, not a sprint, requires a steady pace, a clear vision, and resilience to achieve long-term goalsâjust like my client, who was staring at a monthâs worth of data and claiming there werenât any results.Â
It also requires setting expectations with the leadership team that buys into the overnight success mantra. Because we all do, or there wouldnât be pills that claim to make you skinny, MLMs, or bros on the internet telling you you can work four hours a week and make eight figures.
Itâs your job to set expectations.
The Power of Patience
Patience is a virtueâone that is really challenging for me. I understand the hypocrisy in my telling you that communications is a marathon, not a sprint, and then admitting I have no patience. Sometimes you create content around the things you need to hear most.
That said, I work really hard at patience, particularly when it comes to our work with clients. Rushing to deliver work without adequate thought or planning can lead to misunderstandings, misinterpretations, and communication breakdowns.Â
This almost always comes into play when youâre in a meeting with the Big Boss, and they say that we need to really buckle down and focus on sales in the coming months. Everyone is responsible for it. You start scrambling for things to do that might bring in a quick sale.
Never works. This is a marathon, not a sprint. There is no overnight success. Unless you are marketing or communicating for widgets, itâs highly unlikely that you can create a campaign that will reach the organizationâs sales goals tomorrow, next week, or even next month.
Have patience and remind your boss or your client to do the same. You will have success, but it requires consistency and staying the course.
The Need for Strategy
I no longer run marathonsâI just didnât enjoy running as much as I love cyclingâbut I do spend hours in the saddle of my bike and ride Centuries (100 miles) and even longer. I once did a 400-mile race, which was both exhilarating and exhausting. Truthfully, Iâve only been that cold one other time (it was 35 degrees and rained the entire day), and that was at a Bears game in late December.Â
But thatâs not the point. The point is, when I raceâjust like running a marathonâI plan it out meticulously. I spend months preparing for all of the time Iâll spend on the bikeâfrom how to keep my bum from hurting to what Iâll eat and drink to keep me upright. I spend a lot of time in the saddle on training rides. I do endurance rides to build my stamina and hardcore rides to build my racing ability. It takes months and months and months.
The same goes for creating a successful communications plan that will provide perceived overnight success but takes years to accomplish in reality. You have to build a plan and then meticulously implement it. You will look at data every month, and you will tweak it. When my coaching client told me they didnât have any results, it was because she was looking at a weekâs worth of data where they didnât have any form fills. One week. When I had her pull back and look at the bigger picture, she realized she was being silly. Now, if sheâd had a month of no form fills, weâd know there was a problem. But that wasnât the case.
Execute your plan, but donât freak out when there are a couple of days or weeks without seemingly any results. Just like when I ride my bike, I have fantastic days and dismal days. I get on the bike even after the dismal days because I have a plan Iâm executing.
Consistency Is Key
As my coach says, motivation is fleeting, and consistency is discipline. This pretty much means that you wonât be motivated to get on your bike every day, but if youâre consistent about doing so, youâll see results, with or without motivation.
The same goes for your communications program. Consistency builds results, and as a side effect, you build trust and credibility, too.Â
As you well know, it takes a person 14-17 times to see or hear a message before they take action. Building brand awareness requires repeated exposure to key messages and a brand in general. That doesnât happen overnight.
Adapting to the Environment
In a marathon, runners must adapt to changing conditions such as weather, terrain, and competitors. During my 400-mile race, I had to adapt to 35 degrees and rain, even though it was May. My poor toes were so cold!
Similarly, effective communicators must be agile and adaptable to the evolving communication landscape. The rise of artificial intelligence, for instance, will forever change the way we do our jobsâfor the better.Â
As you examine new trends and technologies, you must quickly adapt and understand that some things are a flash in the pan. Your job is to evaluate, test, be patient, create consistencyâŚand then know when to abandon ship or keep pushing forward. The ability to pivot and learn will always be something you will use.
Successful Long-Term Communications
Successful communications is a marathon, not a sprint. It requires patience, strategic planning, consistency, and adaptability. It does not happen overnight. There isnât some easy button you can push or a pill you can take and have a pipeline full of leads. It takes time, just like anything else.Â
One of our hardest jobs in all of this is convincing executives to bide their time as you build a world-class and strategic communications program with patience, consistency, and adaptability. Â
It takes time. A lot of time. And you will have setbacks, allowing you to tweak and adapt. But stay the course. It works if you always remember youâre out to win the long and steady race.