Customer Experience is an Investment
Five Types of Clients to Avoid
Thought Leaders, Not Organizations, Are Enticing to Publications
The Danger of Pay-to-Play Earned Media
The Customer is Always Right (Except When They’re Wrong)
The Lies PR Firms Tell
Difficult Clients: The Clint Eastwood Guide to Managing Them
Business Lessons Learned: Remember to Watch Your Step
The Client Service Issue in a Virtual Workplace
How Communicators Should Work with Difficult Executives
Defining Client Service
What’s Your Number?
